The agent was very good and helpful
DANIEL W
Customer Reviews for Mitchell Carquest Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't be a miserable human being
JEFFREY JThe staff were friendly and very accommodating when I had to change the reservation for with going from a small truck to a cargo van. Then the day I was picking up the Van, I had to change the time due to a funeral that morning.
CANDICE CNothing to improve. Staff was very good - informative & friendly. The equipment was in good shape and ran fine.
RICHARD HExcellent customer service helping me in everything i most need all questions answered 👏 👌 lovely people definitely will come back and recommend 👍
Yareisie BThanks!! They were very helpful
CHARLES AMitchell Carquest was also excellent. We have always had a great experience here as we have worked with them in the past. Mitchell Carquest always works out a small discrepancy that gets mixed up in our travels due to the rural areas we travel to and from. Thank you Mitchell Carquest! And thank you U-Haul! A move made easier!
ROBERT SThey were excellent. I stopped here to buy automotive paint a while ago and the person working was so helpful that I chose this location for my U-Haul rentals. Would highly recommend.
JOSEPH WCan't think of anything to improve. Equipment was fine and the staff was great.
RICHARD HGood service, they grabbed the truck and pulled it out front for me and had me on my way in minutes.
RANDY CGuy was very rude. Gave my rental away bc I didn't get there till almost 2 bc I live an hour away.
HEATHER MWe were 100 miles into our 1200 mile move from New York to Florida when our truck decided it didn't enjoy pulling the Uhaul trailer we had rented, (6X12). After 2 stops at Ford Dealerships, we decided it would be best to find a Uhaul place and look for something driveable. We were fortunate when we pulled into the Uhaul dealership in Mansfield, PA. The attendant, Doug, was very helpful to us. He got us in touch with someone who could give us credit for the Uhaul we had originally rented and got us into a 10 Ft Driveable truck. It saved us and we are extremely grateful.
Joe ZNothingto improve here. This location was very knowledgeable and extremly patient when accommodating for our needs.
Joseph CThe gentleman checking me in was very quick and thorough and got me on my way in just a few moments, after checking out the vehicle in the trailer. He was very professional.
James MThe engine light was on and they was less then a quarter tank of gas.
Sarah BWas ready to go, quick and friendly.
Charles HIt went very smooth. I am happy. Will recommend to others.
Tim SThe mileage was 7000 miles higher than the app indicated and the app failed to update the pic of the odometer. This was a self serve pickup and the we called but they were not able to adjust the mileage on the phone but did not it in the file
Belinda HN/A
Greg BTrailer smelled like garbage.
Matthew CNothing, great service, very friendly and knowledgeable.
George MNothing....excellent service.
Albert TNothing...Excellent Service!!
Albert TEasy return with Great service😊
richard hI was charged for gas when I returned it with more than was in it. car quest is a bunch of crooks. never getting any thing from them again. it had 169 miles to empty when I received it and had 235 miles to empty when I returned it. I took pictures so what are you going to do about it.
donald mvery good. excellent service, as always
Stephen Agreat service; friendly
Stephen AThe guy who helped me hook up the trailer was a complete asshole. He made nasty comments to my wife and I. I will never go to this location again.
Whisper KStaff was friendly and very helpful!
Cristin EWe reserved this unit and when arrived they hadn’t processed it from the last rental. It took longer, it had the hand truck in it which took away from our space to move things and sticky floor in the back.
Brian IEasy, simple, pleasant, and quick
DUSTIN PNothing. Great experience. Excellent customer service.
Martin GThey added insurance without my permission! I have USAA I AM FULLY COVERED!! this was a change to what I reserved online! I rejected all upsells!!! Ripping off a vet should be criminal!
KEN REverything was just fine.picked the truck up early and it was ready. Dropped it off a couple days early and it was no problem. Clerk at both locations thanked me for using haul!
Steven FLet people speak directly to the businesses not uhaul corporate.
David NThe most helpful and friendly ever.
robert rTry to resolve issues.
Kristie BThe app did not show that they did not have an appliance dolly. I had to go to another location to get the dolly. Had I known this I would have rented at the Troy U-Haul location.
William CTerrible time management and piss poor customer service
david jContinue great customer service.
Shaun J