The driver side mirror collapsed and would not stay in a fixed position. This made it extremely hard and dangerous drive on the highways, let alone merge. This is unacceptable when it comes to rental equipment as this could have caused a fatal crash/ a lot of money in damages to no fault of the driver.Michael H.
Customer Reviews for Minit Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jon S.
Customer did not leave a comment.OSCAR Q.
I would not have accepted this rental except for that fact it was the only location that had the van I needed. As soon as I opened the door, I was hit with the stench of stale cigarettes. I'm a former smoker so that smell usually doesn't bother me, but this was terrible. Inspecting the car further, there was actual tobacco in one of the cup holders. The vehicle clearly hadn't been opened and inspected since it had been returned. I noticed a few dents on the sliding door and I'm glad I documented the pictures during my walk around because the last day of my rental, I let the door slide closed and the black panel along the bottom just fell off. I got stopped by another driver on Sunday night telling me that I had no lights in the back. The one thing that I should have said forget and not took the truck was the malfunctioning parking break. When I would engage it, the system said it wasn't engaged and when I would release it, the panel would say it wasn't released. I had to locate parking where there was literally zero incline because I had no idea if the van would be there when I got back. If I could give this experience no stars, I would. Will definitely be rethinking my continued use of this company.STEVEN B.
I returned vehicle and walked around with uhaul employee. I was asked to sweep out van as he walked the vehicle doing inspection. I then left and was later charged for damages to vehicle. The company never called me to confirm the charges they applied to my card totaling I've $2000. I am extremely disappointed in the service I received. And now i am short on money due to this company making false allegations of damage after taking the van back out of my possession.Justin C.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Shahram S.
Customer did not leave a comment.Ken K.
Customer did not leave a comment.TORIEYA S.
Customer did not leave a comment.Brian P.
Have reserved parking for the trucks when returning. I had to go into the mini mart to ask if the truck can be parked at the front. There was ketchup in the passenger seat, candy wrapper on the door pocket, and the cargo area was very dusty before using. The mobile pick up should be easy but instead was time consuming. I would have rather just gone to Home Depot in the morning vs having that hassle. The person who called the verify my identity didn't even introduce themselves properly or accurately stated the reason for the call. Sketchy if you ask me.Kerry Anne R.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.William M.
Customer did not leave a comment.LUIS S.
They were extremely rude during the process. I actually did not take the van that evening. I returned my keys to them today with no miles.ANNELIES D.
Customer did not leave a comment.AMIR Z.
The pick up was easy, U-Haul did the job in transporting equipment and returned the vehicle with no problems. thank you guys for the great service.LARRY V.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.MARTIN F.
Very busy parking area for big uhaul trucks. Customers for store parks in or blocks parking spot for uhaul trucks.Monet M.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.Yutaro K.
Filled out the all of the pre check out items online to expedite the check out process only for the merchant to walk me through the entire process again at the store. Was charged for 2 days when I return the truck the same night. I have pictures and video to support. Mileage was increased to over charge me as well. I surely will not use uhaul or the mini mart againJOHN M.
Very nice people, good customer service and they were friendly to me. ElhumdolaHANAFI M.
Keep up the good work.HERMAN W.
Bad customer serviceTAMIM N.
I paid for a dolly and furniture pads and they were not provider. I have emailed requesting a refund and have not received a response.Evan D.
Truck was extremely dirty, power ports did not work, emergency brake did not work.GLENN C.
First, we weren't told that gas needed to be filled up. The employee just said to take picture of the mileage. Therefore when we got to the location the employee said we can fill up the gas or pay $44. Of course we took the truck and filled up the gas ourselves. When we returned there was no parking available for truck. The employee told us we can park at the lot by the recycling bin. When we went to park there we were told by someone else we couldn't park there. It took us an hour to drop this truck off and checkout. The employee made it difficult with the parking situation. My husband went into the truck 4 times because of it. The employee was not helpful . This location was terrible and I would not recommend renting from here.Aleris R.
Make sure to let them know to click the inspection link prior to leaving the facility.MARGARET W.
Truck was in great condition. Fast, easy in-n-out when getting and returning the truck.JOSEPH D.
