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Bernadette C
Customer Reviews for Montana East Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wrong email address. I am not a current customer, and I will never use U-Haul ever again.
rene bCheck the items
ANGELICA EI reserve my truck at #16 when arrived closed Had to find another location very inconvenient
Gloria MThe representative is very professional and friendly. I'm retired military and have moved countless times, and this U-Haul experience was definitely the best I've had over a 40-year period.
Scott WThe older man that works the counter is not friendly. Came off rude and not too willing to assist until a younger male came to assist. Process was extremely slow!
VERONICA MGood people at this location
JOHN GBetter maintained vehicles. Check engine light, low tire pressure light, and radio was inoperative. The employee that helped me was knowledgeable and courteous, and the process was easy even though I didn't have a reservation.
Brandon BI have the U-Haul rented for 24 hours. I called in to customer service at U-Haul and extend it for an additional 24 hours. It was notated on my account that I was to turn it in before 4:00 PM today. Upon arrival at the rental location the store owner charged me for three days. I was only supposed to be charge for two days. I would like a reimbursement. For the additional day I was charged since I did return the vehicle before 4:00 PM today.
Clifford AIt was excellent, thank you very very very much.
David PI reserved a 15” truck with furniture dolly. Then was told the truck size I needed was gone and I got a smaller truck which was more expensive then the online price I was given and no furniture dolly was available and I was still charged for it. Hopefully I get my refund.
Jacob MKeep up the good work
MARIO FI was slow.movinh this AM ... 24 hours is 24 hours.
JACK CThe mobile pick up process needs to be streamlined. If additional documentation needs to be provided then maybe ask for that information ahead of time.
STEVEN AEverything was perfect. I had a wonderful experience picking up and dropping off.
donovan rGreat customer service! The people were nice and attentive, but they had us waiting for a while since their internet was slow.
Yesenia BN/A
Gregorio MSmaller rental trucks need cruise control.
STEPHEN LLocation is super sketchy. They didn’t have ramps for the trucks and didn’t offer a military discount like it said they would online.
Allison GThere was liquid leaking out of a bottle of water in the cup holder when received truck and green tag was tampered with and strategically placed that you could not tell unless looking. Did not notice e until I was sweeping out truck. Staff was nice and helpful.
Jennifer MMaking sure the vehicle is well maintained mechanical, we almost got into an accident because of the vehicle kept trying to swerve off the road
Aaron LGreat service at Montana East Hardware and Feed! Thank you
Raymond OThanks great customer service
joel pNothing to add, pretty easy process.
Chad FAbsolutely the best U-Haul rental in all of El Paso.
Jaime NBooking and reservation was pleasant and had amazing customer service. Staff are very friendly and helpful at this location. Definitely recommend and will book there again!
Daisy GGreat job
Juan CStore was a feed store, so it was as clean as it could get.
Francisco GHelpful and attentive. Had everything ready when I arrived.
Jesus TExcelente service at this location quick and reliable
bigal cN/A
ERNESTO BI’m the one paying. I said no insurance and my relative told me to get it. They charged me for it.
Whitney AMaintain your level of proficiency
Divine Meverything was great. thank you
Jose CWe did truck share and pick up/drop off at 6pm and then after hours. This location was nice as far as needing to get the truck and go. The truck had drink spilt on the door and at the pedals when we picked up. Also had moving blankets and a dolly that we didn’t pay for lol. No other issues and got the job done.
Dylan MThe only difficulty we had was in getting online help,wish we had known some rules sooner .
Carolyn CStaff was very friendly and helpful!
LORENZO LEverything was great Thank you
Sandra JThe gentleman at the desk who helped was extremely helpful and very kind. The woman who made the reservation for me was also extremely kind. The store was very well kept and the uhaul was clean and ready to go as soon as I arrived. I recommend 10/10.
JAMES CThe location and truck were good, but I also reserved some moving dolly’s. I called them to verify the morning of pick up and they informed me they didn’t have dolly’s. I was left to scramble about how to move the furniture. I found an alternate pick up for the dolly’s, but I had to drive to a different location which was an inconvenience and not in my plans. The workers were nice and courteous and professional, but the last minute changes left me stressed.
Dominique WWhen we arrived a DAY early, we were told that we couldn’t leave the truck at this location because they didn’t “have room” for it, despite the fact they in fact DID have a whole parking lot. They wanted us to take the truck to leave it at another location. If we would have done this, we would have been charged an additional fee! Ridiculous! UHAUL clearly needs to get their shit together. We will NOT be renting from them any time soon after our shitty experience last weekend!
Kevin BThere is nothing you have to change the representative was very helpful and pleasant. Made the transaction process smoothly and effortlesss
Terry DStaff was great, thank you for all your help
JULIE WWhen I got the U-Haul the inside of the truck was dirty with some type of animal food
Martin CSmooth transaction
Michelle GI never received a receipt for return. I even called and asked for it the following day because I never received a emailed receipt like they said I would.
Kelly G