Customer Reviews for Mis Dos Patrias II
(U-Haul Neighborhood Dealer)

823 reviews

811 Broadway   Rockford, IL 61104

(815) 962-8433

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(815) 962-8433

811 Broadway
Rockford, IL 61104

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

America S 
Rating:
5.0

Customer did not leave a comment.

Bryan A 
Rating:
1.0

Customer service suck I’ll Never go there again

LAKISHA H 
Rating:
3.0

This was not the agreed upon location from the reservation. I received a notice 12 hours before pick up that it would be in this location 15 miles away rather than the one 500 yards from where I was.

Wayne C 
Rating:
1.0

Customer did not leave a comment.

Demarcus E 
Rating:
3.0

The uhaul was terrible, the seat was ripped, the seat got so hot that the back of my shirt was drenched, there was a problem with either the gas gage or the floater in the gas tank if not a small leak. The truck was just not well taken care of or maintained.

Andrew R 
Rating:
1.0

Despite the crappy parking lot that I’m scared to drive in because the pot holes are the size of my car, the employees are great.

Michael B 
Rating:
3.0

Was not able to park in the lot had to park on the street, the person did not come out and look at the truck, just took the keys !

Tiara G 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
1.0

The Mexican lady is so rude will never rent from this location again NEVER

Ravin C 
Rating:
5.0

Excellent service here!

Timothy W 
Rating:
2.0

You cannot access online internet in that areas as there is no cell service so it makes doing the trick share online very difficult

ashley c 
Rating:
4.0

Customer did not leave a comment.

Lorrie S 
Rating:
5.0

Customer did not leave a comment.

BLANCA F 
Rating:
3.0

Customer did not leave a comment.

Jean P 
Rating:
5.0

Customer did not leave a comment.

Bakari F 
Rating:
5.0

Customer did not leave a comment.

Everett T 
Rating:
3.0

Customer did not leave a comment.

Wayne K 
Rating:
3.0

While trying to return my rental, the employee was multi tasking with several other customers and I feel that I did not catch their attention long enough to let them know about issues with the rental truck.

Julie B 
Rating:
5.0

The guy I worked with this morning was absolutely one of the friendliest guys I have ever dealt with. The facility was clean and beautiful.

Audrey R 
Rating:
1.0

customer service is beyond trash & they quote a price and take more money than what they quoted. never coming here again .

Brionna H 
Rating:
3.0

( Nothing) everything was fine thank you so much!!!!!👍🏾

Larry T 
Rating:
5.0

Customer did not leave a comment.

jean k 
Rating:
4.0

Customer did not leave a comment.

Shanika K 
Rating:
3.0

Why not keep the gas tank full so each user has to just fill it back up when bringing it back in?

William B 
Rating:
5.0

Customer did not leave a comment.

natasha c 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
1.0

Improve the communication & employees

Markayla B 
Rating:
5.0

Nothing

TERESA B 
Rating:
3.0

Customer did not leave a comment.

Kadijah T 
Rating:
5.0

Customer did not leave a comment.

Ross D 
Rating:
3.0

Customer did not leave a comment.

Christopher V 
Rating:
5.0

Customer did not leave a comment.

vincent h 
Rating:
5.0

Customer did not leave a comment.

JOEANN B 
Rating:
2.0

People who own mis dos patrias Was really rude.

Eva B 
Rating:
5.0

This location was the best location for Uhaul I have had experience with. I have used Uhaul about 10 times now and the man running this shop was absolutely the best of them all. He took time to make sure my trailer was properly working and hooked up. He also helped me find a good insurance plan in case something were to happen. 10 out of 10 recommend this location.

Richard G 
Rating:
5.0

Customer did not leave a comment.

Jockabeth M 
Rating:
1.0

I put a pickup on hold to haul a motor. They refused to give me the pickup and Gabe me a 10 footer instead. I couldn't properly secure an engine without the cargo Moynihan brackets of the pickup and destroyed my engine. They have me additional for being there at all. As far as I'm concerned, you hiya owe me a refund and replacement engine.

Adam D 
Rating:
5.0

Customer did not leave a comment.

nicholas s 
Rating:
4.0

Better customer service

Margie M 
Rating:
3.0

Nice lady, very helpful with trailer hookup, twisting chains for ground clearance (I didn’t know that), but I believe forgot to remind to accept the unit in-app prior to leaving. Fortunately the unit was fine and a phone call fixed the problem.

Nick M 
Rating:
5.0

The girls at Mis Dos Patrias had me on the road in 10 minutes and the drop-off was even faster. And both were very friendly. The parking lot is easy to get in and out. Highly recommended.

Leonard D 
Rating:
3.0

Make sure the truck is in working order including the trailer connections. I called about the issue and talked to a live person to get transferred to a automated system that to me to use the app and hung up. The uhaul app had no record under my profile of me using a truck. Then when I got to my destination I need the trailer connection to work and it didn't still. So I called only to be told I would have to pay a service fee of a couple hundred dollars. Got to talk to a supervisor and she sent out a service truck to check mine. There was a blown fuse that prevented me from towing my camper.

Luke T 
Rating:
5.0

Customer did not leave a comment.

Lakisha G 
Rating:
5.0

The staff were courteous and helpful.

Troy T 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
4.0

Customer did not leave a comment.

Sara R 
Rating:
3.0

The lady seems to always be in a hurry!

Patricia T 
Rating:
5.0

Truck was in great shape, and staff were friendly and helpful. Very easy process.

