Customer Reviews for Mitchell Rd Fish & Shrimp
(U-Haul Neighborhood Dealer)

248 reviews

9651 Lake Olive Rd   Lumberton, TX 77657

(409) 755-7401

Location Hours

  • Mon-Sun: 9:30 am - 6 pm

Services at this Location:

Contact Us

(409) 755-7401

9651 Lake Olive Rd
Lumberton, TX 77657

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people !!! Great services !!! That's when we will return and I need to rent a U-Haul

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
3.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Kelley D. 
Rating:
5.0

Friendly owners and quick service.

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

This location is way better than a neighborhood center, quicker and more efficient.

chris P. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Nickie W. 
Rating:
5.0

Always helpful

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

Bailey J. 
Rating:
5.0

Customer did not leave a comment.

lanny V. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Was not explained about dents in truck, truck did not have slide our, of course should of checked before so had to buy some to put furniture in truck which cost $130. Extra. Would not recommend this place at all.

Melissa R. 
Rating:
4.0

Customer did not leave a comment.

trudy B. 
Rating:
5.0

Very Friendly service at this location, will go back if I need a Uhaul in the future.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

TRENT P. 
Rating:
5.0

Customer did not leave a comment.

Billy D. 
Rating:
5.0

Customer did not leave a comment.

RAGAN T. 
Rating:
5.0

Even though she didn't show any enthusiasm, she did a great job taking care of all my reservations issues that the Beaumont TX, Lawrence drive UHaul screwed up. I even pointed to the vehicle that was going to be on the transporter and gave him all the accurate vehicle info and come to find out that my truck was to heavy and long to fit. Even though beaumont caused me to miss 3 days of work at my new job, I Believe that Lumberton tx actions to help me with that issue kept me from loosing more then 3 days of work. I was even refunded for the transporter before i made it to my destination. P.S. that ghost pepper smoked slim jim was the best i ever had!

Angelo J. 
Rating:
2.0

We cleaned the truck out and even sprayed it off at the car wash. Not sure Why they charged $30.00 to clean it. Which overdrafted my account! I was unaware of any charge for dropping it off after hours. I was expecting a charge of less than $5.00 and was hit with a $58.00 charge. A courtesy call would have been nice!

KAREN PERINO R. 
Rating:
5.0

Customer did not leave a comment.

ERIK P. 
Rating:
5.0

Renee was the kindest person I have ever experienced renting any equipment. She really went the extra mile to help me out! Maybe she should be the trainer for all the existing and new employees. She was so knowledgeable on what I should've been told at renting time!

MYRA H. 
Rating:
5.0

Very good experience and helpful in returning rental

VICENTE E. 
Rating:
5.0

wow what a beautiful place nothing needs to be changed

Darrell M. 
Rating:
5.0

Keep up the great work and kindness.

Ramiro C. 
Rating:
1.0

Customer did not leave a comment.

Sunday E. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
3.0

The battery was bad. Not maintained at all. Was told it was charged up the day before.

James B. 
Rating:
2.0

The location is very hard to find. The entrance to the business will tare up your car. The truck was not a smooth ride as other Uhauls I have rented previously.

Stephanie H. 
Rating:
5.0

Nothing. Everything went fine.

Max M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

dwayne S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

cody F. 
Rating:
4.0

Customer did not leave a comment.

