This place is horrible , disrespect and highly unprofessional. The guy at the counter wad rude and disrespectful. I told him I was here to return my trailer and he said ok drive it out back and disconnect I told the guy no sir I can't disconnected and he should have someone or him to disconnect the trailer he was rude . Told he you can't unhook leave and go somewhere else he doesn't care. I told him oh yeah what is your name he said steven . Which knowing that was not his name. He didn't care to help me with my trailer. I went outside to call corporate and make a complaint. The send some random person and told me the boss will check in your trailer when he has time. No I will return it on my phone and took pics I would not recommend this place at all and had horrible service.
jacob R.
Moon Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77076
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was not kept up. Battery wires kept coming loose. Had to call road side assistance.
Marlene A.I went to go pick up the truck. You can see he has an assistant who is helping get the truck ready. I get home it has a key pad lock on the gate. We can't open it. My husband calls to ask for the code and they manager tell him he will call back with a code. 20-30 mins later we received two codes…. They don't work. I'm upset, movers are ready to go. We can't get the truck open. I call back and complain and he tells me I can return for a refund cause he doesn't have any other trucks… or we can cut the lock. More upset I call 1800 number I speak with a great representative Quinta… we are on the phone maybe 20-30 mins and she give me the code for the lock and it worked. I have rented with uhaul several times and never had this bad of am experience. If I could do it again I would not rent from this location again.
Tracy L.The truck didn't have a working drivers side headlight, the floor mats were filthy and there was cigarette ash on the dashboard. That cost me 160$ to rent?..
Michael E.These guys are very untrustworthy and care less about your time, money and business. The attendant at the location was extremely rude and unprofessional.
ADESUYI A.