Customer Reviews for Montana Inn
(U-Haul Neighborhood Dealer)

Rating:

3.0

Need to verify that the correct truck has been picked up and all paperwork updated.

Rating:

2.0

Required trailer was on the lot days prior to pick up day. I wanted a 9 am pick up, but was told that I could not pick the trailer it up until noon. When I arrived at noon the person required to check me out was not there. After some help from the on-site handyman and phone calls with the owner I finally drove off with the trailer around 1:30.

Rating:

1.0

Office smelled like mold and cigarettes, no one was around and after 30 minutes finally got someone to call me back and he said just leave the keys on the desk and I was called later by uhaul asking why I haven't returned my truck yet because he hadn't checked it in yet 2 hours later

Rating:

5.0

GREAT STAFF

Rating:

5.0

Extremely smooth transaction.

Rating:

1.0

They couldn’t make a reservation or the phone or in person. I did it online. When I went to pickup truck up truck the store couldn’t do anything. They had to call someone else and that person felt with me over the clerk’s phone. I didn’t get a contract, receipt or any paperwork. When I returned the truck in Billings they said that the contract said it had 3/4 of a tank of gas. It only had 2/3 of a tank. I took pictures of it when I picked it up and proved it to the store in Billings so they didn’t charge me.

Rating:

1.0

I waited around for an hour for the person to show up. Who was on site there was a phone number posted that I called and no answer so It seemed like they needed multiple pictures of my driver license , when I checked in and returned the trailer. There’s too much identity theft in the world. Pretty shady

Rating:

2.0

The man was asleep when I arrived at about 5 pm.

Rating:

4.0

appreciated they were open on sunday and extended hours...to 11pm

Rating:

5.0

great location

Rating:

5.0

Great staff

Rating:

2.0

Over priced for just apart of a day and had to wait forever while the manager complained about wiring from another town..

Rating:

5.0

Excellent service. Vehicle was new and in perfect condition. Very easy to drive.

Rating:

5.0

Great staff

Rating:

5.0

staff is nice

Rating:

4.0

Very helpful

Rating:

2.0

The location was very cluttered and dirty, as well as poorly lit. My drop off time was 10:30 am. The person on site was not comfortable using the phone/computer and had a difficult time printing me a receipt. My largest complaint has nothing to do with location. I was charged $5.20 for going five miles over. The shortest route used for calculating my trip directs a person through Big Sky, Montana. There was a three day snow storm at that time. Most people do not drive that route during snowy times but use the route through Dillon, MT to Whitehall, MT. This route is slightly longer but much safer during winter travel. I would like to have the $5.20 refunded back to me for that reason. I returned the truck one day earlier than my contract, more fuel than I picked it up with, and damage free. I was disappointed to receive an upcharge for a 5 miles overage during Montana winter travel.

Rating:

5.0

Great customer service

Rating:

4.0

Have staff present during business hours. Answer the phone. With that, will also note I've done a little motel management in East Glacier Park and, as this is a U-Haul station attached to a motel as primary business, no worries. Been there, done that. Door was open, I could have found someone (or the free snack bar). Sign w/phone # to call for UH was same as biz; had msg option so just told 'em I'd park the trailer and have a nice day. Half a century past or not, trailer hitches always seemed a mystery and hassle when watching my dad with the boat trailer. 2.5 seconds of flashback worry, totally mute as the equipment has been fine-tuned since the 1900s and unhooked all with zero problem. As noted on pickup, trailers are finely balanced and did not have to use any extra cyborg power. In fact, I was rather annoyed it was that easy and likely could have saved a lot of gas simply walking it ... ohwait. empty. ALMOST. ONLY CASUALTY was my own omission. Because no staff was around (again; almost quicker, an employee need not be interrupted nor exposed to my personality or yammer and had no problem) I took a quick video clip to show the trailer was there, empty and clean inside. Only on review did I notice my beloved pizza pan still secure behind a frame board where I so cleverly placed it. So stay in school, kids, or you too may have video evidence your trailer was clean and any squatters or boxes of contraband stashed there by any passing smugglers (what, ME paranoid?), you may end up having to cut your pizzas in half because you SPACED OUT your full size pan! But then again, I only have a toaster oven now so it likely would have ended up a pistol target. May The Montana Inn or next renter enjoy with my blessings. Relevant to this TMI, The Montana Inn looked clean, bright and cheerful. An inviting place to stay if in Forsyth by my quick visit so all good.

Rating:

5.0

loved it

Rating:

5.0

I know they also have a motel to run. So you do gotta call a number they might be cleaning. They look super busy with U-Haul and just keep your patience Monica or Carol will help you out soon!!

Rating:

5.0

Staying at your motel nightly instead of monthly and weekly since it was so clean. Our uhaul truck worked great too!

Rating:

5.0

The office was clean and inviting! The receptionist was very friendly and accommodating to us! It was a better experience than our last visit there. Looks like they’re doing a great job cleaning!

Rating:

5.0

monica was fabulous very helpful

Rating:

5.0

She had some troubles with computer. This was 2nd time I used. From Forsyth to craig then craig to Forsyth. She was super nice computers for older generation is not fun. I'm older so I understand.

Rating:

5.0

Very accommodating with my drop-off.

Rating:

1.0

First we were informed on day of pickup that the employee that set up our reservation mistyped my phone number so we were never informed where to pick up our truck and trailer. When we went to the sale store we created our reservation we were informed the pickup location was an hour and a half away. Once we arrived at the long distances pick up location, the employee at the “motel” was so technologically illiterate I had to instructor her on how to use a computer. After an hour and a half of how to click “continue”, we finally got our vehicle and made the hour and a half trick back to our house to pack it.

Rating:

5.0

Staff was very friendly and helpful. I had read other reviews that were not overly favorable was a bit skeptical, however, I found just the opposite of the reviews. Would definitely recommend.

Rating:

3.0

They say they are no longer a drop off point when trailer was delivered. Would like uhaul to verify we are no longer responsible for this trailer as it was dropped off at 10 am 9/25/22

Rating:

3.0

This location is basically a “self return” location. There are clear and easy instructions posted which were very helpful. I could find no personnel on site to answer questions. I was able to complete the return process online however. It was very easy.

Rating:

1.0

Customer service was lacking.

Rating:

1.0

If I have a choice, I will never use uhaul again. They canceled our original pickup location (in our town) and time. Due to previously scheduled movers, we had no option but to drive an extra 3 hours in our own vehicle to pick up a truck and auto hauler. Then we had to drive the truck and trailer back to our house so it’d be ready for the movers the next morning. They gave us no gas comps or discounts or anything.

Rating:

3.0

More staff would be helpful.