Customer Reviews for Monte LeGrand

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Monte LeGrand

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bridgett L.
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Check pictures and ids to match cards....I did not rent a damn uhaul from you. I will be contacting my lawyer as well

ARTHUR S.
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Customer did not leave a comment.

Desiree G.
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Customer did not leave a comment.

Stevey B.
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Angela G.
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My experience was great the gentleman I had the pleasure to work with explain everything made Sure everything was in working order if I had to use your service again I would definitely choose this location which I hope won't lol

russell C.
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Customer did not leave a comment.

SHANIKA MARIE E.
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Terrible customer service and very rude

KENDRA W.
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Customer did not leave a comment.

Laura W.
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Shanitra G.
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Customer did not leave a comment.

Carole T.
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Shawn O.
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Customer rep blathered on about politics and COVID. I commented about one of his rants and he proceeded to tell me I acted like a child. I would have went somewhere else but I was on a time crunch and I needed the trailer. Additionally we heard gunshots outside while hooking up the trailer.

darrell H.
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Customer did not leave a comment.

Jeffrey P.
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Customer did not leave a comment.

Vontrell S.
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I recieved a bill via email stating I owed money . I've called countless times and been told to call back after 3pm , no answer at all and left voicemail to get clarification on why I'm being charged this fee and still have not received a response . I'd love to know why I'm being charged truck was turned back in within the time frame , gas bsck where it was left and all equipment returned

Shannon F.
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Great location..and Mr. David was very helpful..and would recommend any of my family and friends to try this location..

Tina G.
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This is the second time I've used this dealer. The gentlemen is very nice, helpful and goes out of his way to help you out. Highly recommend this dealer.

Shawn H.
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Customer did not leave a comment.

Brenda T.
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Hank M.
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Not a thing. Great experience.

Cindy T.
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RONALD B.
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David is disrespectful and kept hanging up on me. He gave me a different price in the store than on my receipts. I need someone to contact me back asap about this situation.!!!!!!

Michelle B.
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Customer did not leave a comment.

Shulonda R.
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Customer service was excellent

Janeane L.
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Everything was great. Good customer service from the gentleman who worked there.

william P.
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Customer did not leave a comment.

Teresa C.
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Joshua S.
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Craig M.
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Service was great.

Eboni E.
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Horrible place !!!!!

Matthew H.
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Customer did not leave a comment.

Daymeka H.
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I never got my money back that they was supposed to put back on my card and it's been more then three days

Atorian W.
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The owner / worker David is very rude and nasty person. When I 1st got there he was cursing very badly and then told me I need to go outside with him so I won't steal anything. I was like that doesn't make since dude l. After that uhaul system was messing up and he blamed it on my debit. I called my bank and he started cursing at me and the bank agent when we told him it was uhaul system. Me and him got in a argument and I called 1800gouhaul to report him as well.

Thomisha S.
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Customer did not leave a comment.

Janet C.
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siobhan S.
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I will never use U haul again.. They were rude charged me a cleaning fee and it was clean when i returned it..i returned it in the same shape i received it.. I will never use any u haul place or recommend anyone to do so..

Cheryl S.
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Customer did not leave a comment.

Robert L.
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Easy to work with very pleasant experience

HERBERT H.
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They tried to charge me $25 more than what I was quoted and reserved for. didn't appreciate that one bit, but I called them out. Plus when I called to rent it through the national number they gave me the wrong times they were open, which caused the trip to start 2 hours later and they were open at 7am, not 9am. Need to get your stuff together.

SCOTT C.
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Kind of sketchy neighborhood

Rashida W.
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Customer did not leave a comment.

Tanglia B.
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My over all experience with Uhaul this weekend was horrible

Melinda G.
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Hire a new Manager!

Jennifer A.
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David LeGrand invited me to bring my U-Haul rental to his lot even though the business was closed. He never mentioned I would later be charged $20 for after hours drop off. Once we arrived I requested he walk to the truck so he could inspect it and print a receipt for me. I asked him three times to check me out . I had a bad feeling that the $100 deposit was going to be picked apart for miscellaneous bogus charges, and sure enough I was charged $34.00; and my deposit refund was only $66.00. I will be disputing these charges.

Robin C.
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Customer did not leave a comment.

