Customer Reviews for Mission Truck Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mission Truck Rental Inc

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Thomas C.
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Customer service was spectacular. They went above and beyond to help us get what we needed. Extremely helpful and knowledgeable.

RYAN B.
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Best customer service and will definitely be going back for any truck rental in the future. Thanks for the service

CATHERINE B.
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Customer did not leave a comment.

Luis C.
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Customer did not leave a comment.

MURRAY B.
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Great service- Fast and friendly!

Jesus T.
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In our opinion, they can't do anything better at this location! We love to work with Pete and Sharon...They are super helpful and always seem to have the customer's best interest in mind, EVERY TIME! We use this location often and never have any issues...Thank you! San Juan Creek Cabinets

GILBERT G.
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The people who run mission truck rental go out of there way when it comes to customer service. It was a real pleasure to do business with there company.

ENRIQUE R.
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Always GREAT service and the truck was without question the cleanest Uhaul I've ever rented. Amazing place with awesome people!

RHYS J.
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Customer did not leave a comment.

nelvyc S.
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Customer did not leave a comment.

Lori G.
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Nothing needed100% satisfied!! Great friendly staff perfect! Great location and never a long wait

JOHN J.
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Customer did not leave a comment.

Logan T.
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This location & staff were very professional, helpful, and friendly! HOWEVER, we had to make multiple trips because Uhaul didn't have any 20+ ft truck available like we reserved online. Also went back Sunday at 12 to grab a dolly for our fridge and they were closed! Drove to 2 other locations and they were also either 1) closed or 2) out of appliance dollys.

Nate N.
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Customer did not leave a comment.

ABDULWAHAP M.
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Customer did not leave a comment.

JOHN M.
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Staff was professional and efficient. Very good to work with

ALAN G.
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Sharon and her team are pros and have the best U Haul franchise in North County San Diego!!

KARL M.
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Customer did not leave a comment.

THOMAS H.
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Keep up the Great Work!

Anthony M.
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Nothing Location is great, office super clean, good vibes. Employees were awesome and extremely helpful. Thank you!

CLARA T.
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I loved working with this Uhaul location. I wish all locations were this welcoming and helpful throughout the stressful moving process.

Karen S.
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Service at the pick-up location was great. Truck clean, ready to go, and very helpful! This is input for U-Haul central reservations, NOT this location: When I called to reconfirm my 15' truck (after I checked in on the app), a woman told me that only 10' trucks were available. You can imagine my frustration. Since I didn't accept that response, I called back 20 minutes later and got to someone in the traffic department who thankfully reconfirmed my 15' truck. It really doesn't help that people at central resos provide incorrect info - especially when a move date is not arbitrary. Perhaps better training to save customers from heart attacks?

LISA L.
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Customer did not leave a comment.

SALVADOR L.
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Great Service !

Larry V.
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ARELI C.
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ROY R.
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Staff was friendly and helpful

ROBERT MC COUN J.
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We think this is the best U-Haul location in all of San Diego County! The people are respectful, friendly and super competent and the equipment has not failed us!

ROBERT L.
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Very good staff, service and professionalism.

Danielle B.
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Customer did not leave a comment.

ANITA W.
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It was actually reserved at another location more than an hour away. The person in Oceanside, Pete, went above and beyond to deliver the trailer in time for our move.

Ken K.
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Best location I have worked with.

RICHARD Y.
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I requested and prepaid for a furniture dolly and one wasn't available. Credit of the funds prepaid was made so no financial issue. Just no equipment desired. All other recommendations made were spot on and U-Haul came through.

FREDRICK S.
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The best costumer service

LYLE B.
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Not a thing. I have found the place I will always rent from.

RYAN W.
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Best Uhaul I've ever been to, and recommend them to all.

Patrick F.
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Customer did not leave a comment.

sueellen M.
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Overall very satisfied with my experience. Great, friendly staff with the customer's satisfaction number 1! I have rented several times from them and have always enjoyed my experience.

RUSSELL S.
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Customer did not leave a comment.

Salvador L.
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Great Service !!

JENNIFER L.
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Customer did not leave a comment.

WAYNE L.
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Customer did not leave a comment.

Stephen S.
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U-Haul personnel were very friendly. They complemented me on how clean the storage area was.

ALAN G.
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Sharon and her team at Uhaul Oceanside Mission Ave are the best in the business....I always go to them when I have a pick up or delivery need....always 5 star service!

ALEXA S.
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When I asked about returning to another location, it would have been nice to be told that the price almost tripled.

Bonnie K.
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Customer did not leave a comment.

JUAN T.
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Great on time customer service

Jonathan P.
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Customer did not leave a comment.

DAVID C.
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The staff (I believe husband & wife) are very friendly, attentive, and overall just awesome.

