Customer Reviews for Molinos Home Furnishings
(U-Haul Neighborhood Dealer)

Rating:

5.0

The staff were great!

Rating:

5.0

Friendly and helpful.

Rating:

5.0

Thank you for getting my daughter and I to Arizona safely!!!!

Rating:

4.0

The employees worked diligently, to ensure my rental was the best it could be.

Rating:

1.0

The location is a furniture store. The responsible people didn’t seem much interested in providing a service.

Rating:

3.0

There was no padlock lock on the Uhaul. Other than that, the Uhaul was in good condition. It was an inconvenience to have to go buy a lock for the vehicle.

Rating:

1.0

My entire experience was horrible from pick up to drop off. The app doesn't work. I strickly followed instructions to peform a no contact pick up and still had to go inside to speak with a representative. The representative blamed me after I followed their instruction. I was told to go to another location to pick up a floor dolly but once I said "this is so unprofessional", the representative eventually provided the dolly. The truck had fuel pump issues that made it so difficult to fill the tank. After drop off I told the representative about the fuel pumping issue and they said they already knew about it. During drop off there was some technical difficulties with the Uhaul application. I spent 30 minutes trying to submit the photo of the milage and fuel like 20 times and it still didn't work. I went inside the place of business and the representative confirmed the app was not working. They had to call customer service just to check me out. This was overall a terrible experience. Uhaul please do better.

Rating:

3.0

Had to 30 minutes just to be helped. Never got my dolly. When I returned the uhaul I could not find the worker to inform him of this.

Rating:

2.0

Uhaul truck was parked back in a salvage yard. Needed to drive it through the salvage yard to get out. Although I put in to use my mobile pick up and it allowed me to do so, when I got there I couldn’t do that and needed to use the counter. This delayed me an hour because my rental began at 9:00 and they didn’t open until 10:00. Although I only drove 25 miles, I put two gallons of gas in to make certain that the gas gauge was well above where it was from when I picked it up. He charged me for an additional 3 gallons which I disputed with corporate and got my money back.