Customer did not leave a comment.DELADIER N.
Customer Reviews for Monarch Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing - staff was very professional and helpful.James C.
Customer did not leave a comment.QUINTON M.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.JOSEPH O.
Better customer service and a different area for the Uhaul service customers.TAMEKIA W.
Very busy facility, I would suggest filling out as much information as possible online otherwise it might take you a while to get out of thereKayla U.
The only thing I didn't like was monarch calling to see when was I going to returned the van because another customer was waiting on it when I had picked it up at 11am, and I had it to 3pmCora E.
No one was waiting on customers for quite a while and then the gentleman just took my key and said he would email. He was courteous and did send a confirming email about an hour after dropoff.William P.
Woman in the office was especially helpfulthomas B.
Great Customer service and friendlyCurtis W.
Customer did not leave a comment.Yolanda P.
The people were great. Have rented several Uhuals over the years. This was the smoothest ever. Efficient. Highly recommend.PHILIP C.
I'd say nothing. I've used this company 3 times and never had a problem. Thank youMAVIS G.
Customer did not leave a comment.FREDERICKA S.
Customer did not leave a comment.BENJAMIN W.
Customer did not leave a comment.Alecia E.
Customer did not leave a comment.Liza L.
How about a picture of the gas lvl to match the $54 charge which was incorrect after dropped offJohn M.
Customer did not leave a comment.Crystal D.
Keys were not available for mobile check in. I told 3 employees that were leaving for the day that I was having issues with the pick up they each told me to call the 800#. Called the 800# only to be told the keys were not available therefore my reservation had to pushed to the next morning. The next morning, I still had to go to the same employees to get the keys. After we started loading we realized we did not receive the furniture covers that were part of the order.Micah L.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.LARRY R.
Customer did not leave a comment.Robert L.
Very professional and kind.Jessica H.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.NATHANIAL T.
All good and awesome serviceGAGANDEEP S.
Customer did not leave a comment.MIKLE K.
Kevin and his crew are second to none.DONALD G.
Customer did not leave a comment.ROSE J.
Everything was fine.WILSON S.
Window crank is broken making it difficult to operate. Overall experience AAA++++RICHARD W.
Customer did not leave a comment.Donald M.
Make sure you give the correct amount of moving blankets. We had to pay for $6 each for 2 that we didn't get.JESSICA C.
I got the run around. I originally scheduled to pick up at (am at another location well the reservation was moved to another location when I got there it said it was closed didn't open till 12 noon called Uhaul direct number and they said well we will move you to another location. U-haul rep said since the reservation got moved twice they would give me a $50 credit since I had to run around so much. When I got to new location everything was ok but they didn't have the hand truck I had wanted they said no problem we have one of the bigger ones but I would have to pay the extra that it costed even though it wasn't my fault I had been moved to a location that didn't have the items I ordered. I said fine just give me what I need to get started with my move and make sure my $50 credit was on there. The guy told me me it was showing but it wouldn't come off the total until the end of the rental after my milage and stuff was figured. I said ok. WELL GUESS WHAT MY RENTAL IS COMPLETE AND MY CARD WAS CHARGED FOR THE WHOLE AMOUNT AND WAS NOT GIVEN THE $50 CREDIT i WAS TOLD BY THE U-HAUL REP i WOULD GET!!!!! i GUESS NO SURPRISE u-HAUL IS THE ONLY OPTION OUT THERE SO WHY GIVE GOOD CUSTOMER SERVICE AND WHY GIVE THE CUSTOMER WHAT THEY WERE PROMISED!!!!David T.
The dolly we rented had a wheel broken and it wasn't usableshannon P.
I am a returning customer. Have had no issues in the past.Ricardo G.
They were not knowledgeable about rates because what they told me was different than what I saw online.ladon B.
People working there needs to use FACEMASK!!!Arturo G.
Customer did not leave a comment.Kenneth M.
The truck was fine and service was decent. The fellow who helped me on the phone was much nicer / more knowledgeable than the rude people who answered the phone when I called other locations. However, I was very put off by the fact that nobody in the office ever put on a mask. The hanging plexiglass was simply not enough for my comfort in this high Covid season. I would have gone elsewhere had it not been convenient to my house and my storage facility. Also, when I tried calling U-Haul to secure some help with moving (on recommendation of an in-store rep) there was no way to connect with anybody and the rep didn't have any info to help me. I thought that was very odd. I found movers elsewhere.Deborah T.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.William W.
David and his staff at Monarch Auto Sales are very nice and it's a pleasure to do business with them. This is the second time I've rented a U-Haul truck from them. Just like the first time, the truck was nice and clean and it ran and drove good with no issues. I will definitely use them again the next time I need a U-Haul rental truck.Robert D.