Keith T.
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Less hassle regarding a pulling vehicle I have a Chevy suburban and renting a 9 ft trailer I had to jump through hoops to prove it could pull that trailer the it has a 10000 lbs hitch rating????

Constance C.
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A wonderful experience at Oceanside U-Haul! Moving is stressful enough, but when you have good people with excellent skills and accommodation to your needs, the movie isn't so bad! If you need a U-Haul truck, this is the place to go! Thank you, thank you, thank you Pete!

JOSEPH R.
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Staff was unprofessional- they did not wear protective masks. No hand sanitizer available, truck was very smelly and had old tissue laying around. Very rude. I will never go back there.

Anirudh R.
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Customer did not leave a comment.

JOSHUA V.
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This was a great experience, the best I have ever experienced with Uhaul. This location is doing it right.

Cory H.
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Fast and friendly. They noticed I was standing in line once I returned the truck and informed me that if I turned my keys in that I could go which saved me lots of time. Great job!

DEBORAH ELAINE E.
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The people that run this location are absolutely amazing! So helpful and kind. I would recommend this location to everyone.

Zachary J.
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Customer did not leave a comment.

Billy C.
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The only thing is the trailer would hae been able to return to different location or dY to return by end of day rather by certain hour.

Sirwan M.
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Customer did not leave a comment.

ABDULWAHAP M.
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Customer did not leave a comment.

Lawrence L.
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The staff was exceptionally friendly and helpful. I will definitely come back.

Alfred L.
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None I could see. My cashier took my online reservation printed my contract. My van was ready and waiting.5 stars!

CARLOS S.
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The location was great PETE was awesome he took care of me like i was the most important person in the world. After dealing with problems with my original reservation and changing my pickup location without notification. PETE went out of his way to make everything right. UHAUL needs to improve there overall operations and their web page it's not the friendliest page to use and the information on there is not accurate at all.

GIANNI R.
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Customer did not leave a comment.

Gerardo G.
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Jim P.
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I traveled 24,000 miles with no problems !!

Susan Z.
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Jeffrey D.
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FREE Chocolate Chip Cookies : ) LOL

mark L.
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Was great working with them. Very easy and accommodating

Jeanete B.
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Customer did not leave a comment.

Freddy J.
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Sanjay M.
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Very easy drop off process and nice employees.

william G.
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Customer did not leave a comment.

Josh B.
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JULIO P.
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Drop off was extremely easy. The rep took care of business and wasted no time. I was in and out in less than five minutes.

KARIN ELAINE M.
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Customer did not leave a comment.

Ilan M.
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ANA P.
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Joel E.
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These guys were even better than the pick up location . Overall the whole U-Haul team members best there is. Appreciate all the help Joel

Joel M.
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Great service!

Rosanne M.
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Customer did not leave a comment.

Robert T.
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TIMOTHY G.
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I like the service location, and the clean vehicles.

Joseph S.
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After a HORRIBLE experience with a different U-Haul location where they booked one truck to two people Joe from “U-Haul corporate” was rude, unprofessional, literally yelling at me as if it was my fault that the system they have in place for booking online had “failed” I needed a truck now and I was standing in front of the one “I had rented although it was rented to someone else” after many phone calls going back and forth he finally found me a truck at this location I asked him what he would do for my inconvenience and he said “nothing. I found you a truck” talk about best customer service for a guy who's “the boss” he then says “you better not give them attitude at the location I'm sending you too” He was referring to the attitude I was giving him because he was being extremely rude and disrespectful and I treat people like they treat me. So we go to this location and EVERYONE is nice, respectful, they all have great customer service and you can tell are overall great people. We live in a world where people have forgotten to be nice. I understand it's the end of the month and everyone is moving but that still doesn't give you the right to be a complete jerk to people when it neither mine or the other customers fault! When I asked to speak to joes supervisor or manager he told me there was no one above him. Apparently he's the god of U-Haul. I hope that no one ever has to deal with that guy! He's completely rude and obviously hates hit job. Avoid any other location and go to this location out of all the U-Haul locations I've ever been to they are the nicest of all! They will take care of you! The last thing you need is the moving truck company to be a pain when moving is already a pain! Happy moving everyone!!

BRENDA A.
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Customer did not leave a comment.

Kevin M.
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Great experience, great service, staff was awesome and helpful

GREGORY U.
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Customer did not leave a comment.

Martin S.
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The truck was defective. Almost impossible to fill the gas tank. The gas pump at the station would click off within a second or two of starting to pump gas. Could only pump about 10 cents of gas at a time. I tried 7 different pumps at 5 different gas stations. Something wrong with the truck.

