Customer Reviews for Mirror Lake Texaco
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location is hard to find and far from a main road. It is also confusing as a uhaul/gas station. Also, another location refused to accept the return of the vehicle and was extremely rude. This caused us to rack up double miles and be late for work, so we will not be using uhaul ever again.

Rating:

5.0

Ricky was amazing and very helpful and knowledge of the company

Rating:

1.0

The man running the store was awful. He saw us sitting in the parking lot for a while trying to figure out where to park. We had completely maneuvered the truck and parked it - mind you this was 26' truck in a very full parking lot. The man working the drop off location finally came out as we were almost done completely the drop off inspection. He told us to move and wasn't very clear and was extremely rude. The app never mentioned anything about giving the store clerk the key. So I had locked them in the back of the truck as per the instructions as pick up - using the code and lock provided. The lock was very difficult and frustrating to use. It took me a long time to get it locked in place. I went inside to buy drinks - the clerk double charged me for one of my beverages. I just rolled my eyes and let it go. I didn't have the energy to fight with him after moving all day. As I am literally walking out the store he tells at me with another guest at the check out counter - "where is the key?!" I said I locked it in the truck as instructed. The app didn't tell me to give you the key. I was very skeptical, but gave him the code to the lock to retrieve the keys. He told me I needed to go get the key. I said - "absolutely not, that's your job and you didn't help us at all during the process. You were rude and demanding.Here is the lock code good luck. If Uhual has a problem, then they have my number." The man was beyond rude. I would never, ever recommend this drop off location and I plan on leaving a Google review about my experience.

Rating:

1.0

I said no insurance and I still got charged for insurance I only rented out a 10’ ft U-Haul for two hours and got charged 100$ and never got refunded anything

Rating:

5.0

Everything was great

Rating:

5.0

Mr. lance was a very helpful and honest person . Very polite and kind

Rating:

5.0

Cargo area of van dirty but the area upfront was clean. Also my husband left his present in the van and U-Haul called him to pick it up.

Rating:

3.0

All good but left side lights were inop

Rating:

5.0

I need compensation for the unnecessary extra money i spent paying loaders twice which is $400. If this is the way you treat your customers, i would never recommend and would dissuade anyone from using UHAUL again. I have called multiple times to complain about this and was told that someone will reach out to me and is over a month now and no one has reached out to me. my ratings about recommending is not based on the locations but based on the treatment i got from UHAUL.

Rating:

1.0

Easy of pick up

Rating:

5.0

Not a thing!! Kind Regards Ramon

Rating:

1.0

I had a very disappointing experience with Ricky. Despite explicitly telling him that I declined the Safe Movers option, he still went ahead and charged me for it. This feels incredibly dishonest and borderline like a scam. It’s concerning that such practices are happening, as it gives the impression that customer choices and trust are being ignored. I expected transparency and integrity, but this situation has left me questioning the overall business practices here. Location is very convenient, but that lost my trust totally 👍🏽

Rating:

5.0

Great service.

Rating:

3.0

Uhaul had several damages to it prior to our rental time. Side door was extremely hard to open and close and couldn’t be used. The passenger mirror was non existing,, which made driving extremely hard especially at night.

Rating:

3.0

I rented a van, and unfortunately, the experience fell short of expectations. The passenger-side mirror was shattered, which I wasn’t informed about until pick-up—leaving me no choice but to take it. Additionally, the van was full of animal hair, which was unhygienic and required me to clean it thoroughly before use. I hope these issues are addressed for future customers.

Rating:

5.0

Als good

Rating:

5.0

Good

Rating:

2.0

The vehicle was absolutely disgusting when I received it. Smelled horrible. small branches stuck in between the windshield & the windshield wipers. Wiped the chairs and dash down and it was just black. Also found old food behind the driver and passenger seats which is probably why the car smelled horrid.

Rating:

5.0

Very helpful

Rating:

5.0

The service from the attendants was superb. We asked for additional time and we were thoroughly accommodated, including obtaining help using the app. I highly recommend the U-haul service at Mirror Lake.

Rating:

1.0

Make sure the batteries are good before customers rent the vehicle.

Rating:

5.0

Very easy check out, and return. Thank you!

Rating:

1.0

Very poor service from a Texaco gas station, who refused to help settle the invoice and inspect the rented truck.. The clerk told me to go and I will settle the invoice when he has the time!. His store was empty snd I was the only customer to serve.