KENNETH B.
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Very nice guy I recommend him to anyone.

Alexis S.
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Customer did not leave a comment.

Tonya R.
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SCOTT B.
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Dave was awesome!! Thank you for great customer service!

Timothy W.
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Customer did not leave a comment.

Thomas K.
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Sylvaughnna H.
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Service was excellent other than the truck being a little bumpy and big for me it was a good experience I would definitely recommend and we'll probably run again if needed the man at the U-Haul place was a sweetie

Daryl A.
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We had no option of where to return the equipment. We drove right past two other U-Haul locations on the way to return our rental truck to your designated location, which was almost 30 minutes away from our house.

Bailey S.
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Give the man that works there a raise.

Larcolia E.
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The owner was very friendly

Mikyle J.
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The location was under stocked. Our pick up was delayed due to processing errors.

CAROL H.
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Went out of way to accomodate

Tina G.
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Customer did not leave a comment.

Beth B.
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Wonderful experience! Excellent customer service, fast, friendly and helpful!

Heidi H.
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Customer did not leave a comment.

Timothy W.
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Everything went smooth. Dave was great

Eric L.
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Customer did not leave a comment.

Jamie L.
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Change neighborhood. Other feedback, chose my drop off point and wasn't told until I got there that I couldn't leave it there. Bad business.

Tessa S.
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Customer did not leave a comment.

Deborah E T.
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Matthew S.
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Donia A.
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LaSha T.
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Stacey S.
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Very Nice Experience

Stacey S.
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Great Service

Victoria S.
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I was charged $25 for a cleaning fee and the truck was not clean when I picked it up. I guess I'm having to pay for someone else's mess.

Angela S.
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Nothing. The best place to go he make u feel like family it's so smooth getting in & Out renting a truck.

Miya B.
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Customer did not leave a comment.

Angela S.
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THANK YOU VERY MUCH!!

ABELARDO M.
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The gentleman that attended me was a friendly and very nice man. it was a pleasure to do business with him

Connie J.
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Customer did not leave a comment.

BREONCIA H.
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Looks like everything was just fine

Richard B.
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Very friendly and courteous; would definitely use again!

Karen L.
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I made a last minute appointment to rent and they were very accommodating.

Erin D.
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Great experience! Very helpful. Will definitely be back! Thanks! ??

Laddavanh S.
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Tell the customer's to not bother cleaning up the truck because you're going to charge them $15.00 cleaning fee regardless and not refund them their money back. I went from paying $79 to a suprise extra $49 additional charge totaling $128 and some change. Never again will I ever use Uhaul due to the additional charge that they can't account for and won't refund.

Robert T.
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Customer did not leave a comment.

Fannie S.
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David was awesome. Will rent again from this location.

Jonathan C.
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Customer did not leave a comment.

Denise T.
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Keep doing what you are doing

fathe I.
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I did checking in on line and return it next day the guy there was very rude and cussing f.....

Eric J.
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The mobile pick up and drop off it's too complicated

Martin L.
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The app based approval process takes too long. I was there nearly an hour trying to pick up a vehicle. A pre-Corona Virus in person pickup only took a few minutes.

JOANNA B.
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The whole phone experience was at first a headache but it worked out

Amanda N.
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Customer did not leave a comment.

Niall M.
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Easy access and plenty of parking. The operator is a character, and very helpful. I'll go here for whenever I need a cargo van just for the good vibes.

Robin S.
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Customer did not leave a comment.

jamie J.
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Customer did not leave a comment.

Patricia H.
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Customer did not leave a comment.

Callawayken G.
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The owners were very friendly and helpful when I had to change to a larger trailer and one way drop off.

charlie W.
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Customer did not leave a comment.

Tawanda C.
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The truck drove badly as if transmission was going out. Was charged for insurance despite denying it, then called and was told it would be removed, it wasn't. When I asked why it was 58 at first, was told I was estimated at 20 miles. Made no difference, I went 7 miles and was still charged 56 in the end. With fees.$5 for idk what.

Jeremy S.
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Customer did not leave a comment.

Anna P.
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Customer did not leave a comment.

Christina T.
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I still haven't received my money back, that was supposed to be mailed to me.

No reviews have been submitted for this location.

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