Very helpful and friendly! Great experience!
STEVEN M.
Customer Reviews for Mission Truck Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think your customer service is excellent as is!
JOHN K.Great
MATT H.Great experience. Rented 20 foot truck that was clean. Everything worked properly. All staff were friendly and helpful.
JOHN C.very efficient
NAHED I.You guys are top notch .
LOLITA S.These are the best people in this business. Fast, friendly & convenient just like the sign in their office states.
SHARON D.Customer service was the best! Very efficient and friendly to work with. I highly recommend this U haul location!!
ROBERT M.Nothing everything great thanks Sharon
CLAUDIA R.I have rented from this location 3 different times. Each time was a great experience. They are friendly and professional. I highly recommend them.
GARNER A.Perfect! Above and beyond!
SUZETTE K.Great company! Friendly staff. Very smooth transaction. Highly recommend.
Thomas F.Mission Truck Rental is the Best. Friendly, fast and very customer oriented. Always a pleasure doing business here!
JOHN H.Friendly staff. Very helpful. Will recommend this location to all!
ZACKERY T.Nothing. Just keep doing what your doing.
TIMOTHY S.Nothing. Great customer service. Very helpful
CHRISTOPHER W.Best group of people there
JEFFERY H.Everything went well. There are no recommended improvements
CZERSALE H.very friendly and helpful staff
DEIRDRE K.The gentleman attending the reservations was very efficient. He got my truck checked in quickly they had it ready and was very kind. Overall great experience.
BETSY V.Increase the pay of everyone at this location to make sure none of them are tempted to leave. This is my second time there and it was a pure pleasure working with the professionals employed there.
EDWARD R.Fast and friendly service
KATHLEEN C.Make sure you don't go anywhere else.
GABRIEL G.Great service will be back again thank you
JOHN D.The owner/manager of this location was extremely personable and kind. Completely answered all my questions and confirmed the appointment prior to pick up date. Thank you very much! Ps. The gentleman that explained the processes for using the truck and lift gates was very knowledgeable and gave great customer service. The truck was very clean and ready at exactly my time of pickup!
LISA V.My experience was great. With their trusted recommendations I was able to safe some money on my money. Thank You
RAQUEL B.Everything was great!
JOSEPH D.Great responsive friendly owners.
JEFFRY G.Great customer Service, very helpful. I've used these guys twice and I'll go back again. Awesome!!!!....
BUELL J.Refreshing to be able to rent from people who are so engaging and positive
ROBERT S.Pete made suggestions to me that ended up saving me a lot of work. He suggested the right truck for the job and everything worked out perfect.
MARK V.I'm always treated well there...Sharon and Pete are great to work with. I appreciate their friendly customer service, the cleanliness of the office and their PatriotismðŸ‘🼠No improvements necessary, I'm a very satisfied customer!
VIRGINIA A.Everything was great thanks to Pete we had a good truck transfer thank you
Donald D.Quick and easy with friendly staff. Win!
Joseph B.Customer service was outstanding
PAUL H.Always friendly with excellent service
SHAWNA R.I met the owner and she was fantastic. I think her name was Sharon. Place was very clean and all employees I met were very professional. I have been to about 5 different Uhaul locations around San Diego and this one was by far the best.
JOSEPH L.Great customer service and experience! Thank you!!
Chanelle S.Outstanding customer service.
LEO R.Very professional and courteous. Everything went perfectly.
Donald B.The people were great and very nice and helpful
LAURA T.Great experience with the owner of location. She confirmed that I did not need to drive 30 miles to drop off truck!!!
Mari Jo H.Nothing everything was perfect
MANUEL H.The staff at this location was so helpful. Sharon and Pete went above and beyond my highest expectations. Excellent customer service.
J E.Great service and friendly
DAMON S.Very friendly assistant and was very helpful answering my questions regarding the 6 X 12 trailer I rented for my trip from Escondido CA to Phoenix AZ. I would definitely go back to that store again!
GARY B.Susan and Bill ...are the best in the business.....go there if you need to rent any type of vehicle...you will be please with the results...affordable, safe, and clean.
ALAN G.Can't think of any.
DIANNE M.WAS PLEASENT EXPERIENCE.
ZAHRA M.Very efficient and responsive
MARIO C.Some of the workers inside the building were not wearing masks and it made us very uncomfortable. Enforcement of face coverings is vital to customer safety
CASEY R.Very nice location the employees are very understanding I had issues with my house was not ready I spoke with Billy Peterson he is unbelievable he solved my issue I recommend this location for every one
ROYF S.Thanks,
DAVID L.The location pickup was a good experience, my only issue would be that I rented a truck and auto transport and I had to pick up the truck and 1 location and then drive to a separate location for the car transport. Happy that they were available to rent but an inconvenience to have the customer drive to separate locations.
Rose H.Sharon was awesome! Awesome customer service and very friendly! She answered all my questions that I had. Would definitely recommend her location to anyone wanting to use U-Haul in North County!
Tammy L.I walked up and rented a van on 12/30/20. I was in and out in about 5 minutes. I got the van at 2:41 pm. The woman did the paperwork very nicely and handed me the contract and said for me to have the van back by 3pm. At NO time did she say I could not drop it off AFTER noon on the 31st. I did not see any notice about them closing early on the 31st. As I said, I walked in through the back door and was in/out in about 10 minutes. So the next day I pull up at 2:30pm and the place is closed. I called and left a message telling them I was leaving the van since I didn't know what else to do with it. At about 3:15 "Pete" called my house and left a message that I couldn't leave the van. My daughter forwarded the message and the number, so I called "Pete". What happened next was beyond belief. "Pete" started immediately cussing me out about how stupid I was that I couldn't follow directions. He actually asked me, "Do I have to wipe you ass for you, too?" Then he hung up on me. Did not allow me to explain that I was just a few miles away and could get the van or drop off the key...whatever was needed. Next the owner called me and chewed me out for messing up their holiday. (This was Dec 31st; the holiday is Jan 1st!). She too was beyond rude, a major jerk, and then she hung up on me! Never told me how to fix this. Just told me I was going to be fined for dropping it off "after hours". Then they fined me for this. I have a contract that clearly states that the van needed to be returned by 12/31/20 at 2:45 pm. Nowhere does it say I should keep the van for the next two days. I would avoid these jerks at all costs!
ROBERT E.Free coffee. 😎
JEFFREY C.