DANIEL P 
Rating:
3.0

Customer did not leave a comment.

Arief L 
Rating:
4.0

Customer did not leave a comment.

James B 
Rating:
4.0

The war code was difficult to find as the app said front door but it was in a different spot. Everything else was great!

Destanie H 
Rating:
5.0

I was really dissatisfied with the truck it drove horrible and it was maintenance properly

demarkus g 
Rating:
5.0

Customer did not leave a comment.

Tawona M 
Rating:
2.0

The gal there was yelling that the location didn't open until 11am. Their hours stated they opened at 9am. As we sat outside trying to do mobile pick-up since she was refusing counter pick-up as I had selected previously, I noticed her "open" signs were on and watched two customers walk in and out WITH groceries. I do not recommend this location to anyone that plans to pick-up a truck in the mornings.

Alexandria R 
Rating:
3.0

Customer did not leave a comment.

Nancy B 
Rating:
5.0

Make sure all tires are threaded " not bald and tune up on all vehicles we as individuals should be safe at all times. Overall experience with this location was the best customer service ever lead my example girls are awesome 💯 reliable day one.

janice s 
Rating:
5.0

Very nice people. Quick service.

Jordan J 
Rating:
5.0

Customer did not leave a comment.

Asende W 
Rating:
4.0

Customer did not leave a comment.

david t 
Rating:
3.0

Over charged

Melissa M 
Rating:
1.0

The two women at this location are rude. Every time you go in there. They do not clean the vehicles. Twice I have rented from them and the windows are down on the vehicle and I was told that they leave them down so people don't break into them. I guess they don't mind if they get into them and sleep at night or do drugs or whatever else. These women also told me that U-Haul had me flagged as a suspicious renter. But they could not give me any reason for that. I rented from them three times and this was the problem all three times.

Angela M 
Rating:
5.0

Customer did not leave a comment.

Nicholas C 
Rating:
3.0

Customer did not leave a comment.

Christopher E 
Rating:
4.0

The ladies that helped me were kind and informative I would deal with them again.

Anthony S 
Rating:
4.0

Customer did not leave a comment.

Gerald C 
Rating:
3.0

The service could be more friendly instead of mean

Kenyetta M 
Rating:
1.0

Pick up was suppose to be open and they were closed, in addition I had to drive 1.5 hrs to get the truck

Don Z 
Rating:
3.0

Customer did not leave a comment.

Rosalba V 
Rating:
3.0

Customer did not leave a comment.

Mark M 
Rating:
3.0

While the personnel at this location were very cooperative, the vehicle was not clean, windshield was filthy on inside, and the requirement that I return it by 5:30 was contrary to what I was told at the other location where I originally made the reservation. The entire experience (with two Uhaul locations) was the worst I've had in years.

Kerry K 
Rating:
5.0

Customer did not leave a comment.

LaTaja D 
Rating:
5.0

Customer did not leave a comment.

Sarita G 
Rating:
4.0

The lady who helped me was really nice made me laugh and was helpful made the process very easy

Natasha L 
Rating:
3.0

close and easy drop off

Wayne B 
Rating:
3.0

Customer did not leave a comment.

Kevin E 
Rating:
2.0

Don't charge me for gas I didn't use. I already put gas in it. I only drove 26 miles.

Jason S 
Rating:
5.0

Very friendly and the transaction was super easy and fast. Excellent all the way around! Have and will continue to use this location!

Kathleen T 
Rating:
4.0

I got double charged...

Andon s 
Rating:
3.0

Customer did not leave a comment.

Mary H 
Rating:
5.0

Tremendous service by the woman at the drop off location at 811 Broadway,Rockford,Il

MARYBETH P 
Rating:
3.0

Customer did not leave a comment.

rayetta n 
Rating:
5.0

Customer did not leave a comment.

Laura M 
Rating:
3.0

Customer did not leave a comment.

Tequila D 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

The best will use again

Darrell M 
Rating:
1.0

They where very rude they wouldn't let me have have for the full amount of time that I reserved it for so I was unable to complete what I need to and lost money because of it.

David S 
Rating:
3.0

To not double charge your customers

Eric W 
Rating:
2.0

Customer did not leave a comment.

LUIS T 
Rating:
2.0

U-haul allows for 1 hour grace period when returning your rental. This location charged me another day when I was 30 minutes over. If you use this location, make sure it doesn’t happen to you.

Charles C 
Rating:
4.0

Customer did not leave a comment.

tommie m 
Rating:
2.0

They tried to double charge me on the rental. And I find speaking in your native language to someone who doesn’t speak it fluently is rude. I speak English as my first language Spanish I am not that good.

Ava M 
Rating:
3.0

Customer did not leave a comment.

Jonathan J 
Rating:
3.0

Make Sure The Cabin Of The Truck Is Clean, I Like Going There I Never Have A Problem. They Are Nice And Courteous.

Melissa J 
Rating:
3.0

I checked in and uploaded a picture of the fuel because I was told there was a half tank and when I got in the truck there was a little over a quarter tank in there..they charged me $55 for fuel when I returned it with the same amount. I have to wait 5-10 for my refund.

julia V 
Rating:
4.0

Customer did not leave a comment.

ANNET L 
Rating:
3.0

Customer did not leave a comment.

Hugo A 
Rating:
5.0

Customer did not leave a comment.

Clark N 
Rating:
3.0

Reevaluate the policy for rent and return

Charles S 
Rating:
5.0

Customer did not leave a comment.

Mikia T 
No reviews have been submitted for this location.

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