Phill C.
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The truck was fine, no issues with the truck, but the trailer, on the other hand, did not have tires with sufficient tread to make the +1,000 mile journey I rented the equipment for. The tires on the driver side of the trailer were worn down to the wear beads, and the passenger side tires had visible dry-rot & cracking with little more tread than the driver side. These are things I feel should be caught and corrected by the U-haul staff prior to loaning out the equipment to the next customer. These issues with the trailer were not noticed by me until I was loading the trailer later that afternoon and making my final inspection to get on the road early in the morning. The tires appeared to be good as viewed from the side, but once the fender was dropped for vehicle loading and the tires could be viewed more clearly, it was very apparent they were worn and in need of replacement. This prompted me to take a closer look at the passenger side tires, which revealed the dry-rot/cracking. On Wed 19Aug I picked up and loaded the trailer, noticed the issues, and called 1-800-GO-UHAUL only to be put on hold for 20+ minutes with a recording (repeating every 30 seconds) about "if you need immediate assistance go to uhaul.com/help to submit a ticket for a more rapid response." I found this extremely frustrating, so while on hold I submitted a roadside assistance ticket for the tires. I was still on hold upon completing the online roadside assistance request so I hung up. I received a text from U-haul about 30 minutes later. This was infuriating, I couldn't reach someone on the phone but I could get action through the internet...I guess I was lucky to be in an area where I had data service and a smartphone with the ability to submit a trouble ticket online. I find it ridiculous I couldn't reach help via phone but I could get help via internet/website. The text stated some "I can send someone for the 1 tire and have the provider check the others to see if they are still good." I then received a phone call from U-haul about an hour later stating a technician will be out at 0630 the next morning to replace all 4 tires. I told the telephone operator I will be outside by the truck/trailer waiting for the technician by 0600. The next morning at 0655 nobody had arrived. No phone call, no text, no email. I sent a text out to the U-haul assistance number stating no one has arrived to fix the trailer tires, and I was looking for an update. I then proceeded to call 1-800-GO-Uhaul again only to be put on hold with that super repetitive recording for approx 10 minutes before receiving a phone call from a U-haul representative. She (Leslie) was very nice, and was able to get in touch with the technician that was supposed to be there to fix the tires. Leslie put him on a 3-way call with me, U-haul Rep (Leslie), and tire service provider. According to the service provider he tried to call and text me the night before and that morning but he said he couldn't get in touch with anybody. I found that to be false since I had no missed calls or texts from anybody in the 11hrs since I put in the trouble call. The technician proceeded to tell me he was 60 miles away and would need to drive to me (1hr), remove the wheels/tires (30 minutes), take the wheels/tires back to his shop 60miles away (1hr), replace the tires (45minutes), drive back to me 60 miles (1hr), and install the wheels/tires back on the trailer (30 minutes), then I could get on the road (approx 4hrs 45min later). Not only could U-haul not contract a tire repair closer than 60 miles even though there are 13 tire centers within 15-20 minutes of my location to include Wal-Mart tire center, Big-O-Tires, Les Schwab, Discount Tires, and more, but then the service provider suggests to help save me some time I just drive the equipment with tires in poor condition 60 miles to his shop for the replacement, already wasting an hour of my valuable travel time with seemingly no other options to get this repaired in a timely manner and my extremely displeased state of mind. I drove the 1hr 15minutes to the service provider. Once there, I was greeted promptly and directed where to park the truck/trailer for repairs. Once parked the service provider informed me he did not have the tires to replace the ones on my unit but they could cannibalize 4 "better" tires from another trailer to get me on the road faster. After inspection of the tires/wheels to be cannibalized from the other trailer, those tires had approx 50-60% tread life remaining. I agreed to the tire/wheel swap and 30 minutes later I was on the road. It is infuriating I had to drive 1hr & 15 minutes to get a repair done that should have been done prior to the equipment being rented to me. It is also disturbing to think that Uhaul and Uhaul locations do not more carefully inspect equipment prior to sending it out on the road. I am not your average Uhaul customer. I have an extensive background in mechanics, cars, trucks, and towing. An average person that would have rented this same equipment probably would have never looked at the equipment as closely or had the knowledge to diagnose those tires were not suitable for a +1,000 mile trip and had a high potential for a tire blow-out while on the highway. The liability of the these events and potential events I helped prevent is unimaginable from any business in my opinion, the potential for a major accident on the highway due to one or more of these tires failing on the freeway was very high. At this point, I feel a discussion about compensation should be had for my time that was wasted, my safety that was taken for granted, and the potential accident that was prevented only by my knowledge of vehicles, and not your professionals.

Ryan S.
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Customer did not leave a comment.

STEVEN H.
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charles K.
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TOM C.
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Customer did not leave a comment.

griselda G.
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Elizabeth B.
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Customer did not leave a comment.

JUAN N.
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truck assigned to me had sticky substance on the cupholders which got some of my personal belongings to become sticky. other than that, the service was excellent.

Justin K.
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Customer did not leave a comment.

Mark E.
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Customer did not leave a comment.

ADAM K.
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Customer did not leave a comment.

Dana R.
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Robin was amazing!!

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