Customer Reviews for Montana East Hardware
(U-Haul Neighborhood Dealer)

270 reviews

14308 Montana Ave   El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)

(915) 493-8581

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(915) 493-8581

14308 Montana Ave
El Paso, TX 79938
(At corner of Las Casitas DR & Montana AVE)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOANNA S. 
Rating:
5.0

Everything was great Thank you

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Ross C. 
Rating:
3.0

Customer did not leave a comment.

Jade W. 
Rating:
4.0

Customer did not leave a comment.

Traci G. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

Customer did not leave a comment.

Natalie V. 
Rating:
4.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

The gentleman at the desk who helped was extremely helpful and very kind. The woman who made the reservation for me was also extremely kind. The store was very well kept and the uhaul was clean and ready to go as soon as I arrived. I recommend 10/10.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Adelaide A Herna H. 
Rating:
4.0

Customer did not leave a comment.

Belinda A. 
Rating:
3.0

The location and truck were good, but I also reserved some moving dolly's. I called them to verify the morning of pick up and they informed me they didn't have dolly's. I was left to scramble about how to move the furniture. I found an alternate pick up for the dolly's, but I had to drive to a different location which was an inconvenience and not in my plans. The workers were nice and courteous and professional, but the last minute changes left me stressed.

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

bejamin V. 
Rating:
1.0

When we arrived a DAY early, we were told that we couldn't leave the truck at this location because they didn't “have room” for it, despite the fact they in fact DID have a whole parking lot. They wanted us to take the truck to leave it at another location. If we would have done this, we would have been charged an additional fee! Ridiculous! UHAUL clearly needs to get their shit together. We will NOT be renting from them any time soon after our shitty experience last weekend!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Shanquan K. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

There is nothing you have to change the representative was very helpful and pleasant. Made the transaction process smoothly and effortlesss

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Staff was great, thank you for all your help

JULIE W. 
Rating:
1.0

When I got the U-Haul the inside of the truck was dirty with some type of animal food

Martin C. 
Rating:
5.0

Smooth transaction

Michelle G. 
Rating:
2.0

I never received a receipt for return. I even called and asked for it the following day because I never received a emailed receipt like they said I would.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Francisco F. 
Rating:
5.0

Customer did not leave a comment.

Estefeni R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
1.0

No no

OSCAR RENE G. 
Rating:
5.0

Honestly my experience with this location was wonderful!

Natalia A. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
4.0

Customer did not leave a comment.

RAUL G. 
Rating:
4.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

Phyllis P. 
Rating:
5.0

Customer did not leave a comment.

MANUEL O. 
Rating:
1.0

Customer did not leave a comment.

STEVEN B. 
Rating:
3.0

Customer did not leave a comment.

Alfonso A. 
Rating:
5.0

Customer did not leave a comment.

Ernie L. 
Rating:
5.0

Absolutely amazing staff and very helpful!

JAIME N. 
Rating:
5.0

Customer did not leave a comment.

WILFRED B. 
Rating:
1.0

I should have went to an actual Uhual facility. I was not confident in the staff on Montana Ave. It was obvious they were in it for the money and not for the service. I know that's vague but that's all what I will say.

BRIAN JOHN-MICHA H. 
Rating:
3.0

Customer did not leave a comment.

ADRIAN F. 
Rating:
3.0

Customer did not leave a comment.

LINDA I. 
Rating:
3.0

Truck was dirty. Website was faulty. Customer service to get assistance to return rental at night took an hour to call back. Used 3 different phones and online instructions didn't work.

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

ANDREZ S. 
Rating:
5.0

Worst experience ever reservation method broken why make reservations if product not available does not make any sense whatsoever wasted a 1/2 tank of gas going from store to store to find product whould like to talk to someone about it. (915)7305739

JOSE B. 
Rating:
5.0

Overall experience was great! Customer service at this facility was very welcoming. Only snag I hit in the process was when I returned the equipment. Price was different during the check-in process that I completed through my mobile device. A quick reach out to customer service and the problem was resolved. Other than that, equipment availability and pricing was straight forward. Thank you.

FAUSTO R. 
Rating:
3.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO D. 
Rating:
5.0

Customer did not leave a comment.

