Customer Reviews for Monte LeGrand
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have done business with David multiple times over the past year and a half. Each time David was a true professional. The equipment that I reserved was always ready on time, clean and ready to use. Each time was a pleasant experience.

Rating:

5.0

I’ve never had problems with him. He is very nice and will let you know everything up front.

Rating:

3.0

Vehicle: Vehicle had a constant notification of the rear door being ajar even when it was closed. Damaged side door glass. Truck was clean and fuel was good Service: Friendly and polite. Very personable.Confirmed i opted out of the safe mover add on After service:Reviewed the final receipt for accuracy. Total mileage was accurate but found the safe mover add on was listed although i opted out. Contacted Uhaul customer service and they corrected the issue so I appreciate the additional service

Rating:

5.0

Keep doing what your Doing great job.

Rating:

3.0

Unexplained charges. Invoice sent by location is different than invoice sent thru Uhaul app.

Rating:

5.0

Ma

Rating:

5.0

There is nothing to improve. The staff was so friendly and accommodating.

Rating:

1.0

Windshield wipers were broken upon pick up. Car trailer ratcheting straps were damaged to the point of non use. U-Haul truck had problems taking gas. Filler neck seems to be blocked. Took 30 minutes to fill tank. I was told by U-Haul I would not be charged for additional gas after drop off. I was charged latter for more gas.

Rating:

4.0

My sole concern revolves around the inclusion of fees that I explicitly declined, which were added to the projected bill in order to secure a larger deposit. While I can accept a doubling of the mileage rate if I state I'm driving 20 miles, tripling the mileage and imposing insurance charges after I opted out of that coverage is not a sound business practice.

Rating:

5.0

There is a discrepancy on the paperwork. It has "MI OUT" 10097.8 and I took a picture of mileage, which was 10099.1 and gas before I left the lot. I feel like I'm being charged for the previous customer. I'm nice, but I can't pay their bill as well. The staff was wonderful and fun!!!

Rating:

5.0

Dave was absolutely wonderful and made sure to let us know what to expect, and what was expected of us in return. As such, we knew that we had gone over the allotted amount of the miles included in the initial payment, and had a rough idea of what to expect as far as an additional charge went. Further, because Dave made sure to inform us, we returned the truck with the proper amount of gas in it. Throughout all of our interactions, Dave was a jovial and courteous individual; if and when we move again, we are planning to go to this specific location!

Rating:

5.0

Owner had great customer service and was very friendly. U-haul was clean and made moving pretty smooth.

Rating:

5.0

The service was outstanding. Dave communicated well with me and was very helpful. He made sure everything was all set to go and he also gave me some good tips. I would highly recommend the Monte Legrand U-Haul location.

Rating:

5.0

Nothing, customer service very nice

Rating:

5.0

Great service

Rating:

1.0

This uhaul dealer is disrespectful and he racial profile you and put whatever he wants for days and price.will never go back and I might not deal with uhaul because they didn't file my complaint against him offering me a voucher for next time.Never

Rating:

5.0

Excellent attention!!

Rating:

5.0

Very friendly. Everything went out very smooth. Thank you for the excellent service. I will be back⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

David makes it very east to rent vehicles.

Rating:

5.0

Great customer service and equipment!

Rating:

1.0

Overcharged, the place was locked so we couldn’t return the truck and was charged two more days.

