the owner was present when I showed up and was very friendly and has a good sense of humor. I really like this team
James W
Customer Reviews for Mission Truck Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff was very nice, fast and helpful.
Danean FBoth locations, the truck pick up and the car dolly pickup. Where very friendly and helpful. They had our rentals, ready to go and answered all of my questions. Very pleased with both locations. Drop off was easy, thanks to help from the mission California location helping me. The Burnsville location for drop off was smooth and the staff was very friendly. I would recommend all three to anyone looking for rentals. The ACE location I picked up the truck, especially for their help getting me going.
Emil PEasy Friendly
Kevin SThe staff at the Mission Truck Rental was very knowledgeable, efficient, and extremely helpful when I had to adjust my rental plans. I would highly recommend this location.
IRVEN KMade the move for the military easy.
Ian KI was told that the truck I ordered was the largest truck but that was not true. I was told to pick up the truck in Carlsbad but that was not true. The location changed 3 times, in fact. I ordered furniture dollies but they were not available. If it weren’t for the nice people at the truck pickup, NOTHING would have gone right.
Cheri BMiscommunication amongst employees on drop off /return locations. One said to return in designated other said to in front of store. Second employee was rude
Vanessa ZVery friendly staff
KARINA CThe front desk lady was super friendly, so was the gentleman we dropped the truck back off too And the wall of shame was funny as hell
ryan mQuick, easy process nice vehicle and facility with friendly staff!
Mark JPlease take a moment to explain how to remove the trailer feature. I never remember and it does not drive correctly with the trailer feature on.
Nahed IFantastic overall!
Jill PStaff was friendly, efficient and professional.
Sandi AThe best service
PRIMITIVO JThis team never disappoints...I rent often, and Pete and team are always so accommodating!!
Cyndi DStay as the down home country service that you’re providing to the community. I am a repeat user of this dealership. There just simply is no better. *****
gary gThe workers come off as rude you don't get treated like a valued customer but more like don't do anything wrong or your picture will end up on their wall of shame with prior renters that defaulted on the contract. The guy took a picture of me without even asking just snapped a picture with his private camera which is so unprofessional at least advise the customer beforehand. The equipment I rented was all banged up with dents in all places next time I think I'll just stick to my other Uhaul location because service here needs improvement. Oh yeah and most of the workers are ex druggies that don't know anything about customer service this Uhaul store really makes me uncomfortable corporate needs to come over and take a look for themselves.
MANNY VVery well cleaned vehicle, the website said $35 but I was charged $100 I’m not sure why. I only used it for 1 day and drove no further than 15-20 miles.
Adam OPatriotic business owner that had everything I needed in stock. Highly recommended. Semper Fidelis!
Juan RGreat customer service! Thanks so much!!
Linda BNo need to improve. Very nice & friendly. I only needed a truck real quick to move a couch set.
Yolanda LThis the best UHaul operation! Great staff, clean and up to date vehicles. Easy access and return.
Paul LThe staff was SO helpful and went above and beyond at every step of the process which was so appreciated! I would highly recommend this location!
STEPHANIE YXlnt location and s service
KEVIN AStaff was very pleasant and helpful!
Michael SThank you Peter in the Mission avenue, Oceanside, CA location for excellent customer service!
NATALIA BStaff were outstanding very professional and attentive. Truck was provided exceptionally clean and in strong mechanical condition. I will be recommending this U-Haul location to family and friends. To the owner, attitude of gratitude for who you are and the outstanding service you provide.
John IEvery thing was done in a very professional manner.
KEITH HGreat Customer Service Improvement? Hmmmmmmm , Coffee & Donuts ---lol L Semper Fidelis 70-81 USMC 01-04 CaArNG
LEO Csame as above. very friendly
stephen sHe was very nice and was empathetic when I told him that I left it 1/2 full after being given an empty truck. He said the system said it was given to me 3/4 full. I showed him my photo of the U-Haul employee taking a gas can to the truck and he said not to worry about it.
Amanda BThis U-haul business on Mission Avenue is incredible in their customer service. They are always making things easy. They are thoughtful and professional. I was impressed from the first time I used them last year, which is why I am a repeat customer. Today the gentleman who helped me and the young lady who always helps me when I go there were very accommodating and pleasant. Very grateful!
VICTORIA Mexelente service and atencion, thank you,
LORENZO SJust thank you
LOUIS Cgreat team at the Oceanside store, met me in the yard, helped me hook up and do safety check. couldn't be happier.
MICHAEL LExcellent and friendly communication from the first contact all the way through. Equipment was clean and ready to go. Very happy customer!
Tim DNothing
LOUIS CGreat service every time.
Tyler JExcellent Customer service.
HABIB KGreat staff. Very friendly and helpful. No upsale pressure.k
STEVEN CThe staff was super friendly. Very helpful.
RYAN KI thought this service was amazing. Everything went just as planned and it was super easy.
Michael OGreat customer service and very accommodating. Made first time experience very pleasant! Thank you !!
MARTIN HPete was a life-saver! He was able to accommodate me and helped me with everything I needed. Very considerate and kind. 10/10!
FORTUNE MOutstanding and very helpful people at this location!
JOHN SThe employees at this location are friendly and provide great service. My 1st choice when I need to rent equipment.
HERBERT RSo nice so friendly happy to recommend to anyone
PAMELA SGreat staff and very helpful over and above
RAYMOND S