Nothing that I would find necessary.JoAnn F.
Customer Reviews for Mission Truck Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup/dropoff location was incredibly friendly and helpful. Excellent experience.Zach D.
Customer did not leave a comment.Oliver C.
Customer did not leave a comment.Ani R.
The husband and wife team is the best reason to have franchisees. As small business owners, they excel in exceeding customer expectations. They add value at every turn.Ricky B.
Customer did not leave a comment.Jeffrey Y.
Customer did not leave a comment.Tina K.
Customer did not leave a comment.RODOLFO M.
Scheduled a rental for a 15 foot truck two weeks in advance. Two days before picking up they informed us that they only had a 10 foot truck available. She claims she checked San Bernardino County as well as San Diego County and only had 10 foot trucks available. This extended our moving to an additional day due to the lack of space in the truck. Since we are moving two hours away it made it very difficult and we spent extra money on gas and extra money on time in the apartment to compensate for their lack of larger truck. When dropping off at the Fontana location, we saw more than 20, 15 foot trucks parked, they were not used that day. Either the lady didn't check for the bigger truck at a different location or lied to us. Either way, U-Haul was extremely disappointing and we will be looking elsewhere in the future.Isaiah L.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.Susan L.
Sharon was a pleasure to work with on our rental!Michael M.
Bald front left tire, but uhaul service took care of itRick G.
Customer did not leave a comment.Ma F.
Customer did not leave a comment.Tom B.
Everything was perfect.Mark S.
On the website to reserve the item. Having to go through all of the options is troublesome. There should be a way to bypass the items and go to reserve or purchase.Neil N.
We got to the place early and so far we learned you don't get the money back if you return it earlier.Christian K.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.EDWIN H.
Very good customer serviceWilson L.
Customer did not leave a comment.oliver C.
Customer did not leave a comment.jeff F.
We have rented from this location a few times. Everyone is always very professional and extremely helpful.Kelly S.
Best customer service and for sure the cleanest equipment by far from all other locations.Billy P.
Customer did not leave a comment.Phil P.
Customer did not leave a comment.Staci N.
Staff was fantastic and helpful and fun!Linsey W.
Staff was friendly and professional. Rental van was like new and very easy to use.Timothy B.
Customer did not leave a comment.BRIAN G.
Very easy and helpful always go thereRAFED R.
Just need one closer to Del Mar California.Howard Z.
Customer did not leave a comment.Trevor B.
When I made the reservation, the representative told me the closest drop off was in a city about 15 miles away. When I arrived at destination, there were about 3 locations within 5 minutes. But unable to get the assigned drop off on the phone, I could not make changes and had to drive about 30 minutes to return the trailer.JoseA A.
Customer did not leave a comment.RICHARD N.
Customer did not leave a comment.Mitra D.
Customer did not leave a comment.Victoria M.
Service was excellent.William R.
Customer did not leave a comment.LISA M.
The employees were great. The process was easy and the equipment was peak. Thank you.CYNTHIA B.
Pete certainly knows the meaning of â€œcustomer serviceâ€, which is a rarity these days! He made my long 6 hour trip when I left his location, feeling positive, with a renewed faith in our society. Everything for the rest of that day went smooth, on schedule, and I even had a few â€œthank youâ€ and â€œhave a nice dayâ€, comments. I'm so happy, and fortunate, to be living in our wonderful imperfect country! Let's all not forget to be pleasant to one another! Treat others as you would want to be treated. So easy to do, so start with a smile!Irene R.
Pete, was extremely helpful and made my move to GA a success. He made sure the Truck and trailer was im great working condition, and made sure i had all the tools to succeed! Thank you Pete and team U-Haul of oceanside.kitt J.
Amazing customer service! Made turning in the equipment super easy! If I could give more than 5 STARS I would! A++++++Maria M.
The best place to rent a truck! Great owners!Thomas M.
Just NO after hour drop off due to gas theft.Ernesto T.
Best U-Hall experience I've ever had. I've rented from U-Hall several times from the Coast Hwy location in Oceanside and this was far superior to that experience and will be my go to location from now on.Zac M.
Our starting spot for our rental was a breeze! The manager in front was professional and eager to please, and the gentleman who hooked the trailer up was friendly, experienced and efficient at his job!Patty C.
Customer did not leave a comment.Nicholas W.
Customer did not leave a comment.MICHELLE S.
I think the only thing would be more trucks. They were recommended by people we purchased a patio table and 6 chairs. We couldn't have been more pleased.Pamela S.
Mission U haul was so easy to work with. Pete's service, attention to detail, & friendliness was superb!JEFFREY M.