Rating:

1.0

Jeffersonville location- This was the worst experience I have ever has with using U-haul. My reservation was set 2 weeks prior before moving. When the day came, they called 20 minutes before pick up time and advised the truck we rented was not available and they did not know if or when they could provide us with one, meanwhile they were renting to people just walking in instead of trying to fix out issue first. They then told us we could drive 25 minutes away from our home to pick one up from Monte LeGrand at the Berry Blvd location. When we received the truck and started driving back home, we werent even sure if the truck was actual going to make it to both locations due to the condition of the truck. We moved and had it returned the same day to the Louisville location. We were told by cooperate that due to the issue they would refund us $50.00 for the inconvenience. We called 2 days later to find out when that would be placed back on our card. That is when it got even worse. The rep said that we were being charged $92.00 because Monte LeGrand lied and said we did not return it with the gas filled back up to where it was when we picked it up and that is was not cleaned when we returned it. We advised the rep that was a bold lie and that nothing was left in the truck and the gas was filled back up where it should have been and we wanted to speak with a Manger to get this resolved and not charged $92.00 for gas and cleaning. We were placed on hold so manager could call Monte LeGrand and when he returned to the call, we were advised they were only charging $10.00 due to 2 small pieces of plastic left in the back of the truck. When the manager asked him about the gas and told him we had proof that he was lying, that is when he changed it up and said " Oh no, the gas was fine but there was 2 pieces of trash left in the bed of the truck". Monte LeGrand is a fraud and a lying scammer. I would not rent from that location if it was the last place on earth or deal with Monte LeGrand again. As far as U-haul trying to help with finding a solution and make the situation less stressful, they only made it worse. They are beyond unprofessional and I would be ashamed if I was associated with this company. I have never had an experience like this with them but it was enough for me to never use their business and will let every I know, if they want good, professional and helpful assistance with moving. Go somewhere other than U-haul in Southern Indiana. U-haul, you all need to do better.

Rating:

5.0

I love working with David. He is always cordial and pleasant to work with. I've rented vehicles from more than a dozen times without a hitch. Thanks, David

Rating:

1.0

No one there to help. After over an hour on the phone with customer service and help from another customer also dropping off a return, someone came out and said can he help us with anything, we told him we believe we got it. Just needed to unload the car and unhook trailer. He said we are closed, got in his truck and left. We had to do everything by ourselves. We are senior citizens and have a hard time getting up after removing chains. We will never use this location again.

Rating:

4.0

Nothing just fine buddy

Rating:

5.0

Customer service was extremely helpful

Rating:

5.0

All was perfect. Thanks.

Rating:

5.0

Truck well maintained, good brakes, everything ran smoothly, outstanding service. Out of the 2 other Louisville locations I've used, if I have to again, I will go out of my way to use this location. 5 stars across the board.

Rating:

5.0

David was so friendly and made pickup easy and enjoyable.

Rating:

5.0

Owner was exceptional and very informative. His friendly disposition was a plus.

Rating:

5.0

Always so cool and very friendly ALWAYS!!

Rating:

5.0

Nothing I could see

Rating:

5.0

Nothing to improve everything was perfect. Thank you!

Rating:

5.0

The right turn signals did NOT work. Contract# 88210860 Equipment# TM 2300V Tag# AM60554-AZ

Rating:

5.0

Excelente

Rating:

5.0

Customer service is great!

Rating:

5.0

Very nice location and the people are very helpful and friendly!!! Thank you

Rating:

5.0

Owner of the business was so friendly, easygoing and professional who puts customers need first ! Really like to rent his equipment every time I need . I already referred my friends and families there !!

Rating:

1.0

Horrible customer service. Truck was damaged upon pick and was not full of gas.

Rating:

1.0

I originally booked online at one location. Late evening the night before I receive a message to pickup somewhere else. I get to that location and it was closed and the owner didn’t have it set up for self checkout so I was asked to go to another location. I arrived at Monte and felt disgusted as I had to rent from this location (building has a lot of junk and dirt). I did not get the dateline but somehow he gave that to me anyway. He didn’t walk to the truck to make sure everything was ok, BUT he did say “it’s on an 1/8 of a tank and to bring it back on a 1/4 to save me $20.” He said someone left it running and ran the gas out after checking it in (I wasn’t thinking because I was so annoyed with uhaul at this point). I couldn’t get in the truck so my daughter had to drive. The tank was on E so we had to put gas in it. I was thinking that’s what he meant when he said bring it back on 1/4 of a tank and not 1/8. When I finished moving I brought it back with almost half a tank. Later that night I seen where he tried to charge $24 (I’m guessing for the gas). I finally looked at the contract and it had 3/4 of a tank but the uhaul was on E when I got it. I did receive the credit from the remainder of my rental (around $59), I’m just realizing that the $59 was taken back off and I have no clue why. This man is literally scamming people and I almost didn’t notice it until I was researching my account and seen that the money was taken out. I will not do business at this location again and I’m very upset with the whole experience this time.

