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JOHN H
Customer Reviews for Minuteman Press
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The inside of the windshield should have been cleaned. I had to clean it myself.
Donald BVery easy to drop off the trailer.
ROSEMARY CCheckin process took forever using the app and will probably reco sider using uhaul in the future.
Robert LServices met my expectations
JOHN WThis location is so convenient and the staff here are incredible!
SCOTT SThere were no personnel.
Scott DOne issue with the vehicle: even with the window rolled up, there was a loud whistling sound of wind. Very loud Nd distracting.
Steven FCustomer service was great and the person who helped me with the reservation at the Westerville office was outstanding! She explained the process and helped to ensure I received the size truck we needed that wasn’t too far away from our starting point.
JOSEPH HGreat experience! Will definitely use again. Friendly staff. Excellent service!
DAVID DPut a sign out front that says uhaul.
GLORIA EVehicles always clean and in good shape. Easy, fast and friendly service always.
GEORGE BThey allowed us to have the truck for an extra hour which was so appreciated.
MICHAEL PLied about fuel to charge me an extra $30 service fee plus an additional $16 for "4 gallons" of gas, saying I left the truck on E
Brandon SOverall, my experience was seamless. I did have one issue when filling up the van with gas. The fuel gauge would not go past 3/4 of a tank full, although the tank was overflowing with gasoline. As a result, I was billed for not returning the van full.
RONALD SParking Area could use repaving and general clean up.
Jennifer JThe male worker with the long grey beard, I forgot his name but his service is outstanding very informative kind funny friendly and you can tell he love his job. This is why I have used this service twice at this location this month.
NICOLE DAlways so friendly and helpful.
ANDREW RTruck was clean. Check engine light is on, brakes suck and the truck is extremely loud. No one answered my phone calls when I tried to call them and tell them what was going on with the truck. I will never use this location again.
MICHELLE SRenting the truck went very smoothly. We did the self check in and the app was very easy to follow. Thank you!
Chelsea MGreat location and helpful staff.
Ronald FNothing. It was perfect as is.
Zachary SGreat service as always! ❤️🙏😊
Fatima ASuper friendly employees. Service was great. Van was clean Easy rental and return
SONYA GThe guy at the front was great and friendly. Can't remember his name, however.
Megan HReally nothing.
Robert DUsed this service several times recently, and it's been top notch every time.
Mendell HStrong service.
CHAD MI dropped off after hours so had no interaction with staff when returning the trailer. There were no chocks or blocks to anchor the trailer.
MARGARET KIt's my shop for Uhaul! Everyone gets treated right. Minuteman Press Gahanna does many things for folks. Including Uhaul. But I've always had a great experience. Thanks to them.
CHRISTOPHER BThe gentleman who closed the store at this location on Saturday May 25th gave the best customer service I have ever received. He was pleasant, helpful, and made sure we were taken care of. I wish more people were like this. It was an absolute pleasure
JALEN PFriendly, professional, efficient service.
SCOTT OApp is buggy
Derek HNothing, great job. Thanks
QUENTIN HEverything was better than expected. My best U-Haul rental ever.
DONALD MI came. In at the last minute and I was treated with respect and taking care of that is great customer service . I do think it would be fair for the rate to be adjusted if the truck is returned the same day and if you don’t have the truck in stock that was requested . Just a thought. Thanks
DORETTA RRude as heck and trying to put more charges on after paying $322 for a three days to turn it in same day and then trying to charge me another $100 . Never will I use uhaul in Columbus , Ohio !
EMILY PWe've used this establishment three times and keep coming back because of their excellent service. We will come back again if we need to change homes anymore.
KEVIN SAgent was not professional.
ABDOULAYE Di was glad to see the agent disinfecting the truck after we dropped it off.
FRIDAU LThe young girl that helped me (sorry, I forget her name) was nice and very quick getting me checked in. She even loaded the dolly and 2 dozen furniture pads into the back of the truck.
MARSHA CStaff was friendly
JEREMY CI absolutely love this U-Haul location. Jeff and Scott are absolutely the best. The young girl is amazing too. If I have any issues. They always make it right. In today's hectic world. They are my Go-to U-Haul location. They treat me like family and that's saying something.
TONYA BWe had some questions and the employees did a wonderful job answering our questions and helping us when needed. Great job! Very appreciated
Tiffany SI had never driven a cargo van. Once I started driving I wished someone would have gone thru the dashboard/console, using the double mirrors on both sides and tips for backing up.
MARGARET KThe scheduling software seems to have problems, but I'll be sure to screencap all my reservations going forward!
Alexandra SThere is a girl that works there that is very rude and unprofessional. She talks to people the way she likes and racist. I would never rent at that location again
ROSEMARY AExcellent service. Will use this location again
Sara NScott was really friendly throughout the process and really did us a solid in helping us with our van. Would recommend him and this location! Thank you!
NATHAN UGreat Service. I don't use any other location unless I have to
RAYMOND PWe still haven't recieved a itemized statement with all the charges listed for our records.
FREDERICK LEmployee call offs made returning this item difficult. Trailer was returned 2/15 at 3pm. Item was late due to processing time. It’s fine because employee dated the return correctly but meanwhile U-Haul called looking for their trailer. Too stressful !
James L