Customer Reviews for MM&W
(U-Haul Neighborhood Dealer)

204 reviews

2504 N Mattis   Champaign, IL 61822
(& I-74)

(217) 355-8695

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(217) 355-8695

2504 N Mattis
Champaign, IL 61822
(& I-74)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
1.0

Had issues getting the truck, the staff member inside was very rude and inconsiderate. The help over the phone was excellent though.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

I did an after hours drop-off at this location. My only concerns were that U-Haul lists this business as MM&W, however this is Interstate Batteries. The address on the building is not clearing marked. However, there were U-Haul trucks/trailers in the lot and when I typed in Interstate Battieries in a Google search, the street address confirmed I was at the correct location.

Deanna D. 
Rating:
5.0

Excellent service. Thank you MM&W.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

rob R. 
Rating:
4.0

Customer did not leave a comment.

Dawn J. 
Rating:
2.0

We arrived at this location and it was closed. Ben we attempted to use the telephone check in and the reservation evidently had been cancelled. We had to drive an hour and a half to get the car hauler, didn't get to pick up the 20' truck until 6 plus hours later and didn't get the 24 moving blankets that we paid for, although that got refunded later. We purchased some blankets from a second hand store to accommodate our needs. It worked out. A phone call to let us know they closed at noon would have been very helpful and professional.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

JoAnn M. 
Rating:
5.0

Customer did not leave a comment.

Andy D. 
Rating:
5.0

Customer did not leave a comment.

Martha T. 
Rating:
2.0

Payment was messed up, pickup was way out of our way! I have never been so upset and stressed at once! This was a horrible experience. I mean horrible. All that money we paid. Get told to go to a f Different location for pickup. 50 mins away from the original pickup. 50 mins back then 35 mins at pickup then double charged that was corrected on the spot. We went past original pick up place and they had the same truck. Not a good experience at all. But. The truck was return in better condition then when we got it. I am so angry and upset still. We spent alot of money on 2 trucks. To have this happen. All we get was extra miles for what we went through. Not even good business practices there!.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Sebastian R. 
Rating:
5.0

Your app to return trailers after hours sucks had to take off work because it wouldn't work

dale Y. 
Rating:
2.0

The location was hard to find because it does not have a large "U-Haul" sign. Although I had ordered furniture pads with the truck, the dealer had no pads. I received a credit for the pads. Without pads, my furniture suffered minor scratches during the trip. The "Service Tire Monitory System" light came on after I had loaded. I filed a report with roadside assistance. Fortunately, my local tire specialist diagnosed the problem as an inoperative passenger side tire sensor.

Michael L. 
Rating:
5.0

None, thank you...

Henry G. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
3.0

The drop off location is listed on contract as MM&W but the place is an interstate battery. That made it a bit confusing to find at first but it ended up being okay. Very easy drop off we did after normal hours and had no issues. Clean and easy to maneuver in drop off area

Sabrina H. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

I turned on my equipment in on 4 April William Kirchhofer‘s in advertently did not put in that I turned in my tow dolly for my car, I was charged $360 on 18 April where he falsified information saying I was there and turned in the tow dolly. I also put a call through and the general manager Christopher Munoz was contacted on Saturday the 18th and I was there when he told his people over the phone he would contact me when he got home. He has not done that yet. I'm out $360 after moving in to my apartment. I will never use U-Haul again and I will tell my friends not to use uhaul either

Barry L. 
Rating:
3.0

L

Shirley A. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

They were very helpful and accommodating

matthew R. 
Rating:
4.0

Customer did not leave a comment.

Phil L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Mike was very helpful and knew what he was doing, just like he's done it quite a few times. Very professional and a definite asset to the U-Haul Team. They will get my business if I need help from U-Haul!

William C. 
Rating:
4.0

Customer did not leave a comment.

Conrad R. 
Rating:
3.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

This is an Interstate Batteries location, so don't look for a U-Haul sign; you must look for U-Haul equipment in the front.

David G. 
Rating:
5.0

The blankets were dirty and dusty, but that is to be expected. Truck was great

Dylan C. 
Rating:
5.0

A little hard to find but very quick and efficient check out.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

Customer did not leave a comment.

Chase S. 
Rating:
1.0

If equipment isn't returned on time, make arrangements to acquire a different vehicle or change rental location. I had to wait almost 2.5 hours for my rental past when I reserved the truck. It was also dirty (previous user smoked in it and left bits of leftover cigarette in truck) and the driver side seat belt was broken. I have no doubt if I were in a crash it would not have worked properly. In the face of all of these issues, I was told by the person dealing with the Uhaul rental that "don't complain to me, that will do nothing". Basically indicating that he didn't really care that I encountered an issue. No apologies or anything was offered in light of wasting my time and leaving me with a vehicle that was not properly maintained. The person dealing with the rental (checking the order, etc. on the computer) also seemed inept and wasted a lot of time getting my order details straight, which had already been entered previously online.

