Customer Reviews for Minit Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great and excellent service always a pleasure to do business there would rent from them again

Rating:

3.0

I drove 15 miles yet it took 4.5 gallons of gas to get the gas gauge back to its original level. Felt fraudulent.

Rating:

5.0

The best U-Haul experiences I ever had. Easy and efficient.

Rating:

3.0

I rent uhaul twice in these two weeks. I rent blanket 1 dozen but end up used only half dozen for both rent. But i got charge for one dozen instead of half dozen for what i used.

Rating:

1.0

At this location, there is only one man working there and he takes care of any customer who is purchasing items. I waited for my turn, and he started to process my reservation, but then he kept being distracted by other customers who wanted to purchase cigarettes, soda, snacks, etc. so getting the truck took 15-20 minutes longer than it should have. He needs to hire a second person who can focus solely on the u-haul reservations. Also, the refrigerator hand truck that I reserved was not available. I will definitely NOT rent from this location again. Also, I was charged for the refrigerator hand truck that I did not receive. Called the next day and customer service did a refund for that. Good customer service.

Rating:

5.0

The Minit Store is awesome. The workers were kind, quick, and respectful.

Rating:

5.0

Awesome experience!!

Rating:

3.0

Super easy pickup and drop off process! The store employee/manager made it super easy and quick!

Rating:

2.0

too much action at that mini mart and not enough paying attention to what i needed to get done.

Rating:

5.0

I always rent my Uhaul trucks from this location. Super Friendly and helpful!

Rating:

4.0

This was insane. I spent $100, for using a truck for 3 hours we went to the dump and back. Picked up a couch and came back. Not even 50 miles and we spent $20 for gas on top of that so $120 to use a truck to two short distance trips… you guy are really on something

Rating:

2.0

The app and self checkout process is ABSOLUTELY FUCKING HORRIBLE! I will be renting with Penske from now on and forever!

Rating:

2.0

Person that was giving out the Uhaul was rude, i had a reservation for an hour set for pick up at 11:30AM -12:30 called me asking very aggressively for me to pick up the Uhaul early at 10:30AM because he had another reservation at 1:00pM. Then when i picked up the Uhaul at 11:30, he kept on telling me i needed to be back early before 1:00PM so i need to hurry up and not be late. He was very rude, suggest to give him more training on customer service or not give him or his liquor store the opportunity to rent out U-Haul trucks, its a bad look for the U haul company

Rating:

5.0

I was so easy and very convent.

Rating:

5.0

Excellent! Highly recommended!

Rating:

2.0

Was charged for equipment and they never had it. Reached out to customer services, but said, it was supposed to be taken care of at the store. - then what’s the point of the app and having options to dispute charges? And where was the curiosity call when reporting those charges (I.e rented equipment, which the location was not able to provide, yet still charged me for it)

Rating:

4.0

Convenient to my destination. Somewhat limited parking to return the vehicle. Otherwise, easy drop off location and friendly, helpful staff.

Rating:

5.0

I have rented from this site a number of times and each experience went very smooth. No pressure to upgrade and the trucks are always nice and clean, ready for the next customer. We'll continue to use them in the future.

Rating:

4.0

Cargo van was well maintained.

Rating:

2.0

Did online request and purchase of few items to use for the move; only to pick the truck there and was directed to go to another u- haul center to get the needed supplies: only to find out that I have to start all over because the items were found: and only meant for shipping:

Rating:

5.0

Happy with the whole process..

Rating:

3.0

It was clear that the van had not been cleaned since the last user. There was straw and twigs in the back as if hay had been being hauled. The outside of the van was dirty also. I was asked when I turned it in if I had left it clean. I replied: "No, I am returning it in the condition in which I picked it up. I cleaned all of my part out, but the van was dirty inside and out when I got it." The gentleman was apologetic, and said he would make sure it got cleaned. But this location is a Mini Mart, and U-hauls, are not their main business, so I wouldn't expect it to be much different. I appreciate that it was in a location convenient for me, and that I probably didn't have to wait as long as I would have in a uHaul location, so for this, I would re-rent from them.

Rating:

5.0

highly recommend

Rating:

1.0

I ordered only 1 Dolly… they called me asking about a second dolly that I did not order… o tried to explain, but he said the contract was for 2 dollies

Rating:

5.0

Awesome job.to John, Mark and Christina for everything.

Rating:

5.0

It was a pleasure to work with Mark. The transaction was easy, straightforward, quick, and I felt like Mark made a solid effort to ensure that I got what I needed and understood what I was getting. And the truck and supplies were exactly what I needed!

