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JOSE J
Customer Reviews for Monchis New & Used Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the rain stop.
Michael RBest customer service in the lower valley.
RUBEN SHe didn’t have a lock box for the keys so he put them under a cone in the parking lot. Then when I got there to pick it up his location wasn’t set up for Mobile pick up and I had to call customer service and they said he shouldn’t have done that with the keys. Then said I had to come back 3 hours later or just take the car and call later to check in. It was rediculous.
Kelly GRamon from the pickup location is friendly and helpful! Will be renting from him again.
Dario PMy original drop off location was Moscow ID, where I had a 10x20 storage unit reserved through the uhaul app. I was informed by the team at that location that reservation means first come first serve. Why was I able to get a reservation if reservations don't exist? They were not able to get me a suitable storage substitute and the experience was very frustrating and wasted a lot of my time. Uhaul needs to fix this... In no other industry does reservation mean first come first serve. Penske next time!
NICHOLAS CReserved truck 2 weeks before needing it. U-Haul calls day before and says I need to drive 20 one way to pick up the truck in toppenish. This is YOUR JOB to have the truck in Yakima . Then we had to drive to one of the Yakima locations to pick up blankets. Very POOR SERVICE FROM U-HAUL, I should get a refund for all trouble.
Doug PFriendly service!
Ada WEverything was amazing with the location. East to work with and fast! Hope to do business at this location soon!
Miguel M