Clerk was unaware of how to lookup reservation. I had to call customer support who got in contact with his manager to help him out. Further, had to ask for assistance hooking up trailer. My hitch was a little too tall, did not like the angle. Went to next nearest U-Haul location to get a better hitch. That location was very helpful, Griffin Storage.
GARY L
Monoprix Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Griffin, GA 30224
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Customer Reviews
- 2.0 Average Customer Rating
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The drop off location was the absolute worst experience I have ever had. I have rented multiple trailers, car haulers and trucks from UHaul. The drop off was behind the building. There was barely room to back in. The ground was full of large rocks. There was no assistance from the person in the store. He did not come to check the trailer after I disconnected so why did I have to return during business hours? If I had known that, I would have returned it to the Bowling Alley Lane location.
Richard JFor starters follow the reservation that was made, don’t be hateful due to the costumer, keep all maintenance done on the equipment. I had to clean the back before putting my stuff in it, it had a tire maintenance light on when I got it as well as one for the gas cap. Then had to call costumer service to change the drop off location and the man was also rude. I am new to this area and only knew of one drop off place I had no idea where to others were. I did everything I was supposed to do and they are still trying to charge me another 37 dollars. Which no explanation as to why. U-Haul was a big disappointment from the beginning because the first reservation the place did not even have a truck or my reservation. I Pray I never have to use U-Haul again. Bad r yall the way around.
SAMATHA HMake sure all tires on vehicle are properly inspected before renting them out
Denise WClean the truck out before renting them out
shirley j