Customer Reviews for Mobil 1 Lube Express
(U-Haul Neighborhood Dealer)

54 reviews

1000 Rowntree Dairy Rd Unit 3   Woodbridge, ON L4L5X3

(365) 527-2562

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(365) 527-2562

1000 Rowntree Dairy Rd Unit 3
Woodbridge, ON L4L5X3

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Salesperson was very nice. And good customer service 👍

VIMALATHASAN R. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
2.0

Customer did not leave a comment.

Peter N. 
Rating:
2.0

When I picked up the vehicle he refused to do a circle check, he said “everything was fine”. Left rear turning signal was not working jeopardizing my health and safety. After returning the vehicle I was told that the gas level was not the same as when I picked up the vehicle and was charged extra even though I had photographic evidence that it was the same.

STEVEN G. 
Rating:
2.0

Two tires were flat upon our arrival and we needed to fill them with air.

Alfonso Andres C. 
Rating:
4.0

All good

angella C. 
Rating:
5.0

Customer did not leave a comment.

IDA P. 
Rating:
4.0

Customer did not leave a comment.

MINH L. 
Rating:
4.0

Customer did not leave a comment.

IDA P. 
Rating:
1.0

The customer service person was rude, condescending and very dismissive. I was not given the opportunity to ask questions. When I tried to ask for clarification on my rental he answered abruptly and told me that I would get an email with all of the information. I will never rent from that location again.

CHIARA G. 
Rating:
4.0

Truck lock needs to replaced. I spent 20 minutes to unlock the lock. Very frustrating.

Ankush T. 
Rating:
1.0

Customer did not leave a comment.

HEATHER W. 
Rating:
2.0

Don't overcharge customers

Linda S. 
Rating:
5.0

Makes renting a uhaul truck enjoyable !!

JOHN K. 
Rating:
5.0

Friendly and helpful!

JOHN K. 
Rating:
3.0

No explanation about the vehicle . no inspection together

Arumugam S. 
Rating:
1.0

Very uncomfortable car and high rate

MOLEKA JONAS D. 
Rating:
5.0

Customer did not leave a comment.

Andrei M. 
Rating:
5.0

Customer did not leave a comment.

COLLINE R. 
Rating:
5.0

Customer did not leave a comment.

Vicente S. 
Rating:
5.0

Customer did not leave a comment.

SEUNG HI L. 
Rating:
3.0

Customer friendliness.

ROLITOAMANCIO A. 
Rating:
4.0

Customer did not leave a comment.

Chih L. 
Rating:
5.0

Customer did not leave a comment.

Alessandro C. 
Rating:
3.0

Customer did not leave a comment.

DOMENICO C. 
Rating:
4.0

Customer did not leave a comment.

CORDELLDRAMECO M. 
Rating:
4.0

My only issue is , I didn't know about the entire drop off process. I had put my key back before knowing I had to take pictures of the truck and the odometer, etc

PINOR G. 
Rating:
1.0

Charged me for gas even tho i filled it up over the min requirement

Daniel C. 
Rating:
1.0

Service was terrible, they don't care about the rental customers at all. Didn't have the equipment reserved and didn't even care. Not renting from your brand anymore. Will rent from Home Depot, much better service.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

Maricel L. 
Rating:
1.0

Still waiting final my bill.

Conn L. 
Rating:
2.0

Your app did not work properly for both the pick-up and the drop off. I have to wait 20 minutes at the location while they tried to get online to your dealer site to finish the pick-up. when i returned the truck the app would not accept the photo of the dash to confirm the gas and mileage. when i tried to email a support note it kept telling me that my email address was incorrect. and finally when i received my bill you added a $15.00 insurance charge that i did not agree to pay (still waiting for a refund) this experience has been the worst i could imagined you have somehow took what every other rental agency does with ease and made it a very frustrating annoying process. I would be hard press to using your service angain.

ALAN W. 
Rating:
1.0

Appointment was double booked even though my appointment was booked a week prior. Had to wait 1.5 hours for another truck to be available

Pasquale P. 
Rating:
2.0

- Ensure that your employees are on time, knowledgeable and efficient.

SONIA D. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Josie G. 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
1.0

i used a uhaul lot of time i found this place cheater i git the van from them i didnt even ask for insurance they have charged me for the insurance even though ihave told the guy to remove that insurance but in receipt i found they have charged me for that i didnt like itt all

Navneet L. 
Rating:
1.0

It was a difficult process. Uhaul app not working, staff inattentive and public mask policy not followed. Disturbing experience

GIUSEPPE G. 
Rating:
5.0

Customer did not leave a comment.

Reza S. 
Rating:
5.0

Nice

Ahmed S. 
Rating:
5.0

The service from your staff member was outstanding. Polite, professional and fast. Much appreciated and thank you.

Joseph S. 
Rating:
5.0

All good

EGIDIO C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO B. 
Rating:
1.0

No mask during checkout, seemed to not care.

Eric B. 
Rating:
1.0

I have no problem with the location. I had great difficulty with the U-Haul website. I planned to rent the van for 6 hours to start at 9 am. The site only allowed me to pick as late as 6:30 am. The next time slot was 12 pm. When I picked up the van at 9 am, I was now left with returning the van at 12:30 which did not give me enough time to complete the job. When I protested about the problem with the website, I was told that the van had already been committed to another client and I had to come back on the time stated. It made for a very frustrated experience and not being able to complete the job at 3.5 hours when I needed 6.

CHHUNGSE B. 
Rating:
3.0

Customer did not leave a comment.

ALFRED W. 
Rating:
3.0

Don't charge extra on customers credit card when they trust you and you have the card number ,I fill up the gas and give you the receipt I have the proof how much gas was in it ,I fill that much back in the tank and you still charge me $7.68 you shouldn't do that to me I want this money back on my card.

SURAJKUMAR M. 
Rating:
4.0

Customer did not leave a comment.

patrick C. 
Rating:
4.0

It was quick, and efficient...the only problems was I booked a dolly and when I picked up the truck they said they didn't have any dolly, earlier the did but someone else took it. If it was booked already they shouldn't give or even offer To another customer.

Alejandro A. 
Rating:
5.0

The guys at the counter were very helpful. I am so pleased with the service that I would be returning customer in the future.

charles A. 
Rating:
5.0

Customer did not leave a comment.

Anil V. 
Rating:
5.0

Customer did not leave a comment.

walter S. 
No reviews have been submitted for this location.

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