Customer Reviews for Monoprix Food Mart
(U-Haul Neighborhood Dealer)

160 reviews

390 Airport Rd   Griffin, GA 30224

(770) 227-0292

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat-Sun: 12:30 pm - 6 pm

Services at this Location:

Contact Us

(770) 227-0292

390 Airport Rd
Griffin, GA 30224

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 9 pm
  • Sat-Sun: 12:30 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The guy who helped me doesn't speak good English, being able to understand any instructions or anything else about the rental would be helpful

Edward K. 
Rating:
1.0

Charged me .70 a mile instead of the .40 stated at reservation!!! Crooks

SCOTT Y. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
2.0

Much prefer Pike Auto. Tom makes sure the trucks are clean, prepped and ready to go. The location I rented from today didn't have the truck prepped, I had to put my own rental blankets in the truck, the dealer gave me the wrong key to the truck so I spent time trying to get the door open with the wrong keys, and when I tried to document previous damage the link in the contract went to a dead Uhaul page (the dead page and bad link is probably corporate's fault). The truck had 133K miles with an exhaust leak and catalytic rattle that made me think the truck had been high centered and pulled off doing damage. The truck had restricted power due to the damage. To top it off, during this rental, Uhaul called to ask if I return a trailer that I rented for 4 hours, was billed for the day of rental and their system still showed as out.

david F. 
Rating:
3.0

Most individual UHaul facilities are not clearly marked, inside or outside. It is difficult to identify when they are mixed in with other businesses. So I would like to see you start there.

Anna C. 
Rating:
3.0

The guy I dealt with was not very professional and kind of rude. He didn't speak the best english. He also was confusing and did not give me any paperwork at all.

JUSTIN L. 
Rating:
1.0

Online reservation was for 24/7 pickup. The reservation website allowed me to make the reservation and sent me a confirmation. However, this location doesn't do the mobile pickup. I was supposed to pick it up at 7 am. A wonderfully nice person in the Griffin regional office helped me with a new pick up time of 9:15. She confirmed with the manager that he would be there. He showed up at 10 and was rude.

RANDALL W. 
Rating:
1.0

Tried to call several times the day of pickup. No one answered. Left message never got a return call. Staff member was not friendly or helpful. Location was over 20 miles out of the way from original reservation location.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Helpful and friendly

WILLIAM H. 
Rating:
5.0

No problems - service was very good. Thanks.

TERRY H. 
Rating:
3.0

This was not the location we originally reserved from. We made our reservation at a place that had the $50 guarantee that they would have our truck in that spot. Instead we were given a different truck in a different spot without being asked if that worked for us. And of course, when I mentioned the $50 guarantee to 3 customer support agents they brushed it off and moved on to my next question.

JACOB M. 
Rating:
5.0

U-haul ... the company that has it's act - together ! Thank you

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

Xavier M. 
Rating:
4.0

Cannot hear him behind the glass.

ROGELIO P. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

MARCOS G. 
Rating:
3.0

No reply to my phone call. Couldn't locate anyone at the store for five minutes.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

naasira B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
2.0

Customer did not leave a comment.

RIKEITHIA D. 
Rating:
3.0

I called three times and never got an answer then after I got home they sent new bill and I was charged 50.00 more than quoted

connie K. 
Rating:
5.0

Customer did not leave a comment.

Joannie W. 
Rating:
4.0

I went to one location and they didn't have what I needed, but reserved the correct equipment at this location. Great customer service. Outstanding team work.

ALVIN S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Not as Great as the Camden location but definitely worth utilizing Would Not Hesitate to use again

guy K. 
Rating:
5.0

I have bring from you all three times in a month I have I have I've had excellent service the people were nice the equipment was nice and run great two trucks I would prefer my friends and people I didn't even know off the street if they wanted to rent good equipment cheap U-Hauls the way to go so far I love y'all service the equipment is Queen and ready to go and I want to say thanks happy holidays and keep up the good work U-Haul is the way to go and yes I would refer you to France poor people off the street

richard B. 
Rating:
3.0

I was charged $61.76 for this rental and used it l less than 2 hours. round trip was 23 miles in town. It clearly says $19.95. I was charged for gas that I also put back in the vehicle and it was more than what was in it when I rented it. When I returned this U-Haul the guy tried to charge me $94 dollars and some change and he already charged my card once for $35.00 and some change. Very disappointed and angry at this point. Will not use this location again.

Kala G. 
Rating:
1.0

Be there when you have a customer waiting. My pickup was at 10am. Nobody was there until 11:30. Horrible service. I will never rent from that location again.

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

roy W. 
Rating:
1.0

I dropped a Uhaul here last month and the attendant said I did not put gas back in the Uhaul and tried to charge me $70 (Uhaul promptly refunded). This time they got the trucks mixed up (Uhaul promptly fixed - as in when I called I did not even have to wait for an operator). Monoprix did not even have a lock on the key box - lucky the truck was only switched and not gone because it was stolen. Surprised Uhaul allows this place to be a dealer.

William H. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
1.0

Lied to and Stolen from. As if someone robbed me in an alley. Dropped the truck with more fuel then when I left. The fuel gauge confirmed. Operator of this MonoPrix Food Mart - Mr. Yakam charged me $70 to put more fuel in the truck. When I went to speak to him he lied to my face and said the truck was on empty. Really surprised Uhaul would have this quality people. I hope they will watch this guy as I am sure he will continue with this behavior. I love Uhaul but these dealers may be the end of my relationship with Uhaul.