Connie K. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE Z. 
Rating:
4.0

The only issue at Mitchell Road was being offered and accepting additional insurance that I did not need. Then it was nearly impossible to get it removed. The Peter Kiewit company has insurance with U-Haul built into their contract, which I was not aware of. The pick up and drop off locations need to know the contract terms and conditions to assist and guide customers. This was a split contract. I picked up the truck at Mitchell Road and the car carrier at East Tex and Lawrence drive in Beaumont Texas. The East Tex Freeway location was not a good experience. I rate them poorly. It was a tremendous amount of hassle (two hours) and multiple phone calls to get my car loaded and strapped onto the trailer. The employees said they were not qualified to strap the car onto the trailer. I asked them to call their manager, which they did, his response was not to touch the car. I then called GoUHaul for help, as the employees went on to help other customers and sweep out trucks leaving me there with no options of loading the car. Aaron at GoUHaul contacted the locations general manager and directed the employees to allow me to drive onto the trailer and for them to strap it down. I called a week in advance to schedule all equipment. I then called back several times over the week and was reassured everything was in order. The night before leaving I had to contact the traffic department because I had not heard from them as I was told I would. I learned at that point that the car tow trailer and utility dolly had to be picked up at a separate location because it was not available at Mitchell Road.

steve H. 
Rating:
3.0

Customer did not leave a comment.

LINDA C. 
Rating:
3.0

YOU HAVE MY CREDIT CARD, YOU HAVE MY DRIVER LIC. INFO, YOU HAVE MY CELL PHONE NUMBER. WHY DO YOU NEED A SECONDARY CONTACT AND PHONE NUMBER? THE LADY AT THE FIRST PLACE (MILAM ST. IN BEAUMONT) I WENT READ MY NUMBER TO ME FROM YOUR RECORDS. AND YET I HAD TO GO GET IT OUT OF THE TRUCK SO SHE COULD HEAR IT RING WHEN SHE CALLED IT. AFTER THAT SHE ASKED FOR A SECOND CONTACT NAME AND NUMBER. I HAD HAD ENOUGH AND LEFT.

Nick F. 
Rating:
5.0

Roof leaked, I had lots of rain on moving day, when I arrived at my new location and opened the back of my truck I found most of my belongings soak and wet.

Thomas G. 
Rating:
3.0

Drop off went extremely smoothly!! In and out in about 10 to 15 minutes!!

kathi H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
1.0

Horrible service

Hersey G. 
Rating:
5.0

Very happy with this location. The people there are great. They went out of their way to correct U-hauls attempt to change my reservation. Will be using them again.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Kristopher V. 
Rating:
3.0

Trash was in the can of the truck and it stunk.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Amanda E. 
Rating:
5.0

Love the country back road drop off!!!

Christopher M. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

We got a flat tire on the trailer on the way home and u haul sent someone within the hour to fix it no problems no questions asked. They were prompt and efficient!!

maegan K. 
Rating:
5.0

Customer did not leave a comment.

Paul Q. 
Rating:
5.0

N/a

TOMMY E. 
Rating:
5.0

Mr. Mitchell was pleasant and helpful. Meeting him was a nice way to start out in a new town. (And the lady at the portable building location—oops—was also quite helpful.)

thomas B. 
Rating:
5.0

Gentlemen at the facility was great. Took the time to go out and clean the windshield that wasn't really even dirty before we left. Allowed me to leave my car for about an hour after he was closed until a friend could bring me back. Excellent service fast and professional. If I need another truck in that area I will definitely go back to him. I'm sorry I can't remember his name but I believe he was the owner. Great guy.

Samuel G. 
Rating:
5.0

Perfect

rachel T. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

No complaints nice folks

angela H. 
Rating:
3.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Using the internet sucks made an order expected it to be there then they called day before said they didn't have it, that's not the only time that's happened to me next time I'm calling Fish and Shrimp rental directly

IVAN W. 
Rating:
5.0

Customer did not leave a comment.

blake L. 
Rating:
5.0

Very friendly staff.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
5.0

Kind and very attentive

victoria L. 
Rating:
5.0

Nothing nice people!!

RANDY G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Mr. Mitchell was very friendly, accommodating, and just an overall nice person. He made sure everything was perfect with the trailer before helping me back up to it to be attached. I am very very pleased with his help. I will use his location again if I ever need another rental.

