U haul was the worst part of my out of state move. I’m not going to document all of it. I will never use u haul again. Terrible service and horrible communication. You can find my full review on Yelp and Google when I have recovered from this move.
Tanuray M
Moon Tires & Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carmichael, CA 95608
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Customer Reviews
- 4.0 Average Customer Rating
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I know each U-haul lot location is different however, this location in Carmichael, CA, was unsatisfactory. The owner or manager was 5 minutes late arriving/opening up the tire and auto repair business, and especially impacted my moving day, putting me way behind schedule.
Robert COur rental was a one way from Vacaville CA to Carmichael CA. I have a receipt that says so, yet Nate at the Carmichael branch said my contract states round trip. Nate said we owe an additional amount that exceeds our rental and my only recourse is to have the Vacaville branch clear it up. Frankly, his tone was pompous and a poor reflection on U-Haul. I used to be a regular, satisfied customer but not so much anymore.
Jeff TThese guys are the best I will come here for now on to get my U-Haul rentals
Joshua GArrived at location and guy at the desk said everything was down and to just return truck and not deal with app. Went under 70 miles no money was returned and now states that I owe 70 dollars on top of the 140 I paid
RYAN B