Customer Reviews for Mod's Service Center
(U-Haul Neighborhood Dealer)

204 reviews

3000 King William Ave   West Point, VA 23181

(804) 843-2666

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/1/2021 - 10/2/2021: Closed

Services at this Location:

Contact Us

(804) 843-2666

3000 King William Ave
West Point, VA 23181

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/1/2021 - 10/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

They were very accommodating. However, I hold U Haul regional office responsible for failing to find me the equipment the website told me would be available. This cost me valuable time during my move.

BRIAN DAVID T. 
Rating:
1.0

Customer did not leave a comment.

DEBORAHJEAN P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Mod's Service Center was EXCELLENT!! The ladies that checked me out were super nice, friendly, and helpful. I've rented a number of U-Haul's over the years and this was definitely the best experience I had, and they showed me things on my agreement I had never seen before (like how many gallons of gas to get the levels back to original). Highly recommend them!

KEVIN DORAN O. 
Rating:
5.0

Customer did not leave a comment.

BURLEYM M. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer service was an amazing experience. The clerks were very knowledgeable and helpful.

ANNA BOYD B. 
Rating:
5.0

Customer did not leave a comment.

JAMESEARL B. 
Rating:
5.0

Nothing The folks at this location were spot on !!! Very friendly and helpful .

JERRY L H. 
Rating:
4.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Abby was amazing and helped me as this was not supposed to be my original drop off location. She called the pick up location and confirmed everything and provided effective and great customer service!!!!

MARSHALLJAMES AL C. 
Rating:
5.0

Overall I had a great experience and the staff at Modrs were very helpful and renting was a breeze. Very grateful this u-haul location is here very convenient.

LAZARO G. 
Rating:
5.0

The nicest people ever!!!!!!!!!

GARY C. 
Rating:
5.0

Nothing

JERRY LYNN T. 
Rating:
5.0

Thank you Joy

SAMUEL THOMAS B. 
Rating:
2.0

Train personal in using the system and to explain contract to customer. It's better if a customer it told about extra fees vs. "here's your contact." It shouldn't be the customer's job to read all of the fine print. The customer is too busy with the situation they're dealing with that hand for which they're renting the truck. That daily insurance fee was BS but okay

NATALIA B. 
Rating:
5.0

The truck was clean and the customer service was friendly and efficient. Best experience ever with UHaul.

KIM DENISE P. 
Rating:
5.0

The only problem I had was the breaks would jump when I first applied them. I let the Ann Arbor location know of the issue.

PATRICIA T. 
Rating:
5.0

UHaul on N Arthur Ashe Blvd was horrible..Nothing was in order as it should be rude employee I had to move within the next day it's sad that I had to drive 45 minutes to West Point for decent service in total I paid 550 dollars to move and didn't receive any discount for the horrible experience I had with UHaul I will not ever recommend UHaul at N Arthur Ashe Blvd to no one ever most horrible experience I've had by the grace of God I was able to move I had a 6 hour drive and I had to drive 45 min to West Point where I recieved excellent service... This is truly sad in the future I don't think I want to use UHaul but each state is different

KIERAC J. 
Rating:
5.0

No improvement necessary, I have used this location a half dozen times each time has been great experience, very knowledgeable personnel they take the stress out of moving!

KAREN BRIDGET C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE ALEXANDER J. 
Rating:
5.0

The ladies there did an incredible job!!!

Danilo C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
1.0

Next time y'all say roadside assistance is included please tell your customers that getting pulled out of a yard is NOT included! No one plans on getting stuck in their yard things happen! No need to charge them 100 to be pulled out like they did it on purpose! I will never use uhaul again and I won't be referring y'all to a friend!

Amy A. 
Rating:
5.0

Customer service was great!

RONNIE ROYAL M. 
Rating:
1.0

Gas level when I received vehicle was 3/8 full. I returned it 3/8 full. Receipt says I returned it 1/4 which is not accurate. Modr's charged me $3.50/gallon (when they own the gas station and it's 2.90's currently). If I was smart I would have taken pictures. Next time I'll use a different service. I also swept out the back before use because it had screws and trash.

JOSHUA P. 
Rating:
5.0

Thank attendant was the best uhaul attendant that I have run across. Very helpful and friendly.

Kristen H. 
Rating:
5.0

Friendly, helpful and an experience made easy.

Bev H. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

MICHIEL IRWIN W. 
Rating:
5.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

Lady who filled out paperwork was friendly and young man who checked out and brought truck to the front was also helpful and friendly.

BRENDA DIANNE B. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Very friendly and very helpful with trying to make things right.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

JAMES REUBEN R. 
Rating:
5.0

Joyce was fantastic!

