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RICKY F
Customer Reviews for Moon Tires & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve always used UhAul for best rates and availability
HAYDEH NMy only issue was the fact I was told the truck only had a 1/16th of a tank of gas in it & can return it with the same. I was hoping to make it to a gas station. I've used Uhaul before & never had that happen.
KATHY OThere was a problem with the passenger side mirror, but the dealership tightened it up for me.
JEFFREY LThis was a stressful move with the original movers flaking out on us but when we arrived to this location, your systems had just came back up and we were able to rent a U-haul to move down the street. It was very affordable though we had to make 2 trips. The guy who works there was great!
TRACEY MExcelent service.
CLAUDIA MI never used UHAL. It is very cool, clean nice company. Thank you.
GEVORG DI rented trucks 2 weekends in a row. Both weekends, I was told the truck had more gas in the tank than there actually was. The first weekend, on 1/25, I was told there was a 1/4 tank of gas, but the gauge showed the tank as a hair above empty. I took a picture of the gauge and the mileage. I immediately called and notified the person who answered that the tank was nearly empty. I returned the truck with the needle in the same place. I was charged for 1 mile more than I drove, but felt the inaccuracy was not worth the time to get the 1 mile reimbursement. On 1/31, I was given the same truck that I had the weekend before and was told there was 1/4 tank of gas again. I asked if it was truly at 1/4 tank and explained that the tank was empty the weekend before. The man walked out to the truck with me, turned the truck on, and the tank was still empty. He asked me if I wanted to take it or I wanted to change to a different truck. I opted for the change. He said the truck had 3/8 tank. It did not, the needle was midway between 1/4 & 3/8. I drove the truck 15 miles, put just over 2 gallons of gas in it, and returned it with the needle at 3/8. Later, I received an invoice with a charge for 3 gallons of gas at $15. Today, I called and requested the gas charge be removed and the man who answered argued that the truck was at 3/8 when I picked it up. I explained that it wasn't, but that I returned it a 3/8. He said I had to take it up with uhaul corporate. It's clear from both of my experiences with this location that the standard operating procedure is to provide inaccurate information when renting the vehicles and overcharging when they are returned. Corporate should revoke this locations uhaul account.
DAWN CEasy in and out. Great experience overall.
Francisco CHad to wait for the boss to arrive for the rental to occur.
BERNARD AThe online system is very difficult when you're doing it in the rain
John JThe location was closed when I dropped off the truck on a Monday at 1:30 pm.
DANIEL HSuch friendly people and wonderful customer service thank you. I will return when I need a U-Haul again.
KATRINA HFast, efficient, clean, helpful. 5*. Great location.
RYAN HThe truck was ready to go when we arrived. The owner of Moon Tire/Auto Service was very helpful when I was having a problem opening the lock on the truck to get the key. He opened the lock for me quickly and was a nice guy. He was also very helpful when I returned the truck as I was having problems returning the truck through the Uhaul App. He returned the truck quickly through his app and provided great service. The area is a bit sketchy, but nothing horrible.
Christopher CNothing. Staff was amazing and friendly.
Annette KTransparency in terms of final cost.
BEN ANever going to rent a u haul ever again
Aron DThis was my Best Uhaul experience ever! The Clerk was so helpful!
Carole LThis place is so unprofessional, no one was even there when they were supposed to open. Didn't get started on our rental until about 20 min after and then the guy had an attitude and kept stopping our processing to talk to the garage employees instead of telling them to wait a few minutes so we could get out of there. We questioned one thing as the gas was pretty low which i know the standard practice is just return it how you get it but there was barely any fuel in such a big truck. He was super rude to us and said he didnt have time to waste and not to get "out of pocket" etc and tried to be a jerk until i reminded him he already wasted nearly 30 min of our time after we were already supposed to have the truck. Once we finally got the truck he backed it up halfway through the parking lot and left it there with us to back it up blind, luckily my partner has a cdl license, anyone else would have needed more assistance. Trash all around, don't give them your business.
NICOLE PFriendly and helpful I'll definitely go back when I need to thank you
RAYMOND BThe mobile app is horrible! I read the instruction and watched the video a couple times. I tested it before going the night before since the office is closed until 9AM. When I got to the location the app would not recognize my location. I could not get the code to get the key. Fortunately the store owner was at the office very early and did the transaction in person. U-Haul should really test their mobile app before releasing it.
DONALD HAppreciate your customer service. It’s very helpful.
Izatullah SI did everything online and everything went as planned, no unexpected charges and drop off was easy. Great customer service!
Christine NThis location is not a regular U-Haul facility. It is an auto repair/tire garage and the U-Haul trucks are few and not a lot of choices regarding size. But it was close to my home.
Keri SVery helpful and courteous.
DEBORA DVery nice welcoming and courteous.
HAYDEH NCustomer service was great — Ali was professional yet personable, and clear with instructions. The van was clean except for a (used?) floss pick in the center console. Otherwise, zero issues. Would recommend.
Edward NVery respectful and efficient. Courteous and offered bottled cold water twice
KATHRINE MThe only bad thing was that the truck smelled of cigarette smoke! the front desk service was awesome!
Stephen WEverything was perfect no need for improvement there!!
KIMBERLY WNothing My vehicle broke down while towing the uhaul and they came and got the uhaul ($75.00) took me to my house and helped me unload a recliner chair and 2 head boards
Katrina OExcellent place to rent from
JARVIS HThe customer care services is very cool man and there is a great condition vehicle I really I really like it
MOHAD SNot thing. Keep doing what they do.
Rudy FThey went above and beyond, making sure that the truck was ready for me in the morning. They even called me the night before to let me know that I could come at an earlier time.
Patricia LAbove and beyond
Jalal JGreat customer service
Lynne PMileage cost way too much Trucks use way too much gas. Only went 30 miles cost me $17.00.. @ $4.52 a gallon Crazy
Richard KNothing
Jean SNo comment
Andrea AI requested and paid for a dolly, and there was no dolly. For the next customer, please include the items that they request and pay for.
Kirsten JEverything went very smoothly except for returning after hours. There was some confusion on my part, not Moon’s, as to the process. A quick call to U-Haul and things were cleared up. Overall, renting from Moon’s was a very positive experience.
Ken PThis was a Hindi-speaking location and communication was a little challenging but everything went well. They were helpful. and were also located very close to my location. Not 50 miles away like the pickup.
Donald FThe staff were nice and accommodating. But the truck had motor oiled spilled in the back, the tired pressure light was on when i recieved the truck, and the lock didn't work.
Christopher SThe salesman attempted to overcharge me by $20.00. Terrible service
Dragana NCheck in and check out at this location was easy and convenient
Kareena CI was over charged, from $51 jumped to $72. I also got the vehicle with no gas.
ABDUL GTypically uhaul equipment needs service as trailer jerks as if wheels lock or brake unexpected People renting were nice
Thomas Hlittle bit of a language barrier but very helpful
William WThe equipment had worn tires, one specifically down to the wear bars, and was glad to have made the round trip without any major problems. The staff was amicable and helpful.
Jaime A