I just use drop box.
Misty B
Customer Reviews for Moncrief Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was reserved to be picked up at the Meridian, MS location but truck was not available. Please learn the definition of Reservation. The trailer has cardboard left in it when picked up and the truck had not been swept out.
John DI never got called for my refund
Sharon MThis location was clean and easy to find. The truck was clean and well maintained. The only surprise encountered was a broken tire strap on the tow dolly that had been tied together. I did not discover this until the next day when I went to hook it up. I did call the location, and they were willing to take it back, however they only had an auto transport which would have cost more. I did speak with a U-HAUL representative over the phone and sent pictures over the app to show the state of the tow dolly. They had sent a technician out, but another U-Haul location in another area was able to add safety chains. All in all, it was a good experience.
Oriauna RVery helpful!
Randy RThe truck was dirty and on empty when I picked up I returned it in the same way and was charged for it what a joke
Mark MI called the drop-off location and the Rep informed me that I can drop off the trailer after 5pm. That was extremely helpful. Thank You!
NATHAN BThe process was simple and the equipment worked as it should.
Timothy WNo estan limpios
Diego Gthe trailers need to be very clean all the time
Diego GI feel like the mileage charge was a lot more than it should have been! Paying $200+ for a one day rental is ridiculous.
Mark JEverything was good
Watasha BIt was kind of difficult to figure out where to park the truck because of the size. This was my only concern.
Elizabeth LMake sure someone is there to help in a timely manner
Anthony Neverything was great !
Breanna BThe representative in the office lied about not being charged of the whole amount or not being charged at all
John GIt was an excellent experience - no complaints at all
Kenny SYou might consider better communication between you and the place I rented from. Talked to Christi with your company and she asked that I come in and renew the contract. I told her I would be in on Friday that the truck was still loaded due to rain. Friday morning Travis Christian came to my address and disabled the truck with it loaded. I'm very upset right now!!!
Gaynell CGreat experience
Lawanda HVery very good and helpful…. I hate having to put someone else’s problem on them but they were very helpful. Although they couldn’t fix the problem they gave me a number that could. Next time I’ll book through them
Porsha JExcellent Service!!
Robbie PLocation needs to be updated in Google maps to be more accurate
Arthur NEverything was fine
Jacques BThe guy was so rude. He made me help him put it on and I had to help him tighten it up. I just hated the customer service there. He wouldn’t even let me pull in and turn around.
Rosalind H