This place is horrible , disrespect and highly unprofessional. The guy at the counter wad rude and disrespectful. I told him I was here to return my trailer and he said ok drive it out back and disconnect I told the guy no sir I can't disconnected and he should have someone or him to disconnect the trailer he was rude . Told he you can't unhook leave and go somewhere else he doesn't care. I told him oh yeah what is your name he said steven . Which knowing that was not his name. He didn't care to help me with my trailer. I went outside to call corporate and make a complaint. The send some random person and told me the boss will check in your trailer when he has time. No I will return it on my phone and took pics I would not recommend this place at all and had horrible service.jacob R.
(U-Haul Neighborhood Dealer)
Houston, TX 77076
- Mon–Sun8 am–7 pm
- 24 hour customer return
- habla español
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77076
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Truck was not kept up. Battery wires kept coming loose. Had to call road side assistance.Marlene A.
I went to go pick up the truck. You can see he has an assistant who is helping get the truck ready. I get home it has a key pad lock on the gate. We can't open it. My husband calls to ask for the code and they manager tell him he will call back with a code. 20-30 mins later we received two codesâ€¦. They don't work. I'm upset, movers are ready to go. We can't get the truck open. I call back and complain and he tells me I can return for a refund cause he doesn't have any other trucksâ€¦ or we can cut the lock. More upset I call 1800 number I speak with a great representative Quintaâ€¦ we are on the phone maybe 20-30 mins and she give me the code for the lock and it worked. I have rented with uhaul several times and never had this bad of am experience. If I could do it again I would not rent from this location again.Tracy L.
The truck didn't have a working drivers side headlight, the floor mats were filthy and there was cigarette ash on the dashboard. That cost me 160$ to rent?..Michael E.
These guys are very untrustworthy and care less about your time, money and business. The attendant at the location was extremely rude and unprofessional.ADESUYI A.