Mohave Storage did an excellent job
IAN B
Customer Reviews for Mohave Storage Mgmt LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I love renting from here , they are very friendly and will hook you up with the best prices , it was a nice pick up experience. They even offered water. I highly recommend!!! ⭐️⭐️⭐️⭐️⭐️
JESSICA CAll the reps are great they all deserve a raise.. come on u haul executives!! Raises for all of your employees. Thank you, lynda
Lynda GStaff was responsive and friendly.
JENNIFER GI feel that the quotes that we get are a little false advertising because I got an estimate of 69 and then was charged 151 which I understand why but it should be quoted could go up to XYNZ. The $15 insurance should be reimbursed if it’s not needed
VICTORIA CEasy to get in and out of with equipment. Office staff quick.
MARK SN/A
HERMAN NExcellent experience, no issues. Had everything I needed for my move.
Maureen PWe're very happy with attention, Michelle Very helpful 👌
RICARDO TNice place. Very easy check in & out.
SCOTT SAlways super friendly and helpful at this location.
ARMANDO MVictor was amazing to deal with. The trailer was originally reserved and scheduled for 9;00am however U-Haul "corporate" messed up and rented out our trailer. Victor worked with us to locate an alternate trailer and all was made right. Thank you Victor!!!
HOWARD CJust tell me where the cargo light is located.. lol had to google it so I could unload when it got dark.
DEBORAH IVery nice place
KENNETH HVery nice professional thank you
ROBERT BEasy and fast
MANUEL TMohave Storage is SPECTACULAR. Such good customer service. Highly recommend.
MICHAEL SBoth Samantha’s that I dealt with were phenominal!
Alan CTruck had a lot of existing damage but overall was clean. The block to the lock box to gain access to the key took about 15 minutes to get open.
Richard BAll was good
FRANK GThe person making the sale should tell the customer the size of the ball needed for the tailer and times to have the tailer by. I rented the tailer for two days, which stared at 2:30 on Friday. But Sunday they closed at 2:00pm. They didn't change me for the next day, but it would have help to know this information. I had a ball, but it was too big.
WALTER PGood job.
GARY HExcellent customer service from the gentleman that helped me. Great store all around
WILLIAM PFast check in and fast check out
JAMES LKayla was exceptional at helping us with this rental
Robert SI feel like I was cheated I was charged for 2 days because I was about an hour late returning.The girl said she had to cancel someone else’s reservation because I was late. I’ve heard about uhaul dealers overcharging customers when I worked in the traffic department at Northridge CA in the 90’s. She was a different girl than the one who I say the previous day. I thought I was paying 29.95 per day and I understand insurance is 15 a day and 95 cents a mile . I did not get angry but was confused by girl #2 I feel like sh ripped me off and will not “go uhaul” again 1 hour late doesn’t justify an extra day especially when there was at least 4 other trucks just sitting there. I think she lied to me
DAVID Dmore Reeses peanut butter cups!!!! Everyone was very helpful.
RICHARD Hthe van could have been cleaner expecially the windshield.
William PMohave storage in Bullhead was very professional and helpful . The return Uhaul was not open during the hours and days expected and very slow about checking the vehicle back in.
JAMES MSpoke with service reps at this location multiple times. They were always very helpful and professional. The whole rental process was quick and easy !!! I would use this location again !
SHERYL MNo improvement needed. The 2 associates in the office are awesome 👌
JOE BGreat service and easy to complete the process
KENNETH CVictor was absolutely amazing! What a kind and professional human being and he should be considered a wonderful asset to the Uhaul team. I would definitely come to THIS location again, just to be able to deal with him again. THANK YOU Victor!!!
CARRIE HActually, nothing.Everything was so perfect and went so smooth. I will. Highly recommend this company to all my friends and family.
MICHAEL KThe bullhead city location was great
William PPeople is the BEST customer service!
PHIL NThe truck and service was great , but they forgot to give me the moving doly and blankets .
CHARLES TNothing I had a great experience
JEFFREY VThe front representative is so helpful. He is the best sorry I forgot the name but he is the best. Asked for the one who moved from palm Springs California that guy is 🤩 amazing.
SOOKKASEM OEveryone was professional and friendly. Took care of me very quickly.
LARRY SVERY EASY AND PROFESSIONAL RENTAL PROCESS. LARGE CLEAN OFFICE WITH LARGE CHRISTMAS TREE VERY NICE TOUCH. THE PICKUP YARD WAS MOST SPACIUS AND EASY TO NAVIGATE
MARK GWe had a text message for drop off location and after arriving found that to be inaccurate and were sent to this location, upon arrival no body was there and drop off instructions were not clear. The surrounding area didn’t look secure for dropping off a trailer with no confirmation for the drop off so I call the Uhaul 800 number for instructions.
DAVID MThey are top notch!! No their business very well. I delivered the trailer in Cashmere, Washington after only 3 days use. Will I get a refund for early return?
THOMAS HUhaul people helpful and friendly
RONALD RCheck in and out was quick and easy.
HENRY MAlways super friendly and helpful staff.
armando mWent back there to rent it again after trying to reserve it to not have much, but I want it at a different location and they will not open. I went back to the spot and they had truck for me.
Brenda SThe truck had a low tire inflation issue and it was not able to be resolved before I took possession. They also did not have the equipment I rented as part of the order - moving blankets and hand truck. This made the move significantly harder. I also had ordered a larger truck, but was told all they had was a smaller one.
STUART SHad quick and easy drop off and check in. Super friendly and helpful staff everytime we have been here, as we're in the middle of multiple trips.
Armando MGreat service here as well. They were fast and professional. Only problem we had with the return, was not this place. Originally we were set to drop off the truck at precision auto in Bullhead. When we arrived they told us they would not take the truck because they don't have room. In looking at that place honestly they don't have any room. So we just returned both trucks at mohave storage, again they were awesome!
Mario RWhen I first setup the reservation I did it in person at the location listed. I then received a call confirming with a pickup location different than where I reserved the vehicle. Later that reservation and the vehicle size were both changed the day after I reserved it. The pickup time also changed as a result of this and I was not informed. I had to wait 3 hours until I could pick up the vehicle because of the location change.the only thing I received was a text wanting me to login to the website . I did not receive any phone calls about any of the changes to my order or reservation. I had 4 people waiting those 3 extra hours to load the vehicle I was not happy about the lack of communication from. U haul.
GREGORY LConveniently placed and helpful staff
TYLER SMy wiper blades were worn and used and when it rained I had to pull over due to vision. Then when I stopped at a nearest uhaul to exchange I was told I had to drive to a further location to get them exchanged. Also loading my car on dolly I had two women guiding me but also giving opposite directions. I feel their experience or day was off and things were not explained or showed properly.
SCOTT TI’m a firm believer in “ if it’s not broke don’t try to fix it “. Everybody was very professional and curtious .
LARRY SWanted 8 ft open trailer, did not have. They offered 12 ft trailer, hitch too low. Rented 5x8 enclosed trailer, severe hitch slap. Told them I wanted to return trailer on simpson road in Winchester. Agent was too lazy to look it up and said just deliver it to them. They were not excepting me and they were closed. Went to the next closest uhaul, they were closed too. Had to deliver the trailer 15 miles from my home, at your jefferson ave store. Never again!
GERALD MSo well done.
MARK LThe folks that helped me were excellent.
RAYFAEL HThe staff is always informative and personable, this is the only location I go to for all of my rentals.
CATHY R