Rating:

5.0

Efficient location

Rating:

3.0

I had the padlock that locked the box on the bed was licked. after sevral calls and 3 failed combonations and 3 hours of my time i had to cut off the lock. I belive i should be reimbursted for my time at least a $50 refund to my credit card

Rating:

4.0

Kathy was great, nice, friendly, and professional

Rating:

5.0

5 stars

Rating:

5.0

Efficient and friendly customer service.

Rating:

1.0

This was a store liquor store drop off location. The parking lot was small and no room for the truck I was returning. The person running the store prioritized everyone else in the store buying things from his shop over me even though I was there first. Did nothing on the inspections sheet and seemed genuinely just disinterested in anything to do with Uhaul, you should remove this as a drop off location.

Rating:

5.0

The uhaul truck needs an urgent service . The truck was not not running well

Rating:

5.0

These guys are great I've rented from them I believe four times and they do a great job. So to improve other services they should study how these guys do business because they're really really good and I appreciate how they do business and I will be visiting them again in the not too distant future

Rating:

5.0

Great store location great customer service and great uhaul services

Rating:

5.0

Best service I ever received

Rating:

5.0

Hello it was so easy Tina and my boyfriend Robert has new these people for over 30 years there very nice and kind I would recommend them to anyone the truck was clean and are move was very easy. I would use them again.

Rating:

3.0

The driver side mirror collapsed and would not stay in a fixed position. This made it extremely hard and dangerous drive on the highways, let alone merge. This is unacceptable when it comes to rental equipment as this could have caused a fatal crash/ a lot of money in damages to no fault of the driver.

Rating:

3.0

I would not have accepted this rental except for that fact it was the only location that had the van I needed. As soon as I opened the door, I was hit with the stench of stale cigarettes. I'm a former smoker so that smell usually doesn't bother me, but this was terrible. Inspecting the car further, there was actual tobacco in one of the cup holders. The vehicle clearly hadn't been opened and inspected since it had been returned. I noticed a few dents on the sliding door and I'm glad I documented the pictures during my walk around because the last day of my rental, I let the door slide closed and the black panel along the bottom just fell off. I got stopped by another driver on Sunday night telling me that I had no lights in the back. The one thing that I should have said forget and not took the truck was the malfunctioning parking break. When I would engage it, the system said it wasn't engaged and when I would release it, the panel would say it wasn't released. I had to locate parking where there was literally zero incline because I had no idea if the van would be there when I got back. If I could give this experience no stars, I would. Will definitely be rethinking my continued use of this company.

Rating:

1.0

I returned vehicle and walked around with uhaul employee. I was asked to sweep out van as he walked the vehicle doing inspection. I then left and was later charged for damages to vehicle. The company never called me to confirm the charges they applied to my card totaling I've $2000. I am extremely disappointed in the service I received. And now i am short on money due to this company making false allegations of damage after taking the van back out of my possession.

Rating:

3.0

Have reserved parking for the trucks when returning. I had to go into the mini mart to ask if the truck can be parked at the front. There was ketchup in the passenger seat, candy wrapper on the door pocket, and the cargo area was very dusty before using. The mobile pick up should be easy but instead was time consuming. I would have rather just gone to Home Depot in the morning vs having that hassle. The person who called the verify my identity didn’t even introduce themselves properly or accurately stated the reason for the call. Sketchy if you ask me.

Rating:

1.0

They were extremely rude during the process. I actually did not take the van that evening. I returned my keys to them today with no miles.

Rating:

5.0

The pick up was easy, U-Haul did the job in transporting equipment and returned the vehicle with no problems. thank you guys for the great service.

Rating:

2.0

Very busy parking area for big uhaul trucks. Customers for store parks in or blocks parking spot for uhaul trucks.

Rating:

2.0

Filled out the all of the pre check out items online to expedite the check out process only for the merchant to walk me through the entire process again at the store. Was charged for 2 days when I return the truck the same night. I have pictures and video to support. Mileage was increased to over charge me as well. I surely will not use uhaul or the mini mart again

Rating:

5.0

Very nice people, good customer service and they were friendly to me. Elhumdola

Rating:

5.0

Keep up the good work.

Rating:

1.0

Bad customer service

Rating:

2.0

I paid for a dolly and furniture pads and they were not provider. I have emailed requesting a refund and have not received a response.

Rating:

1.0

Truck was extremely dirty, power ports did not work, emergency brake did not work.

Rating:

1.0

First, we weren't told that gas needed to be filled up. The employee just said to take picture of the mileage. Therefore when we got to the location the employee said we can fill up the gas or pay $44. Of course we took the truck and filled up the gas ourselves. When we returned there was no parking available for truck. The employee told us we can park at the lot by the recycling bin. When we went to park there we were told by someone else we couldn't park there. It took us an hour to drop this truck off and checkout. The employee made it difficult with the parking situation. My husband went into the truck 4 times because of it. The employee was not helpful . This location was terrible and I would not recommend renting from here.