Good Morning, I used a UHaul from the Minit Mart Market the other day. I had a few issues. 1st issues is they had a lock with a code fro the truck. When I arrived they did not know the code so I had to wait 20min until they could figure out the code. When I returned the vehicle I had an issue as well. I was quote $5 to use 6 pads and I was charge $10. Also I was charge for the hand truck and I did bit use this as well. The last issue I had was when I first called I tried calling the Point Loma Uhaul. Since they did not have the truck in stock they said the closes one is 3 miles away. The Minit Mart Market was. It 3 miles away. I would like to file a complaint and would like a refund on the items I did not use. I also feel like I should be compensated for my time and stress.ALEXANDER M.
Customer did not leave a comment.Rudy E.
Customer did not leave a comment.Matthew F.
Customer did not leave a comment.Jamie K.
Customer did not leave a comment.Heath L.
Truck wasn't clean, but was easy to pick-up so wouldn't hesitate to use them again.Mark D.
Customer did not leave a comment.NELSON W.
Can was messy and windshield full of bugs ( San Diego pickup)mark F.
Nothing. Have rented here multiple times and it's always good.PHILLIP W.
Not much. It was just no where near my requested pick up location.Joel C.
Customer did not leave a comment.JOSEPH T.
The inside of the truck was disgusting! I had to wipe it down. It was caked in mud both outside and inside the truck.SARA R.
Customer did not leave a comment.Dylan K.
Remote pickup did not work, i stood in a sketchy parking lot for hoursChristopher F.
Have rented from the Minit Mart a couple of times. Always a smooth transaction, easy pick up and drop off. Will use them from now on.Phillip W.
Very positive experience. Definitely will use this location in the future. And will surely recommend the location. Thank youJacqueline G.
I drove 20 miles and paid 18 dollars to fill the gas tank.I paid 4.17 per Gallon... not sure how I used over 4 Gallons of gasoline in 20 miles. I mean 5 miles per gallon is kind of unheard of. Overall service was good, the customer service was good, just a bit expensive for me. Thank you.ROBERTO L.
Maria was very sweet! She got us in and out in no time. They didn't try and sneak in extra fees. They were very black and white. When we returned the vehicle they just asked for mileage and a picture of the gas tank and that was it! Was nervous about dealing with a shady Uhaul renter but they were awesome and would 100% go back!REID N.
Customer did not leave a comment.SUSAN C.
Customer did not leave a comment.BRUCE J.
Customer did not leave a comment.Jennifer B.
The UHaul experience I had was truly terrible. I booked the UHaul Tuesday, five days before I needed it, to be picked up at the PB location. I was moving and had something to pick up at 5pm. When I got there the cargo van UHaul I had booked wasn't there. The only ones available were larger ones that wouldn't fit in my parking port. I waited an hour while the attendant called UHaul customer service. The woman on the line was incredibly rude, told me she wasn't here to help me, was in a different department and hung up on me. The gas station attendant can verify this. After a considerable amount of time, the only option given to me was to uber - again- as I had ubered to the PB location to pick it up - to the Linda Vista location which is miles away. Once I ubered there I picked it up but had missed my 5pm pick up, so lost out on that completely, which was one of the reasons I had booked the UHaul in the first place. I was also told that to drop off the UHaul at the PB location would cost me extra, so I had to go out of my way, add miles - which put me over 100 miles- and took tile out of my contract to drop it back, and get another uber all the way home. When I went to pay the balance there was a $50 charge ADDED to the bill. The attendant at Linda Vista had to override this charge, as I had been told it was to be deducted as the van I ordered wasn't available. I had such a terrible experience I would absolutely not recommend UHaul to anyone.Stephanie M.
Customer did not leave a comment.ANA C.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.Marco P.
I always rent from this locationTAMMYTHA Z.
Customer did not leave a comment.George D.
Customer did not leave a comment.naeema H.
Customer did not leave a comment.Megan B.
Computer system was slow, took the check out process longer than normal. Check in was good.John Z.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.STEVEN M.
Service was slow and inefficient. Clerk stated helping me, than switched to other customers and started ARRANGING ITEMS ON SHELF before finishing my checkout.John K.
Location was good and very convenient. Staff was pleasant and knowledgeable. Actual rental time of use was not accurate at pickup due to issue with Uhaul site. Was unable to upload photos at beginning of rental or return. Again, staff was quick to assist making the overall experience quick and easy. Will contact location directly for future rental.ARI D.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.Madelyn B.
No issues at this location. Quick and easy.SCOTT C.
