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ROBERT D
Customer Reviews for Mocksville Oil & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best customer service I've ever had.
BRIAN AGreat service from a family owned business.
BILLY RThe location was closed by the time we were due to return the truck. There were no clear directions as to where the truck should be left, where to return the keys (the box was stuffed full so getting the key and receipt safely into the box was difficult), and the app that I needed to use in order to successfully return the truck wasn't working so I couldn't get the images to upload. Stressful all around!
MELANIE HSuper easy and super friendly
RUSSELL FJordan always goes above and beyond to assist his customers
TOMMY CAwesome Customer Service !!!!!
Jeffery TReally good experienc
DAVID BGreat service for this location.
DAVID BLess than 1/4 tank of gas. No dolly as requested and paid for.
LLOYD Dall was great!
EARL LNothing, service and experience was wonderful!
BRADLEY LThe last review was not by me it was by a friend no hard feelings on the haul guy he was great.
BETTY BJordan was absolutely amazing! One of the trucks I was using had a hiccup and he immediately took care of it and made my move very smooth! I would highly recommend this place for anyone who is moving into or out of the davie county area
JAMES MTruck I rented needs repair on exhaust system and transmission
WALTER Mnothing
Perry LOwner is always super kind, and understanding.
Jacob PThe location was fine. The issue was the U-Haul itself. It was infested with roaches. There were tons of them. I warned the facility manager about them so the next person hopefully wouldn't have to deal with them like I unfortunately did.
CLAY Mfast friendly service
BRUCE SUHAUL has always served me well. Another perfect experience, not sure how they could improve.
JAMES OTrash build on one end of office. However the personnel were very nice and cooperative.
Bobby CIt was available on short notice and the price was better than I expected. The man who did my rental was informative and very helpful.
JAMESINA JGreat experience. Super helpful. Easy access. Great location, staff, and products. Will contact again with moving needs. Highly recommended.
KIMBERLY BWe were allowed 59 miles but the drive to the storage place in hickory was 7 miles away. I picked a pick up location close to the storage place but then uhaul changed it. The drive from the storage to the house was 55 miles. The drive from the house to the drop off location was 4 miles. We had to put gas in the uhaul which caused maybe 4-5 more miles. We were charged $13 extra for going over the mileage when they didn’t give us enough mileage in the first place.
Kaylee MGreat customer service and easy transaction. Thanks!
MARCUS CLocation was closed but drop box was convenient.
Anthony HVery good customer service. Thank you.
Lori HFantastic Owner. Always helpful and a professional.
Arlen CThe car carrier I rented was in poor condition, left tail lamp was inoperative due to a previous accident, obvious short circuit in wiring affecting the turn signal electronics on my 2024 truck and ratchet straps required that I spend 38 minutes freeing them up from rust before I could get them in semi working condition. Come on UHaul you could do so much better! On the positive side location operator was courteous and good while securing my reservation.
DANNY BExcellent location. Highly recommended!
Monte TConvenient and was very nice
Peter ZSmooth and easy
WENDY MI could not check the trailer back in after hours on website that might need some more improvement, otherwise I was very pleased
Robert HMocksville Oil and mini storage is a great option to rent uhaul equipment. Very friendly, hooked and unhooked the tow dolly for me. No problems whatsoever.
Jeremy TThe truck was real clean and we were pleased with the nice service and the man we talked to was very nice and polite
Nancy KCustomer service was great. Trailer was clean and in great condition
Catherine CAuto transport worked great
Jordan HEverything was a smooth operation! From beginning to end…friendly staff and I’ll use them in the future for sure!
Justin OVery friendly and professional! Thank you
Jonnetta RVery nice location and easy to find. Gentleman working there was very professional and very helpful.
michael cGreat customer service!
Jonathan WEasy fast pickup, clean truck in good condition!
Eric FGive the app to work consistently.
James Sclosed upon our drop-off return so don't know. They were overloaded with vehicles everywhere so I can't give an evaluation on those other survey areas. We parked outside the gate and dropped off into their drop off box. We did get a receipt of drop off delivery the next day.
Tom DAwesome Customer service, very Professional and very friendly. Always go to this location.
Jose AThere was hardly any room to park the truck here.
Sarah COwner is really kind and willing to work with you as needs arise. They appreciate kindness at this location. The equipment was well maintained, and easy to drive.
Jacob Pthe people are great
VERNON PRented trailer for a week. Needed a few hours extra hours because of place I was unloading had schedule conflict. Was told the trailer was booked for 3:30p. I returned it at 1p (4-5 hours past due). Took off from work to bring in earlier for them. They basically double dipped on the trailer rental for the day. Should have held on to it for full extra day I paid for. No credit for even bringing it in prior to the 3:15 the contract was extended to.
Kevin M