This store charged me for dolly that I did not pre-ordered or used it. I did not request any dolly. Also they charged me for a blanket that I did not order or used. The customer service was very horrible and very rude people.MOHAMED A.
Monarch Auto Sales made it quick and easy to pick up my U-Haul rental truck. The truck was clean inside and out. It also ran good and was easy to drive. I would definitely rent a U-Haul truck from Monarch Auto Sales again and I highly recommend them to anyone who needs a rental truck.Robert D.
Customer did not leave a comment.Brandon H.
I was charged extra for gas and gas was put back into the vehicle before returnShaneen S.
The gas was on 7/8 of tank , when I return it I filled up completely full , I ask for refund but they told me no refundMOSTAFA O.
You need to make sure all costs are known. Completely overcharged me without my knowledge and i am PISSED. Not only was the experience so confusing and long to actually get the rental, the hidden costs were not known and recieved at the end of my rental which took me by complete surprise. Worst experiance I have EVER had with Uhaul and i do NOT plan on using them againVeronica K.
Customer did not leave a comment.Mamie R.
Customer did not leave a comment.LARRY C.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Elias H.
I went to this location during the covid pandemic. No one was wearing a mask besides me and my partner. The employees were behind plexiglass, however, this is not safe. It made me worry about the cleanliness of the van. Also, there was a used Kleenex crumpled in the side door of the uhaul. I felt very unsafe and I will no longer be supporting any uhaul business. For my next move, I will be using a private company that takes the health of others more seriously. This overall was an uneasy and unsafe condition, as my partner has an underlying medical condition.Lauren S.
Customer did not leave a comment.Isaiah G.
Customer did not leave a comment.Amber L.
Customer did not leave a comment.RAEVON R.
Customer did not leave a comment.Vinay D.
Everything went smoothly.ðŸ˜ðŸ‘FREDA D.
Customer did not leave a comment.Yolanda A.
I completed the reservation and check-in process online. Once I arrived at the location, I had to repeat the same process with the U-Haul employee despite the fact that I had a printed confirmation in-hand. If U-Haul wants to improve, then employing a check-in process that does not require duplication of efforts would be most beneficial to the customer and the U-Haul employee.Oliver T.
The woman only did a quote! I said I wanted a reservation!MARCH H.
Customer did not leave a comment.CARLOS D.
Customer did not leave a comment.james O.
Customer did not leave a comment.Mohammed A.
It was a great experience the only thing I didn't like was no one was wearing a mask in the office.Marshall O.
Customer did not leave a comment.John W.
The staff is very kind and friendlyShanairra M.
Customer did not leave a comment.frank P.
Customer did not leave a comment.BEVERLY H.
Customer did not leave a comment.David F.
Spare tire should be provided for trailers.TRUITT A.
Customer did not leave a comment.Richar G.
Customer did not leave a comment.Alfredeon H.
Disappointed in the customer service received here. Was asked if I knew how to hook up the trailer instead of offering to help. When I brought it back they said â€œjust drop it where you got it fromâ€. Again, no offer to help. Pretty heavy (6x12) trailer to do that on your own....Matthew S.
Customer did not leave a comment.RANDALL G.
My uhaul experience today was unacceptable!! I rented a 10ft truck from the Exxon Irving Park location for 8:30 am. When I arrived there was no truck available. The owner said this happens with Uhaul every week ðŸ¤¨ I had to go to the Monarch location And it took 1/2 an hour to get a truck and it had NO gas in it. We weren't able to get started with moving until after 9:30. I will not rent from uhaul again. Penske has a much better process and hassle free. You have permanently lost my business.JASON S.
Customer did not leave a comment.Megan S.
Make sure requested equipment is already on truck. When doing self check inTamarrel C.
Customer did not leave a comment.RONALD L.
Customer did not leave a comment.Amber B.
Customer did not leave a comment.LUIS ADALBERTO C.
Customer did not leave a comment.ROY M.
Customer did not leave a comment.GARRY B.
Everything was great! Thanks for guys!Amanda T.
Customer did not leave a comment.Debborah M.
Customer did not leave a comment.CARLOS D.
Customer did not leave a comment.Camellia J.
The truck had not been cleaned when I got in.Stephanie G.
Customer did not leave a comment.Euan C.
Because of e check in the gas was not where they guy had me to sign inside before even going to truck. So my fault for believing a rep and we put more gas in it than it was and still charged. Michael whom I spoke to when I called to complain was very sarcastic.TOWANDA D.
Customer did not leave a comment.LARRY G.
David the manager was extremely rude. The employees were nice and actually apologized for his behavior. They said he gets â€œthat wayâ€ when the place is busy.Parker D.
Fast, friendly customer serviceTerri M.