Customer Reviews for MMC Automotive
(U-Haul Neighborhood Dealer)

471 reviews

5419 Memorial Dr   Stone Mountain, GA 30083

(678) 526-9725

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 526-9725

5419 Memorial Dr
Stone Mountain, GA 30083

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Enenu O. 
Rating:
4.0

Customer did not leave a comment.

JANICE G. 
Rating:
5.0

You are good

ASLAM P. 
Rating:
1.0

Was the worst experience ever renting a truck for 3 hrs and was charged $56 dollars then charged another $86 dollars will never use u haul ever again

Eric D. 
Rating:
5.0

Great and friendly service Definitely going back again

Nashwan S. 
Rating:
3.0

I didn't really feel safe. I was charged for items I did not ask for and was not supplied. The check in process was frustrating because of the issues trying to upload a picture of my drivers license. I have used the online tool prior and it was seemingless.

Quanita W. 
Rating:
4.0

Please make sure the van you rent is clean enough from inside , I guess it had a pet hair all over when I rented the vehicle , it smelled very bad . . The tire pressure warning sign was on throughout my trip

MAYANK P. 
Rating:
5.0

Customer did not leave a comment.

ASLAM P. 
Rating:
1.0

The customer service was horrible. The man and his father were the rudest men I have ever encountered. They first implied that I only had $29 because I asked them to give me 2minutes because I had to transfer money. I took that as a joke but the next day which had not even been 24 hours they called my phone 3 times to see where I was. When I got to the location the experience was STILL horrible. I will just leave it at that but I've never been treated this way especially by MEN. Horrible.

AUDRANNIA M. 
Rating:
5.0

Yes

SACHIN S. 
Rating:
5.0

Customer did not leave a comment.

Awet M. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
1.0

Their systems do not portray the correct mileage that is on the dashboard. I rented a truck that had 4580mi when leaving the lot, return it at 4585mi and they said I went 9 miles and charged me for miles I didn't use. Just like the gas, I was under half a tank when I got it, returned it at a half a tank and on the receipt they ha e it at under half a tank. Do not rent from this location they are robbing people of their hard earned money. It's an old man behind the register Charles who is very rude and cursed at me because I wanted to dispute my charges. This is location is horrible and the mechanics next door came over to fight me because I wanted to dispute my charges. Very hostile environment. Do NOT go to this location

JASON A. 
Rating:
1.0

Customer service was very poor and The AC did not work I also was told over the phone that mileage is $.39 per mile I was charged $.79 per mile I am highly upset and would never visit that location again I wouldn't recommend them to anyone!

SONYA A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW PHILIP K. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
1.0

Truck cut off on me while driving. Had to wait 15 mins for it to start back up. Inside of truck smelled like human urine.

malik F. 
Rating:
5.0

Customer did not leave a comment.

KE'ANDRE B. 
Rating:
4.0

The truck did it's job, but it definitely drove a bit rough.

BRANDON B. 
Rating:
1.0

Customer did not leave a comment.

Samirali P. 
Rating:
3.0

Truck transmission wasn't so good kept slipping, need to be serviced!

DWIGHT M. 
Rating:
1.0

There was so many issues that I cannot list them all. Numerous damages to the truck that MMC Automotive was not even aware of. Website was not working properly so check out and check in had to be done manually. No gasoline in truck when I picked it up. Had to wait on UHAUL for 40 minutes during check out and another 30 minutes during check IN.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

KAYLIN F. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE E. 
Rating:
3.0

Customer did not leave a comment.

TIGNELL R. 
Rating:
4.0

Good job

AALIA S. 
Rating:
5.0

Customer did not leave a comment.

Chandra M. 
Rating:
5.0

Customer did not leave a comment.

Sakezia K. 
Rating:
1.0

Don't make the guest wait who had a reservation for a guest who was supposed to used the truck for an hour. Then return the truck back later so I was later getting the rental truck. I was told they close at 3:00pm so I got over there by 2:10pm. Only to get a truck at 4:35pm but my contract stated for the return of the truck was to be back in 23 hours instead of the 24 hours. I was so disappointed with the service not to mention the representative took a picture of my ID using his personal phone after he had already sent me the link to up load a picture of my drivers license. That's not protocol to use your personal devices to take any guest information. I was sent to this location from another location that didn't have the truck I needed wrong decision. I won't be using this location again ever.

GWENN G. 
Rating:
5.0

Pick up was easy and quick and we enjoyed meeting the owner, Mr. Sheppard. Great pickup experience.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Gretel M. 
Rating:
5.0

Have your computer ready for returns so a person don't have to wait until the weekday

ANTHONY L. 
Rating:
4.0

Customer did not leave a comment.

Selina S. 
Rating:
4.0

Customer did not leave a comment.

Jimmy P. 
Rating:
4.0

A better return check in system. I had problems at check in when I returned the truck on Sunday. The location was closed.

SADIE S. 
Rating:
4.0

Customer did not leave a comment.

WALLACEODELL H. 
Rating:
5.0

Customer did not leave a comment.

PERRY J. 
Rating:
5.0

The customer service was wonderful,very friendly and very knowledgeable about everything dealing with Uhaul ,whenever I need a Uhaul,I'm definitely coming back here.

Wyatt S. 
Rating:
4.0

Continue the excellent informative process along with your very courteous, understanding and caring attitude. The service and equipment were far above excellent...just awesome !!

Elizabith L. 
Rating:
3.0

Customer did not leave a comment.

Jemila H. 
Rating:
5.0

They were awesome polite courteous very respectful I will be going back for all of my moving endeavors in the Atlanta area!

