Customer Reviews for Mission Truck Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mission Truck Rental Inc

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Christeon G. on

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Carrie H. on

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This business is so warm and inviting. They are also professional and thorough. I highly recommend!

Timothy T. on

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The whole rental experience was a pleasure! The owners were so friendly and helpful. We would recommend this store to anyone!!

Steven T. on

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Nicest UHaul facility I’ve been to. Sharon was exceptionally personable and helpful.

CHUCK R. on

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Nicholas B. on

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Matthew S. on

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The trailer had a flat tire when I arrived to pick up. They replaced it quickly and we're very helpful

GIL S. on

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Stephanie M. on

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Joe P. on

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Kelly B. on

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Bruce K. on

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Bette P. on

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Doug J. on

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Work out some kind of after hours drop off with the strip mall mgt. Otherwise this is a 10 start operation!

Melinda W. on

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I highly recommend this location to anyone. Easy to locate and plenty of space to maneuver the truck around the parking lot. The owner makes you feel at home and great customer service! Overall, fantastic experience!

Thomas J. on

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Davi P. on

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was hard to find we drove around and around called were given bad directions we finally got there as they were closing at 4 pm the owner and another woman both had fresh frosty bottle of water my helper asked for water and the woman at the desk sharon said go to albertsons grocery store next door a 20 cent bottle of water would not have killed her I prefer the location on coast highway the customer service is great there I am in customer service and that was a very bad experience. a real turn off.

Eugene C. on

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muliufi t. on

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Jason D. on

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I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE! THE EXPERIENCE WAS HORRIBLE AND VERY UNPROFFESSIONAL. I CLEANED THE TRUCK BEFOREHAND AND FILLED THE TANK WITH 75 DOLLARS. I ARRIVED AT THE CLOSEST LOCATION AT 8:00 THIS MORNING, ONE HOUR BEFORE THE END TIME. THE EMPLOYEE SAID I COULD NOT LEAVE THE TRUCK AT THAT LOCATION.BECAUSE THE LOT WAS FULL. I SHOWED HIM THE NEXT NEXT CLOSEST LOCATION ON MY MAPS 0N MY PHONE. HE SAID THAT WAS FINE, THIS LOCATION DID NOT EXIST. I LOOKED ON MY MAPS AGAIN AND FOUND ANOTHER LOCATION, BUT WHEN I ARRIVED THE EMPLOYEE TOLD ME THEY DO NOT EXCEPT ANY TRUCKS THERE EITHER! SO THE EMPLOYEE WROTE DOWN THE ADDRESS ON MY RECEIPT WHICH WAS ALSO WRONG, I ENDED UP DRIVING MORE MILES THIS MORNING TO RETURN THE TRUCK THAN I DROVE ALL DAY YESTERDAY! I DROVE OVER TWO HOURS TO RETURN THE TRUCK! WHICH THE TRUCK LOCATION WAS JUST A SHORT DISTANCE AWAY! THE INCOMPETENCE WAS UNBELIEVABLE!

Rande M. on

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Keep your equipment from Las Vegas in better condition and put fire extinguishers in the trucks. Listen to your customers when they were an unsafe circumstances with children and make arrangements to avoid any loss of life.

david b. on

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Customer service was excellent, and the staff was very helpful and willing to explain the safety and attachment of our tow dolly. A larger sign or banner outside the location would be useful to find it easily.

DUSTIN H. on

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Andrew W. on

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As mentioned before, this business moved locations and the personnel at the South Coast didn't know this, so it was a somewhat large annoyance to have to go further out of my way after a long day of moving. The new location closed at 4:00 and had no drop-box, drop-off instructions, or clear area of where to drop the truck. Fortunately, my last-ditch effort to drop the truck off seems to have gone fine, as I received an email the next morning stating that the return had gone through and I did not receive any further communication about any issues.

David V. on

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Excellent customer service and assistance. 5 minutes and all complete. I think the man's name is Pete and he is really the best.

gary m. on

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Michael B. on

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keanea w. on

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The owners are awesome! I really like the new location. My hall experience was great! Thank you, Keanea Wylie

Cathy D. on

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Great service I would definitely recommend them to everyone I know

Bethany B. on

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Sheila S. on

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We were moving from Vista to Escondido and the truck rental location assigned to us was 20 miles west in Oceanside. We requested pick up in Vista but didn't find out we were in Oceanside until we got to the location where we originally wanted to pick the truck up from. I called U-Haul was on hold for 8 minutes and then I was told I had to drive all the way to Oceanside to pick up the truck which doubled my mileage cost. I was not happy.

Sean H. on

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Lisa T. on

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The owner is friendly, considerate, and I highly recommend them and will use them again myself whenever I have the need.

Steven B. on

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None. Very friendly and fast service. They had everything you could need on hand.

Phillip C. on

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Everything was absolutely perfect! When I returned, they had relocated to an even better location! Fantastic!

darris w. on

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Felipe B. on

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Offer longer hours , rather than closing at 4pm.

patricia d. on

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Kathleen S. on

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Everything was great. Thank you.

jennifer E. on

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Jaime B. on

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This place was horrible! Made me drive over 5 miles to a different location complaining it was too full and then complained about gas. Which I had it filled to the quarter tank. I think it’s ridiculous how unorganized they and. Especially taking the extra 20 dollars out of my account for their mistakes. Never again!

