Customer Reviews for MM&W
(U-Haul Neighborhood Dealer)

246 reviews

2504 N Mattis   Champaign, IL 61822
(& I-74)

(217) 355-8695

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(217) 355-8695

2504 N Mattis
Champaign, IL 61822
(& I-74)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

We've rented from UHaul in different locations many times over the years and this was the smoothest transaction we've had. I highly recommend.

Gregory R. 
Rating:
5.0

Great place with great help.

Damian D. 
Rating:
5.0

Wonderful people to work with and great service!

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

The trailer was dirty but the customer service was amazing

Ursula C. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
3.0

We dropped of the U-Haul on a Saturday so the location was closed. We had trouble with the on line process to turn in the U-Haul. We called and left a message on their answering machine, to let them know who we were and when we dropped it off. Other than that, everything was fine.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
1.0

Drop off had no instructions where to park. The name of the location was different when I arrived.

josh B. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Brittany P. 
Rating:
1.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Please have cruise control

Paul E. 
Rating:
2.0

Not marked as mm and w. It's interstate battery. Mm and w on Google was listed as permanently closed. About an hour for corporate to call back to change drop off. Drop off site had no personal help. Online drop off only

Lisa M. 
Rating:
3.0

The mobile pick-up process is understandably excessive, but a lot of the information it asked for was not noted ahead of time. I entered in my DL information before pick-up, but I had to re-enter and add in passport number and other information while I was picking up. I should be able to do all that ahead of time so as not to waste time when there.

Calvin P. 
Rating:
5.0

Doing a great job already just remain consistent

Johnnie C. 
Rating:
5.0

Everything was great. Equipment was in full working order, truck was clean, had gas and was ready to go. Easy peazy. Will definitely use this location again if needed.

Nolinda R. 
Rating:
1.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
4.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Friendly and very accommodating.

mark H. 
Rating:
5.0

Nothing at all. The gentleman that assisted me when picking the unit up was 100% helpful and efficient.

DONALD L. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

U-Haul helped save a bad situation.

Jessica R. 
Rating:
4.0

trust your GPS

TERRI Q. 
Rating:
3.0

The computer system was bad while checking in my returned truck. The system wanted to overcharge me.

dexter G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Nanette R. 
Rating:
4.0

Professional and straightforward. Just decent experience coverall

celestine C. 
Rating:
5.0

I dropped off the truck after hours and it went well until I was charged $60 for fuel when I left it at the same level I'd picked it up.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

cully S. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

brenda G. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
3.0

Gps does not take you to the correct location. Took several minutes to find the correct place because there was nothing saying that uhaul was there. It took seeing a trailer that was kind of tucked away, to figure it out.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
1.0

Had issues getting the truck, the staff member inside was very rude and inconsiderate. The help over the phone was excellent though.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

I did an after hours drop-off at this location. My only concerns were that U-Haul lists this business as MM&W, however this is Interstate Batteries. The address on the building is not clearing marked. However, there were U-Haul trucks/trailers in the lot and when I typed in Interstate Battieries in a Google search, the street address confirmed I was at the correct location.

Deanna D. 
Rating:
5.0

Excellent service. Thank you MM&W.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

rob R. 
Rating:
4.0

Customer did not leave a comment.

Dawn J. 
Rating:
2.0

We arrived at this location and it was closed. Ben we attempted to use the telephone check in and the reservation evidently had been cancelled. We had to drive an hour and a half to get the car hauler, didn't get to pick up the 20' truck until 6 plus hours later and didn't get the 24 moving blankets that we paid for, although that got refunded later. We purchased some blankets from a second hand store to accommodate our needs. It worked out. A phone call to let us know they closed at noon would have been very helpful and professional.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

JoAnn M. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Customer did not leave a comment.