Regina W. 
Rating:
2.0

They wouldn't unhook the trailer. Had to do it myself. Too inconvenient I guess

Jesse E. 
Rating:
5.0

Complete professional experience with a very personal feel.

Richard P. 
Rating:
5.0

Nothing

Melven A. 
Rating:
5.0

Even though I didn't know to reserve online, they were able to accommodate me. Thanks for professional and courteous personnel. I will always use u-haul.

OLA R. 
Rating:
5.0

Awesome experience with the owner. Will definitely be returning to this location

Terrence B. 
Rating:
1.0

This is by far the worst experience ever . I will pay more and use another company . Did no have dolly . Gave excuse that they get stolen and they won't order more . Agent was so rude . Took a scan copy of my I'd after I had already scanned a copy . I ask why he was keeping my if and ask him to shred it . He jokingly said I wanted to see what your face look like . Then the truck wasn't at the level of gas he stated . He rudely said after looking. That's what we call half full . I took pic of the gas dual just in case . I felt a lack of customer service he had a I don't care attitude and I sure wasn't getting any where by asking for help getting a dolly which was very important to my move . It took hours to locate which I never found one .uhaul make stores responsible for a level of customer service even if it's the black neighborhood. They lack equipment truck was horrible I thought it was going to cut off several times . Bad bad service

Linnet G. 
Rating:
5.0

Good

ABDUL K. 
Rating:
5.0

Nothing

MEGHAN B. 
Rating:
5.0

Customer did not leave a comment.

Allison F. 
Rating:
5.0

Customer did not leave a comment.

Allison F. 
Rating:
5.0

Customer did not leave a comment.

Sheri M. 
Rating:
1.0

The customer service was horrible and which they could tell when the last time the truck was service. The truck hd a smell and cigarette ashes all in the truck.

Carol O. 
Rating:
5.0

Customer did not leave a comment.

Sheri M. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Andrea F. 
Rating:
5.0

Change your mobile pickup. Not safe for anyone picking up equipment and dropping off if location is closed. Long process only part of truck rental I did not enjoy.

Nanette R. 
Rating:
3.0

Customer did not leave a comment.

Keith B. 
Rating:
1.0

Have a easier after hour pick up.

Donna K. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
3.0

Customer did not leave a comment.

Chazzyn S. 
Rating:
3.0

Customer did not leave a comment.

kasi S. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

merry S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL E. 
Rating:
4.0

The person who checked me out did so in a professional and efficient manner. It was good to be able to find a truck on a Saturday. The location was convenient but UHaul might need to stress the name of the establishment as being the prominent signage rather than UHaul.

Felicia A. 
Rating:
5.0

Truck interior smelled like urine and smoke

Jorge H. 
Rating:
5.0

Great service

Ellen M. 
Rating:
4.0

Customer did not leave a comment.

Dexter H. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Greet ppl upon arrival to assist with the process. Also in person is faster than online.

Chartrice P. 
Rating:
5.0

Continue to have the employee onsite who managed our rental process.. . he provided excellent customer service!!!

fredrick M. 
Rating:
5.0

Customer did not leave a comment.

Kaylen D. 
Rating:
5.0

Customer did not leave a comment.

Dhakal B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Not need to improve, everything is in order,, and you have a very good person working there.. Said hello to him for me.

LUCIANO C. 
Rating:
5.0

That was my first time . And nice customer service!

Binyam E. 
Rating:
4.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Have your documents and get there early.

Fred C. 
Rating:
2.0

After being sent from one location to another, only to be told at the 2nd location that they did not have any trip is available (and that they generally overbook trucks like airlines overbook passengers), we were directed to this location, which was roughly 12-15 miles from our original location (miles we were charged for in the per mile fee). Service at this location was extremely slow. It took over 20 minutes to complete the rental process, and we were the only customers present. The location is not friendly for after hours drop offs, as there were several people sitting in cars watching us as we completed the return process and dropped the keys in th Dover night drop off box.

DARYL F. 
Rating:
5.0

Very friendly interaction

Narayana B. 
Rating:
5.0

Customer did not leave a comment.

Darryl W. 
Rating:
3.0

Customer did not leave a comment.

ashley C. 
Rating:
3.0

You should not make a copy of the renters drivers license and save it in a storage area in the store. In the day and time this is a big turn off to have a copy of your id made. And when I asked could I get the copy when I come back was told no because they save them in a box upstairs in storage. If I didn't have people waiting to move a piece of furniture for me I would not have rented the van from this location.

Jackqueline J. 
Rating:
5.0

N/A

Darcell A. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
3.0

The Truck Share 24/7 was a complete hassle. I regret the entire process. My final bill was very unclear and Danny Quinn Jr. was extremely unprofessional and lacked basic knowledge when discussing my bill through email. He needs a few grammar lessons.

Miya Y. 
Rating:
5.0

Customer did not leave a comment.

Demetrous K. 
Rating:
5.0

Very nice and attentive - Great Customer Service

PAMELA R. 
Rating:
4.0

Customer did not leave a comment.

EUNICEWHITTAKER T. 
Rating:
5.0

The gentleman in this location was courteous and very professional. There's no need for change.

Delena S. 
Rating:
5.0

Great! Smooth drop off.

Naathan L. 
Rating:
5.0

Retaining the officer as he is a great worker

Godwin A. 
Rating:
5.0

Customer did not leave a comment.

Lynda R. 
Rating:
5.0

Customer did not leave a comment.

Chonita H. 
Rating:
5.0

The site owner was a genuinely great guy. He was both friendly and helpful.

Jessica R. 
Rating:
1.0

The agent was rudest human I ever seen, also I feel like I been cheated I rented one day , but he call me and said “bring the truck back

mohamud D. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
No reviews have been submitted for this location.

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