EDWARD VANCE Y. 
Rating:
5.0

Improve customer service from your main office. I could not communicate with the offices near me. I just happen to know the business owners in West Point, Virginia.

LONNIE JAMES H. 
Rating:
3.0

No problems with them as it was just a drop off.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

The staff are very friendly and will help in every way possible.

John B. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Stewart M. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
4.0

Quick & easy check-in.

susan T. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Joyce at this location is great! Fantastic customer service

David H. 
Rating:
3.0

Drop off area was muddy due to all the recent rain

Michael P. 
Rating:
5.0

Make the website more employee friendly and maintaining the websites operation for the employee and customer. When I was there the website went and she had trouble returning my truck because of the website being down and not running.

sean S. 
Rating:
3.0

Clean windows

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

tony E. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Friendly professional service.

Jerry P. 
Rating:
3.0

Customer did not leave a comment.

Calvin T. 
Rating:
5.0

Everyone was so nice and they made the whole process so much easier.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

The lady at counter was so kind and gracious I told her if I received a customer survey I would let the organization know how kind she was to me and man who helped hook up trailer PLUS she was with us while time and helped pick up trailer to hook on 2” ball.

pat L. 
Rating:
5.0

By far the best experience ever dealing with uhaul over the years. Perfectly executed pickup time and service. I hooked up, tire pressure check, safety check completed and my way. I would highly recommend them to anyone. First class oprration.

Doug G. 
Rating:
3.0

Customer did not leave a comment.

davis H. 
Rating:
5.0

Helpful and friendly as always

William M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

If your other locations were as friendly and helpful as Modr"s that would help, but they are not.

William M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Excellent customer service!

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Auto transporter had multiple bad tires. One tire blew out on I-64, leaving us in an incredibly dangerous situation. Another tire had to be switched out causing a multiple hour delay.

Hudson G. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
4.0

The employee there was very nice and got the job done when there was a mix up on the reservation. She handled the situation professionally. I will reserve another truck anytime.

Sherida F. 
Rating:
5.0

Very good and friendly service. Will use again

William M. 
Rating:
5.0

Give the agent who assisted me a raise!! I would say she went well above and beyond to resolve system issues and ensure i was taken care of. The service was excellent and timely! I would use u-haul again! Thanks!!

Forrest C. 
Rating:
5.0

Nothing service was over the top!

Jeffery V. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very, very pleased with the whole experience and especially the service rep that handled my rental and return. I would definitely use them again.

Lewis D. 
Rating:
1.0

The lady I dealt with when I returned the truck over 24 hours early told me I would get a refund for the difference but instead I ended up getting charged more for going over my estimated mileage usage by .8 of a mile. Will never go back or recommend them to anyone.

Naven H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Service at this location was absolutely perfect, nothing needs to be done. Much better than my previous dealings with U-Haul in the Petersburg area where everyone from the management down were idiots.

Karen M. 
Rating:
5.0

Modr's staff are always accommodating and helpful They make the experience as pleasant as possible, helping with the hookup of a trailer and offering safety tips. The equipment is clean and in good working order.

Richard S. 
Rating:
5.0

Everything was great! Thank you!

JAY M. 
Rating:
5.0

N/A

Eddie J. 
Rating:
5.0

They went above and beyond my expectations to help me get what I needed when I needed it. Thank you.

Allen P. 
Rating:
5.0

The team at Modrs were absolutely the best. They made my first UHAUL experience a great one. I highly recommend them to anyone seeking assistance in UHAUL equipment.

George W. 
Rating:
4.0

Customer did not leave a comment.

Kelli M. 
Rating:
5.0

You are awesome! I say everything was great, I would be happy to see Melissa at service desk!

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Laurie R. 
Rating:
4.0

The transaction went very well. The lady was very accommodating to me because I realized after paperwork was completed I needed a bigger truck. She did paperwork over again in very friendly manner. Very knowledgeable in all aspects and friendly. Thank you!

Gwendolyn M. 
Rating:
5.0

Thanks

Melvin A. 
Rating:
1.0

Customer did not leave a comment.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

Melvin A. 
Rating:
3.0

Location was somewhat crowded.

joyce R. 
Rating:
5.0

Customer did not leave a comment.

JOYCE G. 
Rating:
5.0

Customer did not leave a comment.

Laurel O. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Nothing. SUPERB Service!!! The Modr's are great people and an excellent service station. I prefer them to everyone else around. They are 5 stars two thumbs up!

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Very helpful and courteous staff.

Clare V. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Customer did not leave a comment.

steven F. 
No reviews have been submitted for this location.

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