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ROBERT M
Customer Reviews for Mobile Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup location and staff were all fine. Uhaul online booking is a dismal joke. Booked online for Pickup at main west location. Truck was there...smart phone said Pickup could not be completed. Customer service was 'sorry'.... ASSURED me a truck was available at Aberdeen location. Truck was covered in ice and stuck in a snow bank! Back to main west.... started entire process from the beginning.... and finally got a truck!... 2.5 hours to pick up a truck! The Uhaul reservation system is not to be trusted...and customer service seems best trained in saying 'sorry'. Btw....the uhaul system that takes money from my Visa card seems to work flawlessly! You must be proud. Absolute worst rental experience of my life.
HOWARD Kget snow tires check on ABS please and thank you
David MIt would be really helpful to have a fuel/mileage calculator in each vehicle. Saying to check the contract is really unhelpful as we have no paper contract. Perhaps there could be a QR code in each vehicle which links directly to a general fuel/mileage chart. Also had some confusion as to which box to put return the key to, so we put it back in the box that we got it from and relocked it. Hopefully that was correct.
Rod C