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CYNDI D
Customer Reviews for Mission Truck Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, everyone who helped us at this location was fantastic.
ASHLEY SYou have the best customer service, I would not change anything.
JAVIER MSharon's the best!
CHRISTOPHER MHad a great experience. Very friendly and courteous staff.
VICTOR LThe folks at this location should be used as a prime example of how to run a business, especially a UHaul business. They go our of their way to ensure you have a great experience, something I don't see at other U Haul locations. They are friendly, courteous, and answer every question. They happily assist with loading vehicles onto auto transports instead of the poor attitudes I see elsewhere. You should be training U Haul employees in customer service using these folks as your best example.
MICHAEL CStaff is great, trucks are well maintained and very clean!
CYNDI DVery easy to schedule. Friendly and helpful staff
THOMAS FFree mints? Free bottled waters? Hot popcorn? I'm in and out in minutes. Drop-offs are even easier and a great attitude goes a long way. I love my local U-Haul!
SAMUEL DGreat customer service. Friendly and would return.
ANALIA RGreat customer service! 👍 Nothing to improve at this time.
DURRELL SNo other location I have used meets or exceeds the superior standards set by this one.
DANIEL AVery friendly people. Great experience and I would highly recommend. 🇺🇸
Ryan MNothing. Nice couple running location. Prefer it over other u-hauls in area. Will return to this location again.
MICHAEL BThe front desk lady(sorry I forgot her name) was extremely helpful and was refreshingly kind and informative. I would go to this location just for the costumer service.
BRANDON NThis location was very good at communicating with me!
Justin HThe only problem was it was hard to find a place to park the truck. It would not fit in the opening left open to the truck yard.
michel dConvenient drop off, pleasant people.
KIMBERLY Mnothing - you are great!
Coral KTrucks are very clean and well maintained!
CYNDI DKnowledgeable on answering my questions as far as truck size needed and drop of location closest to my end location
FRANCISCO IGreat communication and through explanation of what to expect.
JOHN CEasy and convenient to get in and out, friendly staff
DAVID YThe ramp on the U-Haul was stuck if it wasn't for the movers being able to readjust the ramp we would have been in great trouble we did call U-Haul but the ETA to have someone come out to fix it was over an hour and that would have put us greatly behind so for that I wasn't happy because the equipment of the U-Haul truck was not maintained
BARBARA BI didn’t get the chance to rent a truck on this location but the service was excellent, I love the way they treated me.
Juan DGood to go.
THOMAS O100% satisfied with customer service!!
Sandra OThe owner or manager was incredible and beyond helpful. Such a Great experience.
TYLAR BPete was outstanding!! Pete has exceptional customer service skills and overall a great human being!! I can't thank Pete enough on helping me make the transition to Texas. Thank you Pete for the hospitality...
David RCustomer service was fast and effective. I wish all service locations were this stellar.
ZACHARY NThere was nothing to improve – the service was amazing! The rental experience and customer service were outstanding.
ADAM CVery easy check in. Truck was ready with equipment requested in the truck.
FRANKLIN RGreat!
JOHN GOutstanding customer service. He went above and beyond.
MICHAEL SAs always, beautiful service.
RAYMOND AWhile the staff are pleasant enough, they overcharged me for mileage and wanted me to pay for gas which was bright back with the same amount. Their ad is very misleading.
ANA CDrove in dropped off trailer and I was done.
RICK BVery friendly and knowledgeable staff. Thank you
JOSEPH CAlways beautiful customer service.
RAYMOND ANothing comes to mind… The owner was extremely nice and pleasurable. Refreshing is what comes to mind!!
JOSEPH CEverything was perfect! Sharon was absolutely amazing and my experience could not have been better. I will be using this location in the future and would 100% recommend to a friend!
Madison PNice personal. Easy location to pickup trailer.
MICHAEL BAt this have more .trucks van.ect ready to go
LARRY JAwesome Service. I will be coming back here to this location again as the guy I was working with( I cant remember his name but the Jolly fella) was fantastic to work with. Keep it up!
DILLAN CLocation and workers were amazing!! Would highly recommend to all friends and family.
DANIELLA FGreat customer service
ZACHARY PThe passenger side windshield wiper blade arm broke during my trip. Luckily I didn't encounter any rain on my journey, but it could have been quite dangerous to not have working windshield wipers. Other than that, the truck did its job and got me to my destination. The customer service and stuff at this location we're remarkable and so kind! Can't think them enough!
AKALA LThis location is the best location. Pete and Cheryl are great to their customers. The trucks are spotlessly clean.
HOLLY HI don't have any recommendations for improvement. Pete was fantastic to work with. He reached out by text in advance of my rental and was very responsive to every question I asked. Great experience overall.
DANIEL LDropped the trailer and the staff took care of everything
KEITH HThe staff was accommodating and professional.
KEITH HI ordered an equipment dolly but the store didn’t have one. This is very upsetting as I needed to move appliances. Was told they had trouble getting them. This is unacceptable far a rental moving company. I should have been notified prior to picking up U-Haul! I won’t rent with U-Haul again
PAMELA JThe level of service and professionalism is impeccable. I would recommend everyone to this location.
DAVID CYes I would highly recommend this place. The gentleman that help me was very nice and made my drop off and day easy.
Chloe KThe two people at the counter were great . I will definitely return there if I need a u haul.
MARK RI always use this particular location because of the amazingly friendly service and Clean vehicles . Will always recommend this location to anyone.
JOPLIN ON/A
HOMER HU-Haul.com changed the size of our truck the day before pick-up to a truck 6 feet longer, and to a different pick-up location. We called Mission Truck Rental (the pick-up location we had selected) with our concerns because we really did not need or want a 26' truck. They quickly secured a truck of our requested size despite having to go out of their way to do so, and assured is our 20' truck would be ready to go the morning we needed it. Really appreciate Sharon going above and beyond to make sure our request was honored, despite UHaul.com trying to change it on us last-minute. Not impressed with UHaul's practices, but great service at this particular location!
LINDY GThe owner and her assistant couldn’t be more enjoyable to rent from.
SEAN HGreat prices, excellent customer service, smooth and quick service.
VICTORIA FAlways great going to Mission Truck Rentals
ERIK OCustomer service is outstanding. Pete and Sharon are so friendly and easy to deal with. I have rented many places and this location is the nicest I have seen anywhere in the uhaul system . Huge lot made drop off easy, clean bright office and incredible staff. Thank you!
SHARON D