Had issues getting the truck, the staff member inside was very rude and inconsiderate. The help over the phone was excellent though.Brian D.
Trailer Rental & Towing in Champaign, IL at MM&W
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Champaign, IL 61822
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I did an after hours drop-off at this location. My only concerns were that U-Haul lists this business as MM&W, however this is Interstate Batteries. The address on the building is not clearing marked. However, there were U-Haul trucks/trailers in the lot and when I typed in Interstate Battieries in a Google search, the street address confirmed I was at the correct location.Deanna D.
Excellent service. Thank you MM&W.Doug M.
We arrived at this location and it was closed. Ben we attempted to use the telephone check in and the reservation evidently had been cancelled. We had to drive an hour and a half to get the car hauler, didn't get to pick up the 20' truck until 6 plus hours later and didn't get the 24 moving blankets that we paid for, although that got refunded later. We purchased some blankets from a second hand store to accommodate our needs. It worked out. A phone call to let us know they closed at noon would have been very helpful and professional.Charles L.
Payment was messed up, pickup was way out of our way! I have never been so upset and stressed at once! This was a horrible experience. I mean horrible. All that money we paid. Get told to go to a f Different location for pickup. 50 mins away from the original pickup. 50 mins back then 35 mins at pickup then double charged that was corrected on the spot. We went past original pick up place and they had the same truck. Not a good experience at all. But. The truck was return in better condition then when we got it. I am so angry and upset still. We spent alot of money on 2 trucks. To have this happen. All we get was extra miles for what we went through. Not even good business practices there!.Michael H.
Your app to return trailers after hours sucks had to take off work because it wouldn't workdale Y.
The location was hard to find because it does not have a large "U-Haul" sign. Although I had ordered furniture pads with the truck, the dealer had no pads. I received a credit for the pads. Without pads, my furniture suffered minor scratches during the trip. The "Service Tire Monitory System" light came on after I had loaded. I filed a report with roadside assistance. Fortunately, my local tire specialist diagnosed the problem as an inoperative passenger side tire sensor.Michael L.
None, thank you...Henry G.
The drop off location is listed on contract as MM&W but the place is an interstate battery. That made it a bit confusing to find at first but it ended up being okay. Very easy drop off we did after normal hours and had no issues. Clean and easy to maneuver in drop off areaSabrina H.
I turned on my equipment in on 4 April William Kirchhoferâ€˜s in advertently did not put in that I turned in my tow dolly for my car, I was charged $360 on 18 April where he falsified information saying I was there and turned in the tow dolly. I also put a call through and the general manager Christopher Munoz was contacted on Saturday the 18th and I was there when he told his people over the phone he would contact me when he got home. He has not done that yet. I'm out $360 after moving in to my apartment. I will never use U-Haul again and I will tell my friends not to use uhaul eitherBarry L.
They were very helpful and accommodatingmatthew R.
Mike was very helpful and knew what he was doing, just like he's done it quite a few times. Very professional and a definite asset to the U-Haul Team. They will get my business if I need help from U-Haul!William C.
This is an Interstate Batteries location, so don't look for a U-Haul sign; you must look for U-Haul equipment in the front.David G.
The blankets were dirty and dusty, but that is to be expected. Truck was greatDylan C.
A little hard to find but very quick and efficient check out.Brian S.
If equipment isn't returned on time, make arrangements to acquire a different vehicle or change rental location. I had to wait almost 2.5 hours for my rental past when I reserved the truck. It was also dirty (previous user smoked in it and left bits of leftover cigarette in truck) and the driver side seat belt was broken. I have no doubt if I were in a crash it would not have worked properly. In the face of all of these issues, I was told by the person dealing with the Uhaul rental that "don't complain to me, that will do nothing". Basically indicating that he didn't really care that I encountered an issue. No apologies or anything was offered in light of wasting my time and leaving me with a vehicle that was not properly maintained. The person dealing with the rental (checking the order, etc. on the computer) also seemed inept and wasted a lot of time getting my order details straight, which had already been entered previously online.Todd J.
Have all the equipment that was requested during reservations! More professionalLatia T.
I was charged almost another 200 for this when I'm not sure yJulie R.
Geeat customer service. Friendly and knowledgeable staff.DUSTIN W.
better signage,hard to findmark D.
Easy & efficient as promised.lewis P.
The guy who greeted my husband there was surly and made him fold the moving pads before leaving. We were not told that was expected. It wouldn't have been a problem if the employee had been nicer. Poor customer service.Deborah D.
I was originally suppose to take the trailer back to a spot in Mahomet il. The place was no longer there. Updating websites is important!Jeffrey I.
Wonderful Service ?? Thank YouDenise P.