Martha T. 
Rating:
2.0

Payment was messed up, pickup was way out of our way! I have never been so upset and stressed at once! This was a horrible experience. I mean horrible. All that money we paid. Get told to go to a f Different location for pickup. 50 mins away from the original pickup. 50 mins back then 35 mins at pickup then double charged that was corrected on the spot. We went past original pick up place and they had the same truck. Not a good experience at all. But. The truck was return in better condition then when we got it. I am so angry and upset still. We spent alot of money on 2 trucks. To have this happen. All we get was extra miles for what we went through. Not even good business practices there!.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Sebastian R. 
Rating:
5.0

Your app to return trailers after hours sucks had to take off work because it wouldn't work

dale Y. 
Rating:
2.0

The location was hard to find because it does not have a large "U-Haul" sign. Although I had ordered furniture pads with the truck, the dealer had no pads. I received a credit for the pads. Without pads, my furniture suffered minor scratches during the trip. The "Service Tire Monitory System" light came on after I had loaded. I filed a report with roadside assistance. Fortunately, my local tire specialist diagnosed the problem as an inoperative passenger side tire sensor.

Michael L. 
Rating:
5.0

None, thank you...

Henry G. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
3.0

The drop off location is listed on contract as MM&W but the place is an interstate battery. That made it a bit confusing to find at first but it ended up being okay. Very easy drop off we did after normal hours and had no issues. Clean and easy to maneuver in drop off area

Sabrina H. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

I turned on my equipment in on 4 April William Kirchhofer‘s in advertently did not put in that I turned in my tow dolly for my car, I was charged $360 on 18 April where he falsified information saying I was there and turned in the tow dolly. I also put a call through and the general manager Christopher Munoz was contacted on Saturday the 18th and I was there when he told his people over the phone he would contact me when he got home. He has not done that yet. I'm out $360 after moving in to my apartment. I will never use U-Haul again and I will tell my friends not to use uhaul either

Barry L. 
Rating:
3.0

L

Shirley A. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

They were very helpful and accommodating

matthew R. 
Rating:
4.0

Customer did not leave a comment.

Phil L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Mike was very helpful and knew what he was doing, just like he's done it quite a few times. Very professional and a definite asset to the U-Haul Team. They will get my business if I need help from U-Haul!

William C. 
Rating:
4.0

Customer did not leave a comment.

Conrad R. 
Rating:
3.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

This is an Interstate Batteries location, so don't look for a U-Haul sign; you must look for U-Haul equipment in the front.

David G. 
Rating:
5.0

The blankets were dirty and dusty, but that is to be expected. Truck was great

Dylan C. 
Rating:
5.0

A little hard to find but very quick and efficient check out.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

Customer did not leave a comment.

Chase S. 
Rating:
1.0

If equipment isn't returned on time, make arrangements to acquire a different vehicle or change rental location. I had to wait almost 2.5 hours for my rental past when I reserved the truck. It was also dirty (previous user smoked in it and left bits of leftover cigarette in truck) and the driver side seat belt was broken. I have no doubt if I were in a crash it would not have worked properly. In the face of all of these issues, I was told by the person dealing with the Uhaul rental that "don't complain to me, that will do nothing". Basically indicating that he didn't really care that I encountered an issue. No apologies or anything was offered in light of wasting my time and leaving me with a vehicle that was not properly maintained. The person dealing with the rental (checking the order, etc. on the computer) also seemed inept and wasted a lot of time getting my order details straight, which had already been entered previously online.

Todd J. 
Rating:
2.0

Have all the equipment that was requested during reservations! More professional

Latia T. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

Take One M. 
Rating:
1.0

I was charged almost another 200 for this when I'm not sure y

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Geeat customer service. Friendly and knowledgeable staff.

DUSTIN W. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
1.0

better signage,hard to find

mark D. 
Rating:
3.0

Customer did not leave a comment.

Jennifer D. 
Rating:
3.0

Customer did not leave a comment.

SANNA F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Easy & efficient as promised.

lewis P. 
Rating:
2.0

The guy who greeted my husband there was surly and made him fold the moving pads before leaving. We were not told that was expected. It wouldn't have been a problem if the employee had been nicer. Poor customer service.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

I was originally suppose to take the trailer back to a spot in Mahomet il. The place was no longer there. Updating websites is important!

Jeffrey I. 
Rating:
4.0

Customer did not leave a comment.

Derrin C. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
No reviews have been submitted for this location.

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