Stephen L. 
Rating:
5.0

Both pick up and drop off were efficient and very effective. Run by women too.

victoria L. 
Rating:
2.0

This was the second location for pickup, my first reservation the day before when I showed up they had the wrong trailer waiting for me and the person was not very professional on how he dealt with the issue. And I had to drive 75 miles one way and 75 miles back. Only, to be told to call the U-haul 1-800# for assistance. They found me the Mitchell Rd Fish & Shrimp location, I was going to inspect and they said I did not need to because I had the insurance. Well the trailer latch was broken, this was not noticed until the trailer was partially loaded. The Mitchell location told me to go to the main U-haul to have it fixed. The Owner there stated he did not have the parts or a replacement trailer. Then I had to call and get a replacement. Because it was the weekend and the end of the month/beginning of the month replacement was hard to find. So they found a bigger one for replacement, but the one assigned had tire issues that the location did not even know about. And the one they gave me, however it had issues as well. So I was 2 days late getting back to FL. And had to deal with the issues as well. Since U-haul has stopped doing most of their maintenance, you equipment quality has really suffered.

Perry A. 
Rating:
5.0

Mr. Mitchell went over and above what was required to make our move easy. That gentalman is one of the top notch representative for U-Haul. I have never seen someone work as hard after hours to get the right truck and trailer for our needs. I hope you recognize him in someway to thank him for his surperb service.

mary M. 
Rating:
4.0

Customer did not leave a comment.

Haold T. 
Rating:
5.0

Customer did not leave a comment.

Tanya L. 
Rating:
1.0

Improve Uhaul ordering process. After reserving a 5x8 in Beaumont TX I got a call saying it was not available at that location, so they sent me to another location, upon arrival, they told me the trailer they resereverd for me had not yet been returned. After looking online, he could not find one anywhere in the immediate area. I suggested he find one in Huntsville TX, the city I was traveling to, so he did. This was a major inconvenience and took several hours out of my day to resolve. The individual locations were great, Uhauls reservation system sucks. Reserving trailers that are not in a Uhaul locations physical possession is just nonsense. It's a gamble to try to reserve one at all.

Brian A. 
Rating:
5.0

Every U-Haul affiliate should be this thorough and helpful

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

kristin M. 
Rating:
3.0

When I scheduled the truck pick up location through the website - I assumed there would be the truck I ordered. But on the day that I was supposed to pick up the truck, I received a call from that place telling me that they did not have the truck that I ordered. I had already scheduled movers for that day to load the truck. I asked that particular place to find another place that DID have the truck I ordered. She did find me a place - but then I had to wait for the truck to be returned before I could rent it. This was extremely stressful because I had everything scheduled and planned a whole week in advance and at the last minute UHAUL did not fulfill what they promised.

Allison P. 
Rating:
4.0

Easy peasy dropoff.

lewis H. 
Rating:
4.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

christi S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Carol T. 
Rating:
5.0

Awesome!!!

Jeffrey J. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

They did a great job at the drop off location. They had to clean up the mess the pickup locations left. So I was very pleased with this location.

Clifford J. 
Rating:
4.0

Cool location, on the bayou and even had vacuum packed bacon wrapped shrimp, chicken and Alligator. Surprisingly clean,...Nice shade trees available while I tied down my motorcycle.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

I dropped the truck of on Sunday so there was no one there. The response was quick with the receipt. The overall experience was great.

james R. 
Rating:
4.0

Friendly, prompt service.

Robert M. 
Rating:
2.0

They were very rude when we dropped the uhaul off. My husband made sure everything was gotten out of the truck and she told him that it was filthy. It was the furniture dolly that had slid to the front of the truck that she was referring to.

Ginny W. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Very friendly man I encountered with when I was picking up my equipment. Great service.

ABDULKADIR O. 
Rating:
5.0

Customer did not leave a comment.

wanda W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
3.0

Customer did not leave a comment.

WAYNE L. 
Rating:
4.0

Customer did not leave a comment.

Rita P. 
No reviews have been submitted for this location.

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