Rating:

4.0

I will always come back to this location. David is such a delight to work with and always so helpful!

Rating:

5.0

Exelente servicio

Rating:

5.0

Loved chatting with David, he’s such a lovely and personable person! I’m happy that it was a speedy process and we had some great conversation too. One of the easiest drop offs ever.

Rating:

2.0

Your employee accused me of breaking an appliance dolly. It was like that when we got it. He also told me he wasn’t going to sit there and argue with me while I was trying to discuss the situation and I was charged over $100 for the rental when it was only driven 15 miles and I filled the tank up before I returned it. I also made sure it was swept out before it was returned. This person was rude an I feel like he was disrespectful towards me and my concerns.

Rating:

5.0

My experience with this provider was excellent and pleasant. Communications were on point.

Rating:

1.0

This place was awful. The office was hard to find and when i found it, it was in the middle of a creepy warehouse full of odd Knick-knacks. The truck was dirty. It does not make sense that a location can allow for return times past their closing and have no way of dropping off at that time. Overall worst U-haul experience I have ever had. Will never return to this location.

Rating:

5.0

Good and knowledgeable service.

Rating:

5.0

Send other U-Haul employees here for training

Rating:

5.0

Change the headlight bulbs in the truck ai used. They do not produce enough lumens and are somewhat dangerous for night driving

Rating:

5.0

Dave was great. His energy was amazing 🤩

Rating:

5.0

This location is always organized, on time and very friendly. The trucks are clean & well taken care of.

Rating:

5.0

Nothing everything was really nice really nice guy David I really liked him and enjoyed him

Rating:

5.0

Nothing, because I always experience the best customer service at this location.

Rating:

5.0

Great guy! very down to earth and will go above and beyond for customers

Rating:

3.0

Inspect dolly before renting and/or explain dolly defect before renting

Rating:

4.0

Dave was friendly and kind. He took extra consideration with some winter weather coming our way and provided great customer service.

Rating:

3.0

Drop off was 21 miles from destination, took 30 minutes to drive there resulting in being 6 miles over my allotted mileage. According to your app this was supposedly the closest drop off destination but we saw several dealer lots going to this destination.

Rating:

5.0

Staff was very professional and friendly, Made you feel like family and friends, Will refer them to everyone needing uhaul rentals,

Rating:

5.0

Personal was very professional and informative, They even went out of there way to assist us in our return, This location is one of the best we have ever had service from/with, Thank You

Rating:

1.0

Outrageously high

Rating:

1.0

Additional charges were added to my bill without my knowledge or permission. Would not honor my AARP discount Lied about tow trailer not being able to backup while hooked up to truck. DON’T USE THIS LOCATION (Berry in Louisville, KY)

Rating:

5.0

I had no reservation walked in explained what i was hoping get he was very courteous, pleasant, prompt. process was easy. i will rent from him again. Thank you so much RON DECKER

Rating:

5.0

Mr Dave was very friendly & helpful. I definitely appreciate it!!

Rating:

4.0

More than one ignition key fit the vehicle that I had rented and I was given the wrong key. Later that day I had to meet the owner to switch keys out. I would recommend if an ignition gets to the point where more than one key fits to replace the ignition. This would not only prevent incidents like this from occurring but also theft. With that being said the owner Dave was exceptional in customer service and accommodating in working with me in my needs of the uhaul.