Collen K. on

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James J. on

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MICHAEL W. on

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Laura D. on

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Adam G. on

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Alan G. on

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Best run U Haul franchise in San Diego. The owner and staff always goes out of their way to make sure you are treated well. 5 stars for friendliness, efficiency, and top notch trucks!

Theresa B. on

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Melanie B. on

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LINDA F. on

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Great service and friendly staff!!

Annette S. on

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I would rent from Sharon again. First class service and an awesome vehicle. Special thanks to Pete for making my check out a breeze!

Berj K. on

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Matthew H. on

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alex g. on

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I have no complaint,service was fast and friendly.

Nathan G. on

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Miles R. on

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Kristine c. on

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jim s. on

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Loved Pete! Great problem solving for me.

Larry S. on

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I was told to drop uhaul at this location, i even offered to drop it off a day early but was told no this is closest location which it was not when i got there to drop it of they told me they were full and not going to accept it and to go to another location a mile away which was really 4 miles away and further out of my way and which was closed. then some rude broad called and asked when i was returning the truck i had to explain it was returned to the closed location, in addition they charged for gas because they made me drive to another location. In future i will look for other companies to rent from

Henry T. on

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Quick and easy service! Was in and out of the door within five minutes!

Bruce F. on

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Guy H. on

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Augusto G. on

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No problems on road, truck performed very well, Personel was very curteous, a pleasure to have done business with you’all. THANKS

William L. on

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Joan D. on

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Gary A. on

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Great Service!

Chris M. on

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Always a great experience at this location. Thanks Pete!

Tony J. on

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Excellent customer service! Will be loyal to this location moving forward. A fan!

John L. on

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This was the third location we had to visit to drop the truck. At the second location, 802 Coast Hwy, Oceanside, the office attendant was rude, unhelpful and displayed a hostile attitude when asked to check the third location before we drove over there. Her name was Elena.

Robert S. on

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Personnel at this location were very helpful and courteous. Thank you for great customer service.

eric r. on

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Chris M. on

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This is the second time I've rented here soley based on my first experience which was awesome!

Mitchell C. on

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The morning I was ready to leave California in my RV, my tow vehicle was totaled while parked on the street. I was already overloaded in the RV so I had stuffed the rest of my belongings (tools, etc) into the car. I rented a van from Mission Truck Rental to put these items into while I spent a fortune at the local campgrounds, sorting, tossing and donating stuff. After spending close to $800 on the van, I decided to rent a trailer from them. I had to load the trailer from the van, then come back in the RV to hook up the trailer. Although the gal I was dealing with had no problem letting me borrow an old, rusty padlock to use for 2 hours then drop in the box, the manager got all bent out of shape and almost refused to let it go. Once done with the trailer, (I’m at around $900 now) I returned it after hours with my RV. I still had to transfer some items from the trailer and pack carefully them for traveling across country. While doing so, I received a text from the owner, knowing I was a paying customer, saying if I don’t vacate the area immediately he would call security. Minutes later I received another text from his security service threatening to tow me if I didn’t leave at once! How this place remains open is beyond me. If I was Uhaul, I certainly would not want my name on anything coming out of that yard.

debi sue s. on

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Customer service was A+! Very personable and very accommodating!

Derek V. on

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Jared V. on

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Brad H. on

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No improvement needed!

boris n. on

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phil a. on

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Excellent services

Joanne M. on

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John R. on

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Best location of many I have used!!!

Don P. on

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None better!

Christopher M. on

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Vanessa L. on

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Brian W. on

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Great customer service, all around quality experience and equipment!

jim b. on

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Sharon and Pete were a pleasure to do business with. I will use them again.

Jeff P. on

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Pete was extremely helpful in this instance considering it was the second time I had used this location. Both times I was very happy with the service!!! Thank you!

Gregory S. on

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Awesome .

Aracely M. on

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Thanks

Mario D. on

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Thank you for being so accommodating when we had to unexpectedly extend the length of our rental! You guys are the best!

James J. on

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Staff was friendly, knowledgeable, helpfull and fast. I could not ask for more, THANK YOU!

Bill H. on

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A flawless experience!

domingo u. on

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Honestly nothing went wrong here, it was my first time using Uhaul services and first time towing a trailer. Everything was so smooth, the employees gave me a quick class on everything I needed to know and made my towing experience easier. I would definitely recommend this location and would use it again!

ALPHONZO R. on

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Charles L. on

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Olivia B. on

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Awesome, thank you all for being so nice and welcoming. I plan to rent out regular uhauls from your facility from here on out!

Willis F. on

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The door broke on our trailer on the second day of our tour. Would only open about halfway. The owners of the uhaul located on Mission Ave in Oceanside CA were extremely helpful in remedying the issue upon our return.

kelvin m. on

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Brian A. on

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Tracy G. on

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Super friendly and helpful. Process was fast and easy!