Floyd is amazing. He solved all of my problems and was so kind. I would recommend anyone to this business.
KEITH D
Customer Reviews for Monarch RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I specifically picked this location so that I would not have to do a virtual drop-off. Even though I was there at the hours posted on the door, they were closed. I had an issue with the truck that I needed to talk to someone about and could not.
MICHAEL MExcellent service
Richard WFloyd was awesome, pick up was smooth and effortless! Was explained all the in and outs. Thank you!
Scott CVoice Floyd a raise
RONALD BFloyd is way too cool. Extremely easy to work with. 👍
JOHN BKeep up the good work. Excellent on all levels.
KATHRYN NFloyd was a super nice person
LARRY RFloyd is so great to work with. He is very helpful and good at communicating. I will continue to use this location regularly.
Krissie FThe rental was easy
RONALD SFloyd made the entire experience clear, easy, efficient. All around great service provided
RACHEL LCustomer service was excellent.
Talitha LA+ fantastic customer service absolutely recommend.
CURTIS OExcellent customer service.
Ronald BNothing I can think of.
MELODYE AIt did not need any improvement. It was a friendly, welcoming and professional experience. Thank you
TANJU OI was extremely pleased with the speed of my interaction at Monarch. I was in and out with my auto transport trailer in about 10 minutes. This is the place to go when you need trailering and hauling items.
ROBERT GFloyd was so great and very helpful. It was my first time to tow a trailer and he took the time to help explain everything and made it a seamless process. I will definitely be going back!
Krissie FVery convenient, courteous, and professional.
Guy BThe gent at the counter helping us was a gem. Great experience.
Lisa MDrop off was easy at this location. Staff emailed within minutes with our statement. Very pleased with our experience with Uhaul.
JEFFREY SSomeone called from Monarch Storage to let me know how to contact them if I wanted to extend my rental and for other concerns. This was very helpful. I used the app to return my vehicle and trailer after hours. It was very easy. I was pleased with this because business Apps are often worthless. This one was good.
LYNN CExcellent service.
RONALD BFind people like Floyd. This man knows how to take care of his renters
MAURO RFloyd went over and above to accommodate my needs. Special thanks to him.
GREGORY HNothing. Excellent customer service.
JOHN HMonarch Storage is amazing. The equipment is absolutely spotless and squeaky clean every time. Floyd provides the best friendliest service. He treats everyone as if they're family. The entire property is neat, clean and well organized. I rent Uhauls regularly and I won't go anywhere else.
Val KGreat service! Keep it going!
DAVID SFloyd was very professional & friendly. He handled my rental efficiently. I would definitely rent again here. He also hooked up the trailer to my truck which was greatly appreciated.
JANET Othe guy that runs the place is great to work with. second time for me, i would always rent at, or return a truck to this site
BRUCE WThe experience was fantastic Floyed took great care of me and made sure everything was taken care of. He was personable and so helpful and answered all me questions.
ANNA HThe owner or operator of the site I visited went above and beyond to help me and it was greatly appreciated! I would recommend this location to anyone looking for a rental!
FORREST JFloyd is the best example of caring customer service I have ever experienced!
JACK LFloyd was wonderful! His customer service was above and beyond. I had several locations to choose from, but he had the 5 star rating. He even provided me with his cell number is case I had any problems with my move. All went smoothly with our rental and our move to Montana went off without a hitch. If I ever need a U-Haul in the future I will definitely. Go back to him.:
SUSAN BNa
AHMED AMilitary discount..
RONALD BFloyd was very helpful and professional.
LOUIS EThe store manager was very friendly and helpful. Made sure I had everything I needed and answered all my questions. Top notch professional service !!!!
DARRYL AN/a
VICENTE SAfter being highly inconvenienced by first a location change and second the secondary location not being open when it was supposed to I finally got my trailer. The owner was great to work with.
JOHN CFloyd was very professional, friendly and accommodating. My whole process with him from the reservations, contract, pickup and dropoff was quick and easy. Would definitely rent again from here.
JOHN RProfessional and courteous service. Well maintained and clean.
JOHN NExcellent service.
Ronald BFloyd is an above and beyond kind of person. I have used this location twice, even though there is a U-Haul facility right around the corner from me. He has great people skills and is all about the customer!
MISTY LThe truck worked really well, however the check tire light was on the entire time. The man that checked us in told me the problem was with the sensor, but it really bothered me the whole time I was driving, worrying that the problem was actually a low tire.
ANN HNot a thing top notch service
Paul TReal good customer service
ISRAEL RThe man was very maniable and went step by step how and when etc.
BARBARA AThis was a great rental experience. Floyd is very professional, and also very helpful and always available for questions and assistance. The truck was very nice, easy to operate, and exactly what I needed. Thank you!
SALLIE WFloyd did a great job in getting me hooked up and on the road quickly. Thank you Fliyd. I will be back next time I need a truck or trailer.
JOHN HI’ve used this location a couple of times and Floyd is awsome! Very clean equipment and spot on services.
Gerald BFloyd is absolutely fantastic. This was my 2nd time renting from him, and he always tries his best to accommodate my needs.
JACOB SFloyd took great care of us!!
DANE EFloyd is very accommodating.i felt reassured that I would be able to pull a u-haul with the information he provided and the details sent through email.
ELIZABETH SGreat.
Teri MFloyd is always courteous and professional.
Michael BN/A great customer service
Vicente SFloyd was great and helped me out with an unfortunate situation.
Jesse WThe transaction was fast, friendly, and we had no issues! If we needed another truck, we would definitely head to Bastrop!
Quentella QFloyd at Monarch RV storage is "Da Man" - he did so much to make everything right, and is such a friendly person too. Totally recommend using this location
Darren LThe service is always top notch at Monarch RV storage and uhaul in Bastrop Tx..
Michael BOnce again, Floyd, Super UHaul Man, saved the day for this frequent mover. Great communication, service, equipment, makes moving so much easier to have the right truck at the right time every time.
Lizabeth WFloyd always has things together and ready to go! I had to pick up at another location the guy never bothered to show up so I went back to Floyd and he gave me a truck and I got my work done 😎
VICTORIA PFloyd is great! Very easy to work with! Very helpful!!
Dane EIt was raining hard when we arrive to pick up the trailer. We backed up the truck and waited for the rain to stop. As we were waiting, the uhual guy came outside with his rain gear on and connected the trailer for us in the pouring rain. We didn't even have to get out of the truck. Thank you Uhaul.
John CPick up was delayed by u-haul
CHARLES E