Customer Reviews for Moon Mart
(U-Haul Neighborhood Dealer)

154 reviews

522 E Little York Rd   Houston, TX 77076

(832) 239-8305

Hours

  • Mon-Sun: 7:30 am - 11:30 pm

Services at this Location:

Contact Us

(832) 239-8305

522 E Little York Rd
Houston, TX 77076

Services at this Location:

Hours

  • Mon-Sun: 7:30 am - 11:30 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marlon B. 
Rating:
5.0

Customer did not leave a comment.

Sandra V. 
Rating:
5.0

Customer did not leave a comment.

hamza K. 
Rating:
5.0

Customer did not leave a comment.

LUIS E. 
Rating:
5.0

Great customer service

LUIS E. 
Rating:
5.0

Customer did not leave a comment.

AMY Y. 
Rating:
3.0

Customer did not leave a comment.

HENRY E. 
Rating:
2.0

Staff not knowledgeable, equipment parked in muddy field, several calls to customer service to resolve a billing issue (each call I was on hold for 15-20 min). The whole expsucked!

ERICH LANG R. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Quick and easy to pick up the trailer, open 24 hours so makes pick up and drop off flexible.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
1.0

You need to visit and ask local how equipment is returned. That is all I will say.

EUGENIO E. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
3.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

ANSARI M. 
Rating:
5.0

Customer did not leave a comment.

Rahim M. 
Rating:
5.0

Customer did not leave a comment.

hamza K. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

Sebastian T. 
Rating:
5.0

Customer did not leave a comment.

Ashlee C. 
Rating:
5.0

great service in and out

arsala R. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
1.0

Make it look like a legit business

Lance Paul V. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Excellent customer service

Carlos R. 
Rating:
3.0

The place was hard to find. Your agent was less than friendly. Will not be going to that location again.

Francis G. 
Rating:
5.0

Customer did not leave a comment.

hamza K. 
Rating:
5.0

Customer did not leave a comment.

CLEVER A. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
3.0

Customer did not leave a comment.

KEEGAN G. 
Rating:
3.0

Customer did not leave a comment.

Jeanne B. 
Rating:
5.0

Excellent

Carlos R. 
Rating:
5.0

Excellent service

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
4.0

The young man was very helpful, Thanks

MARCO S. 
Rating:
3.0

Customer service was horrible. My location was changed from a Uhaul place to a gas station. The location knew nothing about the Uhaul and the trailer. I asked to be provided with a refund for the trailer because I was not told that I would have to put it on myself. The guy in the gas station just gave me the keys and told me I had to do the rest on my own and when it was attached that he needed to take pictures. I asked for a refund and it still has not been processed. The overall experience was terrible.

Tiffany T. 
Rating:
5.0

Excellent customer service always come back to this location

Carlos R. 
Rating:
1.0

I ⁰ experience ever! My pick up location was at a convenience store and he had to stop every time a customer came in. He initially couldn't find my reservation. I had to go behind the counter and help him find my reservation. I asked him if he truck was actually full of gas, he said that he didn't know. I was supposed to get a trailer for my vehicle. When I asked for help with hooking it to the truck, he hold me that he didn't know how. I tried to do it myself, but couldn't. I ended up canceling the trailer for that reason. He canceled the trailer, but didn't do a new contract. Most horrible experience that I have ever had with renting from Uhaul. He needs additional training. Please don't subject your customer to this type of service.

CATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
2.0

Customer did not leave a comment.

darren B. 
Rating:
2.0

Customer did not leave a comment.

alberto L. 
Rating:
2.0

Location was a mess. Odometer reading on the Uhaul was incorrect. 6mins into driving off the lot, transmission light came on. Uhaul didnt go more than 30mph. Clerk at drop off was demanding of over fueling the truck. Worst experience and lesson learned on taking pics of gauges before and after. Never again.

Fallon D. 
Rating:
5.0

Customer did not leave a comment.

Jorge V. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

They are friendly and clean every time im in need of a uhaul thats my place to go

Gerardo H. 
Rating:
5.0

The pick up location was great and did all they could to get me set up with at least something I could use. The bad experience came from the 1800 uhaul themselves but that's another review. All in all Moon Mart is a 5 star location

Steven A. 
Rating:
5.0

In and out no issues whatsoever definitely recommend to all

Jose B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan K. 
Rating:
3.0

No way to drop off the keys like other locations

WILSON C. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
5.0

Customer did not leave a comment.

zachary E. 
Rating:
2.0

My husband was there to pick up the trailer at 7 am. The location is supposed to be open at 7 am for pick up. There was nobody there. He called the number over and over and over until someone answered. The gentleman acted like someone would get there when they get there. There was no sense of good customer service or care that we had hired movers for a certain time slot and picking up the trailer on time was vital.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

The y could have waved the late fee as A curiosity due to the fact that I am a health care provider and my car broke down on the way to return the tow dolly.

JACQUELYNNE M. 
Rating:
4.0

Customer did not leave a comment.

Getzael P. 
Rating:
3.0

tow dolly needed new tires , did not tow well

robert W. 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

Michael Q. 
Rating:
1.0

No good customer service , they are just collecting the money and take pics but I have to do all by myself ,

Benito P. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
3.0

Moon mart did what they needed to do but because of their unfortunate location it is certainly not the safer part of town

Jeffrey T. 
Rating:
3.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Melissa N. 
Rating:
5.0

Awesome Sam was nice

nicolette V. 
Rating:
3.0

Customer did not leave a comment.

Tracy T. 
Rating:
3.0

Customer did not leave a comment.

Claudio A. 
Rating:
3.0

Customer did not leave a comment.

JOE T. 
Rating:
4.0

Customer did not leave a comment.

Rene A. 
Rating:
5.0

The Rep at the moon store was very polite and helped and answered all our questions.

martin V. 
Rating:
5.0

Excellent customer service and knowledge

Miguel T. 
Rating:
5.0

Great place very good service would highly recommend

Sasha S. 
Rating:
5.0

Everything is perfect. I wouldn't change a thing. I'll definitely be back to this location. Thanks

Indar M. 
Rating:
3.0

Customer did not leave a comment.

Andrew D. 
Rating:
2.0

Customer did not leave a comment.

Jere C. 
Rating:
5.0

Great services

Fatima T. 
Rating:
5.0

Everything including price was just great! Thanks

Marizol V. 
Rating:
5.0

Thanks

Benjamian I. 
Rating:
5.0

Customer did not leave a comment.

canvas W. 
Rating:
5.0

The attendant made the experience very pleasurable I would recommend anybody in the city of Houston to return their products back to this attends facility

MICHEAL B. 
Rating:
5.0

I haven't any input....all was well.

charity J. 
Rating:
3.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Amazing service.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
5.0

Customer did not leave a comment.

Johnny F. 
Rating:
2.0

Truck was in poor repair and was a rattle trap! Inside was dirty as was the bed of the truck! I had to sweep the truck and clean out the cab area! I would not recommend this dealership! It was severely under staffed/one man working!

Carl B. 
Rating:
4.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

Customer did not leave a comment.

rene C. 
Rating:
2.0

We had to go to various locations to drop off and pick up the unit making it difficult and extremely inconvenient considering I'm moving over 5 hours away.

Alvaro S. 
Rating:
5.0

Customer did not leave a comment.

sergio B. 
Rating:
5.0

Customer did not leave a comment.

Clara G. 
Rating:
5.0

Customer did not leave a comment.

sanchez C. 
Rating:
5.0

Customer did not leave a comment.

Clara G. 
Rating:
5.0

The guy who greeted me was very nice and funny.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
No reviews have been submitted for this location.

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