WILLIAM H. 
Rating:
1.0

It is so upsetting to get ripped off and lied to. I dropped a truck at this location and he said I did not leave enough fuel in it. He charged me $70 and lied to me when I know it had more fuel in it then when I rented.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE H. 
Rating:
3.0

With the pandemic we are having, I selected to pick up with the app/phone. I still had to go in the store to get the key. I thought I was getting no contact service.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

calvin S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

Jerri F. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
1.0

The person cannot speak understandable english, is rude and unhelpful.

Gregory T. 
Rating:
5.0

Mobile app worked great. No messing with paperwork anymore. Attendant was friendly.

Tucker W. 
Rating:
5.0

Love this place. Very attentive and efficient.

William H. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
1.0

The merchant over charged me

Shameeka J. 
Rating:
4.0

Customer did not leave a comment.

Miranda M. 
Rating:
4.0

The franchise owner was very polite & helpful. Great job!!

Reginald F. 
Rating:
1.0

The interior of the truck was filthy. When I questioned the attendant he said he knew.. Next it was not explained the drop off procedures.. After the key was in the drop-off box it said to go online to return truck and that's when I discovered that I was supposed to take pictures but the truck was already locked and the keys were in the drop-off box..

David P. 
Rating:
5.0

Customer did not leave a comment.

jennifer A. 
Rating:
1.0

Have more than one person there to run the gas station and Uhaul business. I arrived on time but had to wait for other customers and then they tried to charge me for another day because I had to wait.

John S. 
Rating:
5.0

Customer did not leave a comment.

Joreen C. 
Rating:
3.0

This UHaul location was at a convenience store. It only had one box truck and one car hauling trailer. The service however was good.

Thomas K. 
Rating:
4.0

Don't send out a text at 6:15 in the morning??

Greg P. 
Rating:
3.0

Equipment was damaged when I went to pick it up and no alternative was offered.

Benjamin P. 
Rating:
3.0

Speak English

shane N. 
Rating:
3.0

Customer did not leave a comment.

brenda C. 
Rating:
1.0

Truck was not ready. Had a bad tire before we left town. Broke down during the move. A 5 hour trip took 18 hours.

Heather W. 
Rating:
5.0

Outstanding Customer Service provided at this location!

Ronnie A. 
Rating:
5.0

The onsite sales rep did a great job. The truck was not back so he rented me a trailer and we used my friend's truck. The national sale rep gave me a military discount. I should have called the return location prior to leaving my destination. The facility was closed when we arrived so we had to find an 'open' UHaul lot for drop off.

ron H. 
Rating:
5.0

Na

jacqueline B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
1.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Difficult to understand on the phone. Had a concern about the rental days allowed. I had to call U haul my self to extend a day

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

duane S. 
Rating:
5.0

Customer did not leave a comment.

michel T. 
Rating:
5.0

It's great as is

michelle W. 
Rating:
3.0

When we picked up the rental, and returned it, we were made to wait while a line of customers were waited on, even though were were in line first.

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
1.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

harry T. 
Rating:
5.0

Customer did not leave a comment.

christopher K. 
Rating:
5.0

Customer did not leave a comment.

lanier K. 
Rating:
5.0

Customer did not leave a comment.

Adreain H. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

The location was the third option beyond the original reservation. Keeping in mind that the reservation was scheduled well in advance, the issue of locations being posted as open but in fact were not and that the actual location we received the truck from didn't have all the equipment we requested (a utility dolly) made our moving day more difficult. But this location did have the truck we needed and was opened when we needed it to be where other locations weren't.

Matthew D. 
Rating:
1.0

I highly recommend that you stop allowing them to represent Uhaul. Uhaul has always stood by their name, products and most of all their customers. The place where I picked up/dropped off is despicable. The man was not only rude he was disrepectable and lied to me more than once. I am completely appalled by the charges that have been sent to me. Everytime I turn around the price changes 1st it was suppose to be $ 79.00 plus mileage. 2nd $255.00 when I turned the truck in and disputed the charges with Uhaul during my check out. 3rd I have an email/statement with $313.00 ... I'm in shock and honestly don't know if I will ever use Uhaul again. I feel like I have been completely taken advantage of and ripped off and for that to happen during one of the most important stressful things we go through is overwhelming and disgraceful. My heart is broken... Because of this I am starting out in my new home in debt and the man who is representing Uhaul is responsible for this. You may also want to send someone to inspect your trucks that he has because the one I got was awful and when I let him know he basically blew me off which I also mentioned in my checkout. Please reconsider these charges. I would not have had the truck as long as I did if he hadn't lied and said I wouldn't be charged for bringing it a couple hours late. Then he charged me for another day because I was 15 minutes late and called him in advance and again he was very rude. I only needed the truck for 2 days. Sincerely Disappointed, Deborah Stephens

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Excellent experience

kenneth G. 
Rating:
2.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

joe O. 
Rating:
4.0

very easy only had to use it for few hours but please with the service i received.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

Customer did not leave a comment.

Collin K. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
1.0

Operator of the store tried to say the truck was wrecked but couldn't show me where any damage was on the truck. Tried to keep my money. Will never use them again!!!

Ginger S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

terrell B. 
Rating:
5.0

Customer did not leave a comment.

billy S. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Excellent location

Douglas W. 
Rating:
1.0

Refused to take the unit and told me to take it somewhere else. Had to call customer service.

David P. 
Rating:
4.0

Small property, not very well lit.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
4.0

We were satisfied with it the way it was just fine. Maybe turn down the TV while talking to customers as it's difficult to hear you from behind your bullet proof cage. The man who helped us was kind and smiling. I would use them again.

Diana Y. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

andre F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT N. 
No reviews have been submitted for this location.

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