Best customer service ever
GERARDO D
Customer Reviews for Montague Family Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Kimberlee DVery helpful knew what they were doing.
EVERETTE COffer free dolly
ERIK HNothing , They were great.
JIMMY RThis rental location is by far, the best I have ever used. They are quick, friendly, and seem appreciative of my business. I know I appreciate them.
FRANKLIN FGreat staff w great service. Couldn't ask for anything better
Laurel PWhen we first booked we selected mobile pick up and when the person called to confirm they advised whoever checked us in forgot to put mobile. So she sent us to a new location and advised we could go inside at 8am they would be open. When we arrived at 8am the location wasn’t open at the time provided. So we waited until about 8:15 then called. Customer Service was horrible when we called to find out more information. She actually flat out sighed and huffed on the phone as if we were an inconvenience to her day. We were told whoever opened was running behind so we left and came back about 20 mins later to give them time. And yet still no one there. So we called again and the person who answered nastily told us no one was coming they called out and gave us a different address. We finally were able to get the U-Haul 1 and 1/2 later after driving back and forth due to someone deciding we were an inconvenience to them. I would never refer or use this location again! Oh and we rented a dolly and paid for it and guess what they had none.
NICOLA NVery useful car hauler.
DAVID MEasy drop off.
NIKOLAS DDropped off after hours. No one on duty.
SALVATORE MIt all went well. Easy access and friendly service.
Michael SRatchet for hold down strap needs to be repaired.
SCOTT SAbsolutely nothing. it was awesome and super easy and quick
Kenneth RNo one there to help. On the weekends should be available
ed wDropped it off in A.M. and they said they called it in to you because I kept trying to use the App for I was nervous leaving it at a place like a salvage yard. I immediately went back to their office to ask why the reservation was still active on the app and why the guys at the garage are not picking up? The girl at the other building said her computer is down and can’t email me my receipt yet. You charged me for another day and was not my fault. Shady!
Daniel DNot top 100. The truck had empty water bottles and trash in the back. Not one of the best uhaul rental experiences it took a while to get out of their. When putting in directions to the uhaul location it sent up to a repair shop who directed us to the location. The lady that helped us was nice.
Melaina KOpen 24 hrs. Cameras everywhere. Dropped of my trailor late w/no issues.
Jay MEveryone was friendly and helpful but I made my reservation on line and was told by customer service he would give me a 10% discount I didn't get and they added a $40.00 fee for safe tow I didn't ask for and was not asked or told about it at time of pick up. Customer service was very helpful in getting me a refund when I returned the rental.
Carl NEverything was perfect
Delaney BVery helpful!
Sean BWhen we picked the truck up, they did not have a one-way truck available. I asked if there would be any additional charges when we returned the truck. We were told no. When dropping off the truck, we were advised that there were mileage charges. They told us we were given ninety miles, and then had to pay for the additional. This would not have been an issue had we been advised. Drop off location was excellent. Pickup point seemed very disorganized.
Michael ECustomer service was efficient and friendly. I will definitely use them in the future.
Frank FVery good customer service . They are amazing
JESSICA CNone
Terry NLot was crowded but he helped me back the trailer in to a spot.
glen cVery prompt, could use better land use for parking
Walter KThe ac only blew hot air and I had a two hr drive each way. I had to open the windows cause I sweating in a hot box and constantly had to put a cold towel on my face. They only had two trucks to chose from. They people were excellent and very helpful but the truck definitely needed it maintenance. I would advise you to stay away from the 15 foot truck with a broken AC
CONNIE K