Lady at desk was great. Nice with good attitude, but that is where the good experience came to a screeching halt!
Older man (I guess the owner, as he was in charge) and young man (I am guessing his son) had bad attitudes, and did not want to help in any way. When asked about trailer, said had been checked out. It HAD NOT, as wiring proved to be botched up. When asked if they would help hook trailer up, said " You do it". Said it is easy> Was not easy as in bad position and hard to do. Hard for 71 year old man. When asked how to hook up wires, they said just plug it in. They would not go out to show me. When I tried to hook up, the wiring connectors would not connect! When asked what to do, said" go get a adapter!" I asked if they had one, they, in ugly voice, "NO!" you have to buy one. so, that meant driving with no signals or lights to an unknown store to try to find one when getting dark! Before leaving, I told them that I would report them to you. they got in my face (wanting to have a confrontation) and said "I'm really going to lose sleep over that!" At that point, I thought that they were going to start something ugly so I pulled away.
When I did find a store and got the correct adapter (at a cost of 10 extra dollars( which I had not been forewarned of at U Haul place", the worker at the auto parts place found that the trailer wiring had been rewired at U Haul place and it was "Wrong"! When I put the left signal on, BOTH trailer lights "BLINKED IN THE HAZZARD MODE" which would confuse any car following. Also, one light did not work. There I was with a 250 mile trip to make, carrying a heavy load of furniture, with dangerous lights on trailer. (By the way, it was not my truck wiring at fault as it was brand new with factory wiring connector.)
I really wanted to take trailer back, but dared not do it because of the experience described above, and was on a moving schedule with people waiting to load trailer.
So there you have it, a terrible experience with bad attitudes, and worse service!
I just hope something can be done to prevent this happening again to others!
I have "NEVER" been treated with such bad attitudes, and bad manners by such ruffians in my life! All I can say is that I feel sorry for anyone that is forced to try to rent a U Haul trailer from them in the future!
Mr. & Mrs. Howell are exceedingly nice friendly folks. I have rented 2 storage spaces from them over the past year, rented numerous vehicles and tow dollys and purchased Home Heating Oil on 2 occasions. They always exceed my expectations and are very willing to work with me whenever I have an issue (late arrival for drop-off, late payments, last minute rentals and vehicle substitutions). Mocksville Oil & Mini Storage maintain clean, safe and secure storage facilities and offer premier customer service. I look forward to doing business with them each time I visit.