Probably won't be recommending. They put me in a truck with the engine light on. I called back to the location as soon as I saw that and was told by the owner, I believe, that the truck was fine; they couldn't get the light off. Well, it was a scary ride because the transmission was slipping, slowing down abruptly on its own, and braking hard. The steering wheel is also loose, so when going around curves, you need to slow down, something I did not know at first, because it caused me to wobble a bit, which startled me. I am just grateful I wasn't alone. The drive was about 400 miles, with both highway and back roads. I do live very close to this location. I may use it again, but I will make sure I do not use one with the engine light on.
Kennetha B
Minuteman Press
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gahanna, OH 43230
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How U-Haul Reviews WorkEmployees were not friendly at all literally acted like I was bothering them. When I got the truck is was dirty and the alignment was off . Making a trip 51/2 hr white knuckling it because the alignment was shaky was very scary and not my best experience with U-Haul. I am a repeat customer over many years and unfortunately will not return
ALEXIS CEverything was outstanding. Thank you JC
John CThis location was EXCELLENT! I got there because the location on Morse road was TERRIBLE! They were condescending, demanding, and not at all helpful! This location is my go to and neither I nor anyone I know will ever go to Morse Road again because they acted like they were doing me a big favor for even talking to me.
Paul WStaff was friendly and explained directions for the return policy very well. Will rent from there if ever I need to again.
scott m