LORENZO O. 
Rating:
2.0

Very rude to us. Stated they didn't have a furniture dolly or a utility dolly but there was one. My son walked around store and found it. We had to tell the employee that. They acted like they didn't want to rent it to us. She was in a hurry to leave and went through everything fast. Will not use them again.

MELONIE H. 
Rating:
5.0

Thank you

Jose V. 
Rating:
4.0

The truck breaks need a maintenance. However, Ms. Cecia Puente was excellent. Great customer service and help from beginning to end.

MIGUEL P. 
Rating:
4.0

Post the hours of when the UHAUL rep is on site as the operating hours. I showed up for a rental but the rep was not there until the next day.

Frederick M. 
Rating:
1.0

Truck broke down on the highway due to transmission.

Gayona C. 
Rating:
5.0

Customer did not leave a comment.

Ariadna G. 
Rating:
5.0

Amazing place very help full!

ENRIQUE SALVADOR R. 
Rating:
5.0

I've been to this place multiple times, I will continue to use this place for my U-Haul needs

OMAR M. 
Rating:
1.0

The owner of the store lied to us and told us that we did not have to return the truck at the same time the next day because they would be closed and it turns out that they we're open so they charged us for 2 days for returning the truck late. We will never rent from this place again.

Claudia C. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Irma J. 
Rating:
3.0

Customer did not leave a comment.

Soledad R. 
Rating:
1.0

Make sure when they give you a time they stick to it

Yolanda F. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL C. 
Rating:
3.0

Customer did not leave a comment.

Crystal G. 
Rating:
5.0

Location helped me by taking my word that I never received an extra 24 furniture pads from other location in AZ

NANCY G. 
Rating:
5.0

Customer did not leave a comment.

ROSA S. 
Rating:
3.0

The truck I used had some serious issues. I couldn't get passed 72 mph on the interstate. The Uhaul kept skipping on me and didn't run very smooth. I had a hard time passing semi trucks in the wind going 65-70 mph.

ARTURO V. 
Rating:
4.0

Customer did not leave a comment.

STEPHAN LEE M. 
Rating:
5.0

Customer did not leave a comment.

VANEZA G. 
Rating:
5.0

The staff was very professional and helpful:)

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

The gentlemen that helped me in returning & being able to upgraded to a bigger trailer was awesome , very professional, extremely helpful & went out his way to help me out with everything. Gentleman's name was Albert. Guess the main region here in El Pasó, tx.

EDGAR C. 
Rating:
5.0

Customer did not leave a comment.

DANA T. 
Rating:
5.0

The attendant that helped us was very accomodating and helpful. It's a small store but I recommend it cause of the people that work there!!

JOHN RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

A'Ram C. 
Rating:
3.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah S. 
Rating:
5.0

Good

MARIA A. 
Rating:
2.0

This location is not a true U-haul location.

alberto R. 
Rating:
5.0

Customer did not leave a comment.

BEATRICE M. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Had a light for the tire pressure monitor. The tires had good pressure, just the light about the monitor. Other than that everything was great!

JASON C. 
Rating:
3.0

Customer did not leave a comment.

JAMES ANTHONY G. 
Rating:
5.0

Very nice young lady there.

Thale G. 
Rating:
3.0

The first trailer that I was assigned had bent and rusted rims with paint peeling off of it. The trailer I finally took had cracked fenders where welds were broken but I felt it was safe enough to take.

Sylvester O. 
Rating:
3.0

The customer service at the counter was good. The part that was lacking was the cleanliness of the truck and the fluids (windshield wiper fluid) were not topped off.

Brenda A. 
Rating:
4.0

Clean the trucks

Jaime M. 
Rating:
5.0

The two gentlemen that helped me were very helpful & went above & beyond to find out why I was being charged extra mileage & for an appliance dolly I never received . I was impressed with their expertise & friendly way of talking to me. Great job!

CAROL E. 
Rating:
5.0

They were very friendly. I can't think of anything they can do different.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

GERARDO R. 
Rating:
5.0

Customer did not leave a comment.

Francisco U. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
1.0

The person who checked us in didn't know what he doing. I never received a confirmation from the location or phone/text or email. I almost forgot to pick up the trailer.

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

Josue R. 
Rating:
4.0

Customer did not leave a comment.

josue R. 
Rating:
5.0

Great consumer service!!

karla C. 
Rating:
5.0

Customer did not leave a comment.

Misti F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top