Very nice. Helped out although my other reservation did not want to accept my truck because it was too big. Why would you give me the option to reserve it if you're not going to let me turn it in? Although this place was very helpful and kind.Martin J.
The truck was parked in an area that was very hard to back out of, the worker was not able to really answer any questions I had, and the right passenger side mirror was broken making it even more difficult to back the uhual out of the difficult parking spot.Joel R.
Customer did not leave a comment.Harold H.
Owner was very friendly and nice.Gregory N.
Customer did not leave a comment.DEBRA V.
Customer did not leave a comment.STEVEN M.
Customer support said I had to upgrade to 15 foot truck because 10ft truck was unavailable. Stated I would not be paying the price for the upgrade. I was charged for it.Marie H.
I normally do t do this but I'm gonna take my time and tell you guys about my scary experience. The truck I picked up was full of junk.. I checked all parts of the truck but I didn't open the back and check the back when I picked it up, cause I never had any problems with uhual , it was always easy and fast and no problem at all.. BUT NOT THIS TIME.. I called them as soon as I found out the truck was full of tree bushes, and one guy said he acknowledged the problem I had. And When I went to drop of the truck, there was another guy says this is my problem I can't return it until the truck is clear.. And making phone calls and things like that.. I was really scared... it was a sketchy little market run by couple rude guys! Anywho.. make sure to check ALL parts of the truck when you pick it up guys! Cause apparently Sketchy people are using uhaul to make their business nowadays!Esma Q.
I have charged more than I used the Van!!!Abdulaziz A.
The truck was dirty inside and out. The truck should be fully wiped down between people. The inside cab looked like it had never been wiped down. The back had a lot of black debris. Especially with the COVID situation,I would think that you would want to make sure things were extra clean. Disappointed in the cleanliness.Chris N.
Easier drop box and earlier review for customer of exactly what steps are included in online checkinKim W.
Customer did not leave a comment.Narayan T.
Everything goodJon D.
Customer did not leave a comment.franklin T.
Friendly, Courteous clerkAnthony S.
It is a little hard to find the first time there. The girl who worked the counter was very friendly.Ginger L.
Customer service a big A+, the truck was ready and very clean.Jose C.
Took a long time getting truck Because of customers Buying things at liquid store.Colin M.
Well it took over an hour to get a truck. The clerk was so busy and the link he sent me to photo copy my CDL would not go through. Then a 2nd clerk appeared thank God, she seemed to be more familiar with the process, then I got my receipt and my vehicle, hallelujah so I thought. The truck had been vandalized, their was no liesence plate. And upon further investigating the cab had graffiti all on the dash. They gave me another truck and finally if was off to move. The txt to evaluate the truck expired before I had a chance to use it. I called Uhaul and asked for another link. That failed to go through as well. Over all I made this nightmare a pleasant dream. Kudos to the female who swooped in and saved me from throwing in the who dealBonnie D.
Truck was muddy in the cabin and outside. Staff did not accompany me before pick up and after drop off. Convenient location but I had some expectation about friendliness of the staff, also could be more helpful I have been charged dolly and blankets which were sealed and not used. Good thing I looked closely at the bill before I left. Still waiting on that refund of $5 each. Not super professional.Jacques M.
Great service!Sarah L.
The location was fine. It's located inside the Mini Mart in Linda Vista. The associates were also only okay. They didn't really help me bring the dolly and the blankets to the truck and just told me to go to the back and get the truck. They also did not inspect the truck with me. However, they were nice and the pick-up process was pretty quick. I'd say if you're a woman, go with a guy.Isabel P.
Customer did not leave a comment.Cejamil C.
Truck had a mechanical issue but the representative handled everything very well.Brian R.
Great customer serviceMUSAB A.
You allowed Someone to use my identity.. fraud!!danielle B.
Very helpful and we got in and out super quick.Randy F.
It was not enjoyable. Drop off location was difficult to find where to park vehicle. I had to go back to grab the dolly and hand deliver it. I had to wait, while the cashier constantly cashed out other customers. They did t seem to know what was going on. Having to photograph the: Odometer Vehicle location Cleanliness Etc With my own device seems offensive That uhaul is passing off business obligations and work onto the customer.Jeff R.
U-Haul that I reserved online was given to someone else. Took awhile to get another truck.Jordan K.
Customer did not leave a comment.Patricia A.
Customer did not leave a comment.Nader A.