Customer did not leave a comment.Dave S.
Customer did not leave a comment.Demetrius S.
Very helpful, efficient, courteous, and polite.Teri B.
Customer did not leave a comment.carl D.
Keep doing what you're doing. The team worked well together and supported one another during the processing and hook-up of the trailer I rented. Everything went exceedingly well!edwin N.
Very friendly and helpful.Karen Y.
Mission Truck Rental once again exceeds my expectations. Very solid business.Charles R.
I love the service and the customer service. Great jobdeborah A.
Customer did not leave a comment.Shirley M.
Customer did not leave a comment.Michele U.
Customer did not leave a comment.Thomas M.
I was not very happy that less than 24 hours prior to picking up my rental I got a text notifying me that my reservation would be ready only to see that it was not at the destination of choice. I called the 1-800 number and spoke to a woman who was very rude and told me that "maybe I should have answered my phone. That it showed that a call was placed and a voice-mail was left, along with a text and email." I told her I didn't show a missed call and I didn't have a voice-mail, I hadn't checked email because I had been packing but I did get the text. She then told me that had to pick up the truck in Vista." I late got a message from a gentleman named Pete who told me that he had my truck coming in as scheduled and informed me I could pick up at the Oceanside Mission Ave location after all. I was so pleased to get this news. I picked this location because of things going on and the proximity to my location. I then find out that the reason why my pick up location was switched was because the Vista location had too many trucks and they wanted to get rid of some. It would have been one thing if I was asked if I minded picking up at a different location, but that wasn't even taken into consideration, and that was the most disappointing thing of all.Toni A.
The pick up and drop off was easy and quick. The employees were friendly. Moving is always stressful, but this location made the rental part stress free. Thank you.Kristine P.
The representative came right out when he saw my truck and trailer. Fast and professionalLawrence E.
Sharon and Pete are awesome! I've used their service several times now and will not rent from anywhere else. They don't just rent the trucks they offer friendly advice and tips to make the move easier. I am very grateful for the advice and will always use them when I need a moving truck. Thanks again you guys!!Ryan B.
Customer did not leave a comment.MARK S.
Staff was extremely friendly and helpful. They couldn't believe the other location would send us off in a truck that was in such poor condition.Shaun A.
Customer did not leave a comment.bill H.
Coffee, donuts, breakfast burritos while we waitâ€¦ just kidding. Everything went smooth. Don't change a thing.Danny G.
None at this time. The staff were awesome!Lerma V.
All went well.ALDRIN T.
Great people and service!MICHELLE S.
Excellent and prompt service. The best I've ever had for a moving truck rental.Angelo T.
Customer did not leave a comment.paul C.
The owner should take the time to go through how to operate the truck and where all the scratches/digs are prior to customer leaving the lot. It should not be up to the customer alone to locate prior damage.Nahed I.
Guys at the uhaul oceanside helped hook up the trailer and do a light check. No issues with the trailer from oceanside to Colorado.Sean R.
Sharon and Pete were awesome, the the service and the equipment (truck) were excellent. Anyone that needs a truck for rent, go see Sharon or Pete at Oceanside, Mission ave.FALEFATU S.
Check the brakes on the truck I rented very squirmyMichael E.
Customer did not leave a comment.NIKOLUS J.
Customer did not leave a comment.coarties R.
Best u haul rental I've ever had!James J.
Customer did not leave a comment.Thomas M.
Keep the good workVinh P.
Customer did not leave a comment.kitt J.
Retain, promote, reward Pete at all and barring no cost. Very personable, professional, and puts the customer first. I don't write reviews, but Pete's exceptional conduct warrants one. Thank you U-Haul of Oceanside.David U.
Customer did not leave a comment.Rene W.
If no overnight drop-off is allowed, and no overnight parking allowed, let customer know where they can safely park vehicle without being ticketed $100. Also prevents towing by cityWally S.
Pickup and loading the Vette went flawlessly. Friendly, professional service. Thanks.Kenton Z.
It was a little hard to find, but the service was great!Dean H.
Customer did not leave a comment.Carlos R.
Customer service is above and beyond expectations. They are good people!!Darrell V.
Customer did not leave a comment.shelby L.
Friendly and efficiently got us the equipment we rented.Joe M.
No suggestions. I was very pleased with the service and product. Thank you!Craig F.
As the location does not allow for them to use water, the front of the trailer was dirty with mud. The inside was clean.David M.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Marylin D.
Super quick. Easy. I got a brand new pick up truck with 600 miles. Nice surprise. Easy to return. The guy that helped me was nice and efficient.cody C.