Todd J. 
Rating:
2.0

Have all the equipment that was requested during reservations! More professional

Latia T. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

Take One M. 
Rating:
1.0

I was charged almost another 200 for this when I'm not sure y

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Geeat customer service. Friendly and knowledgeable staff.

DUSTIN W. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
1.0

better signage,hard to find

mark D. 
Rating:
3.0

Customer did not leave a comment.

Jennifer D. 
Rating:
3.0

Customer did not leave a comment.

SANNA F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Easy & efficient as promised.

lewis P. 
Rating:
2.0

The guy who greeted my husband there was surly and made him fold the moving pads before leaving. We were not told that was expected. It wouldn't have been a problem if the employee had been nicer. Poor customer service.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

I was originally suppose to take the trailer back to a spot in Mahomet il. The place was no longer there. Updating websites is important!

Jeffrey I. 
Rating:
4.0

Customer did not leave a comment.

Derrin C. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Wonderful Service ?? Thank You

Denise P. 
Rating:
5.0

Customer did not leave a comment.

debra L. 
Rating:
5.0

Excellent service!

John F. 
Rating:
5.0

Customer did not leave a comment.

Marla D. 
Rating:
4.0

No changes, except perhaps a more prominate sign at this location

jennifer H. 
Rating:
4.0

It was hard to find. No signage indicates it is a UHaul location. We had to put it into our GPS to find it by address.

Ian M. 
Rating:
5.0

Great customer service here.

Jody C. 
Rating:
5.0

Everyone was very helpful even though I was stressed about needing to rent one last minute. The online reservation was flawless and I was in an out of the pick up location in about 15 minutes. I was very impressed!

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
2.0

Bigger sign

deb S. 
Rating:
5.0

Customer did not leave a comment.

steven w and bre R. 
Rating:
5.0

Customer did not leave a comment.

GARY G. 
Rating:
5.0

I have to say I wasn't aware that this particular place was a Uhaul until I was referred by another facility. Glad I called. Great people, helpful, and the truck was perfect. Thanks !

Armand D. 
Rating:
5.0

Customer did not leave a comment.

Mitchel K. 
Rating:
3.0

Customer did not leave a comment.

Ben R. 
Rating:
4.0

Had a great experience with the staff there. VERY friendly and helpful! Would use them again.

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

frank J. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
5.0

Truck ran smoothly and did not burn up a ton of gas. Well kept vehicle. Fast counter service, too. Representative was very nice.

Emily W. 
Rating:
1.0

I dropped off the truck after-hours, so most of this doesn't apply. However, the location doesn't have any signage, or any identification at all, showing it's name as MM&W Inc. The signage reads Interstate Batteries. It's also back from the road a bit, so the street numbers can't been seen while driving by...one has to pull off the road into an access area and look at the buildings.

Peter S. 
Rating:
3.0

I reserved quilts. This place not only didn't have quilts, they also didn't have any other moving supplies. I had to go across town to another location to get supplies. This made me get a late start with the move.

James W. 
Rating:
5.0

Customer did not leave a comment.

CHRIS R. 
Rating:
5.0

Best price

Tran N. 
Rating:
5.0

The service was the kind that you had forgotten that is still practiced in this what is now known as a cruel world. The gentleman that serviced us is rated A+ and all that goes with that...

ANN S. 
Rating:
5.0

Customer did not leave a comment.

Muzette A. 
Rating:
4.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Staff were very accommodating and helpful with less than 30 minutes notice of needing a truck. I have and will continue to use them for all my moving needs in the future. You can rely on this team unlike other services who promise but do not deliver!

SHARON J. 
Rating:
5.0

Mike was great on the phone as well as when we arrived. Everything went great and I will use them again.

Laverne A. 
Rating:
1.0

Uncomfortable with the computer system. Has to wait 20 min in a hot metal unairconditined office while he tried to check us out. After 10 min we left and told him to call us if there were problems

Jennifer S. 
Rating:
2.0

The employee didn't seem comfortable with the computer system. He couldn't find our contract information after 20 min I asked him to call me if there was a problem and he agreed but did add there may be additional charges qhich left me aprehensive about the return. His office is not air conditioned and it was 90 degrees outside. His office is a metal building/shop a very hot uncomfortable wait to return equipment that should have been very easy and quick.

Jennifer S. 
Rating:
1.0

The website asked for what equipment I needed. I was given a location, then received an email with another location. When I went to pick up the truck, I found the location did not have any boxes. When I was given a dozen pads, I counted and found only nine. The customer rep did not even tell me there were only nine. This is the second time using Uhaul where I have been sent to a location without the necessary needs to complete my task without going to other locations.

terence R. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

ray J. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
2.0

We had dollies (both furniture and appliance dollies) reserved, but they did not have them available. The truck broke down on the highway.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

We couldn't find the return drop off in Mahamet, Illinois, with the address you provided. When we tried the number, the call would only go to voice mail. Thankfully the Champaign, Illinois, address was easy to find and we were able to return the truck quickly.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Alexia B. 
Rating:
5.0

The guy who helped me was very nice and the transaction went very smoothly.

Jason S. 
No reviews have been submitted for this location.

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