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RODNEY L
Customer Reviews for Montana East Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exelente trato
JUAN LTks
VICTOR GOwner of this location overcharged me for fuel and gas refused to correct the mistake.
DAVID PVery confusing facility and no parking.
OLGA YAmazing customer service!!
JUAN MProvided excellent service for pick up and turn in.
HAROLD SNothing, the location is always great
Rosemary RGreat dealership!
LEONARDO UU-Haul was not able to fulfill my reservation due to them overbooking 26 FT trucks for that time period. I was forced to purchase another truck from another company because of my timeline and they basically said good luck. That is a bad business model. In addition, uhaul pickup and drop off locations need to be at least knowledgeable in how to fix admin issues. This caused delays in my travels on top off money lost due to the fact that uhaul has a bad business model. I’m not the only one who experienced this from a cohort of 500 people from the military within the last week. Uhaul truly needs to put the customer first, not last. Thanks.
Todd BThe app was very slow to load and use.
Kathryn WGREAT SERVICE AND THE CONVENIENCE OF BEING OPEN EVERY DAY OF THE QWEK IS GOLD
corinthean sWrong email address. I am not a current customer, and I will never use U-Haul ever again.
rene bCheck the items
ANGELICA EI reserve my truck at #16 when arrived closed Had to find another location very inconvenient
Gloria MThe representative is very professional and friendly. I'm retired military and have moved countless times, and this U-Haul experience was definitely the best I've had over a 40-year period.
Scott WThe older man that works the counter is not friendly. Came off rude and not too willing to assist until a younger male came to assist. Process was extremely slow!
VERONICA MGood people at this location
JOHN GBetter maintained vehicles. Check engine light, low tire pressure light, and radio was inoperative. The employee that helped me was knowledgeable and courteous, and the process was easy even though I didn't have a reservation.
Brandon BI have the U-Haul rented for 24 hours. I called in to customer service at U-Haul and extend it for an additional 24 hours. It was notated on my account that I was to turn it in before 4:00 PM today. Upon arrival at the rental location the store owner charged me for three days. I was only supposed to be charge for two days. I would like a reimbursement. For the additional day I was charged since I did return the vehicle before 4:00 PM today.
Clifford AIt was excellent, thank you very very very much.
David PI reserved a 15” truck with furniture dolly. Then was told the truck size I needed was gone and I got a smaller truck which was more expensive then the online price I was given and no furniture dolly was available and I was still charged for it. Hopefully I get my refund.
Jacob MKeep up the good work
MARIO FI was slow.movinh this AM ... 24 hours is 24 hours.
JACK CThe mobile pick up process needs to be streamlined. If additional documentation needs to be provided then maybe ask for that information ahead of time.
STEVEN AEverything was perfect. I had a wonderful experience picking up and dropping off.
donovan rGreat customer service! The people were nice and attentive, but they had us waiting for a while since their internet was slow.
Yesenia BN/A
Gregorio MSmaller rental trucks need cruise control.
STEPHEN LLocation is super sketchy. They didn’t have ramps for the trucks and didn’t offer a military discount like it said they would online.
Allison GThere was liquid leaking out of a bottle of water in the cup holder when received truck and green tag was tampered with and strategically placed that you could not tell unless looking. Did not notice e until I was sweeping out truck. Staff was nice and helpful.
Jennifer MMaking sure the vehicle is well maintained mechanical, we almost got into an accident because of the vehicle kept trying to swerve off the road
Aaron LGreat service at Montana East Hardware and Feed! Thank you
Raymond OThanks great customer service
joel pNothing to add, pretty easy process.
Chad FAbsolutely the best U-Haul rental in all of El Paso.
Jaime NBooking and reservation was pleasant and had amazing customer service. Staff are very friendly and helpful at this location. Definitely recommend and will book there again!
Daisy GGreat job
Juan C