Rating:

5.0

Getting the truck was quick and easy.

Rating:

5.0

This was likely the best Uhaul I have driven. It did not shake like crazy and was well maintained. The process of getting the truck was very nice with the electronic setup. My only complaint is that the previous renter had a dog who shed a lot and there was fur all over the seats and dog snot on the passenger window.

Rating:

5.0

We couldn’t get the passenger outside mirror to burn in or out to properly see out of. The staff were very helpful and nice. Thanks for the great experience!

Rating:

5.0

Easy transaction. Very convenient.

Rating:

3.0

My tags on my license plate expired half a decade ago. It was completely illegal for you to give me that trailer. The only reason I put three stars is because the gentleman that gave it to me was friendly.

Rating:

3.0

Wrong mileage on the paper work than what the truck had trying to get someone on the phone to fix this

Rating:

5.0

Great customer service at this location will highly recommend to friends and family.

Rating:

3.0

I had a reservation including a dozen blankets for $7. The station charged me $10 even though I showed him my reservation. Small amount, but disturbing.

Rating:

4.0

Smooth transaction and quick.

Rating:

5.0

I think the vehicles should be checked more often for safety. I van I had was hard to steer and the brakes were soft. I was able to drive and do my moving. But I felt a little uneasy about how I had to keep adjusting the steering wheel to keep the wheels going straight. Also, I had to press hard to get the brakes to function properly. But otherwise, the van was clean, full of gas, and had all the extra materials I had ordered. And everything was ready on time.

Rating:

3.0

The side door on the van was inoperable and I was unable to utilize which would have made my experience a lot better. Made attendent aware, which he was, and he couldn't get door to open. Essentially just passed it off that he was already aware of the problem but didn't offer any help except to say door won't open/close. Feel I should be given a discount for the less than stellar experience I'm used to receiving from U-Hail

Rating:

2.0

Pick-up of the uhaul took longer than expected. I had previously completed my reservation online, which included requesting items such as moving blankets. However, when I got there I had to complete all the information again and no moving blankets from my previous rental was available.

Rating:

2.0

Would have been nice to have my chosen drop point instead of 30 minutes away from my original drop point. This location was a gas station. No clear direction where to park. And the attendant didn't believe we cleaned the truck after taking pictures as directed and made us open all the doors again.

Rating:

5.0

Great customer service and availability of all U-haul sizes.

Rating:

3.0

Make sure clean inside vehicle and the place was out of the way at gas station. Not very well lit for late returns

Rating:

2.0

Wanted a full tank on return, when the truck was not received with a full tank. I showed him my agreement and he was okay after much argument. I received the trick with a broken side mirror. He argued I would ha e to pay. I told him to call the pick up point and have them confirm the truck was received in that condition.

Rating:

5.0

One little issue I had was that the fuel level was lower than what was noted on the sheet. In order for me to avoid having to pay for fuel fees through Uhaul, I filled the tank to the noted level not the actual level that started with. Please make sure the Tank level is noted accurately.

Rating:

1.0

The truck that I was in was absolutely unacceptable, the way that it drives is horrible, the breaks make a nose, it's just a bad truck overall.

Rating:

5.0

Mr. RC is great.

Rating:

5.0

It's a gas busy station be ready to swing in tight with 26 ft truck.

Rating:

5.0

The app is super slow but the manager goes out of his way to help

Rating:

5.0

Everything was very simple, in and out fast process. Awesome!!

Rating:

1.0

Horrible

Rating:

3.0

Location very covenant to my home. Return did not go smoothly as I wanted, but worked out in the end with a next day close out. Now will use self return in the future. Rental was perfect, one trip for an apartment move out.

Rating:

2.0

No paperwork given to me, even now, and no info sent through emàil for charges or credits.

Rating:

5.0

The truck every time you stopped at a stoplight he was smoke gas. Also it hesitated to go at times. The turning radius was great. I just think this trip needs to be retired. And we had to find the passenger side seat belt and spent 45 minutes trying to fish it out from underneath the seat to push it so my wife had a seatbelt.

Rating:

1.0

Employee was rude

Rating:

1.0

What you can do it's probably tell the truth and be upfront with the customer about mileage fuel and other things that they're being charged for