I don’t believe that your customer should be charged for a full day if they are returning it before the full day ends. You should be calculating the amount of hours and distributing the refund. Instead, I feel as if you think it’s easier to just charge the customer for the entire day rather than calculating your losses. That’s not fair to your customers. Find a better way when it comes to lending out your services.
florisha t
Mirror Lake Texaco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spring, TX 77388
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe only problem was when I went to pick up the truck the U-Haul system was not loading and allowing the the transaction to be completed. It was not the location because he was having problems on his tablet and I was having problems on my phone. Neither one of us could get in to complete the transaction so I can pick up the truck. It took over 30 minutes when it should have been a 2 minute thing. U-Haul needs to fix their system.
NORESSA CThe guy did an amazing job helping me with the rental and all my needs for my trip. Overall 10 out of 10
Darryl MThe process was so quick and easy. The location is really just a gas a station and they have a little tablet that they use for the U-Haul transactions. The man running the place was very polite and I was able to get in, out, and on the road within a few minutes, which would have been even faster if I had done the reservation info online ahead of time. Drop off was just as easy and they emailed me the final receipt a couple hours later. I would definitely recommend this location for your rental truck needs.
Erica REverything was fine, except they didn't list the return time correctly; it was at 5:16 p.m.
Honoria S