Customer Reviews for Moore Lumber & Hardware
(U-Haul Neighborhood Dealer)

260 reviews

5195 CR 64   Bailey, CO 80421

(720) 924-3063

Location Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 9 am - 3:30 pm

Services at this Location:

Contact Us

(720) 924-3063

5195 CR 64
Bailey, CO 80421

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 9 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Get ma a location that's not 50 miles from my house

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

I had a good experience

David K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
5.0

The woman that helped us was an incredible resource and customer service agent. Absolutely made the experience top notch. THANK YOU!

Katie F. 
Rating:
2.0

The sales team is VERY Courteous, The lovely lady knew her paperwork to rent the trailer, knew where the products are in her store. Unfortunately neither of us knew that one cannot lock the trailer hitch to the ball as I wanted. I ended up purchasing a $9.00 unnecessary lock. The gentleman knew how to inspect and hook up the trailer. However neither of us was aware that my hitch needed to be"flipped over" to raise up the trailer away from the ground.

charles K. 
Rating:
5.0

My experience was traumatic. I ordered a 26' truck 2 months ahead of time, close to my house. I regularly called to ensure my "guaranteed" reservation. Moving day came, truck delayed and location of pick up, much farther away. We were told it would be ready that day so our 10 helpers were on hold. It was not available, told next day, Sun. for sure. Nope and the ONLY truck available was 40 miles away so we went. The truck was almost 1/2 the size and a small trailer. Of course I had a 26' truck for a reason. I had to give away and throw away alot of things that I needed and/or were valuable. The whole experience was awful,I would never use u haul again! No apology , 110.00 off, ha!

Carol R. 
Rating:
5.0

The rate of $1.09 per mile is pretty outrageous. We needed to travel about 115 miles to our old house to clean out a shed and then come right back, 230 miles total. The amount of this 10' truck rental for 2 days is almost what we paid for a 20' truck rental for 10 days in our first part of this move and we did 3 trips, 700 miles, with that. $62 in gas puts this 2 day rental cost at $350. This is ridiculous.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Dan O. 
Rating:
3.0

Be consistent about what i pay. It was different from what i was quoted.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Just keep up the great customer service.

Jerry R. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Pleasant experience. Very friendly and helpful staff. The lady who did the paperwork and the guy who got the truck ready we're very friendly and respectful. Overall a great experience.

Gerald H. 
Rating:
5.0

You sent me over an hour away from my house to pick up a truck. The store was great but no where near me. My friends will not want to drive that far either.

Brian C. 
Rating:
5.0

Awesome staff in Bailey Colorado

kris P. 
Rating:
5.0

Better service at online reservation site. No one contacted me to confirm that the trailer would be available and did not even let the local agent know.

Michael Y. 
Rating:
5.0

Easy hook up and great equipment

raymond M. 
Rating:
5.0

Great experience, great employees. ***mobile check-in did not work for me, kept prompting me to share location even when I made sure I was. Tried two different web browsers (google and safari) neither worked and had full LTE cellular Service and still did not work.***

Henry T. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Inside the truck storage area was dirty. The ride was so VERY NOT SMOOTH!

Adam F. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
3.0

Make a reservation for pickup a set place and time. I went through hell with your stupid customer service trying to get a trailer at a close location and early time. I ended up having to drive 1 hour to get the trailer and 2 hours later than I originally had, then an hour back. Your inability to truly reserve a rental at a location is absolutely idiotic

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
1.0

I tried calling U-Haul 1800 number with no luck to talking to one person Spent countless hours trying, no response from email , no response from live chat, no response from anybody. Thee worst customer service experience in my life. Their system is completely flawed and U-Haul just doesn't care. Rent from Penske instead.

Tyler L. 
Rating:
4.0

Customer did not leave a comment.

SHANE R. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

Quick, friendly and professional service at Moore Lumber & Hardware!

Augustus S. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK H. 
Rating:
4.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

james I. 
Rating:
5.0

I liked the locations. However, in general, I would never recommend uhaul or use them again myself. I requested a 26ft truck roughly 3 weeks from moving date but was informed 3 days prior to my move that a 26ft truck needed was 4 hours away. I had to accept a 20ft truck which meant I was unable to fit all my things when moving 1500 miles away. Terrible way to do business.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

DIANE D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY A. 
Rating:
4.0

The Uhaul computer system went down on the 31st of May, so it made it difficult for Moore Lumber in Bailey, CO, to check our rental back in. Scott (last name unknown) with Uhaul (phone number 719-238-0904) did not follow-up with me, as he said he would, from the 31st of May, until today, I have still not heard from him via email, or text. But once again, Stacey Baskerville was great and the previously mentioned equipment SHOULD BE RETIRED, so no one else need not go through this and take valuable Uhaul personnel time also.

David B. 
Rating:
3.0

Ordered a truck last week and when I arrived they did not have the one I ordered only a small van was available. This ended up costing me more in mileage since I had to make 4 trips instead of 1 if I were to use the right sized truck that was needed for the job. Store blamed U-Haul and U-Haul blamed the store so I was really the only one that lost out here! Customer service had the truck I needed in a location that was an additional 15 miles away but would not compensate for the extra mileage on their mistake so I took a chance with the van instead!

Jamie T. 
Rating:
5.0

Excellent

KEN F. 
Rating:
5.0

Customer did not leave a comment.

kenneth J. 
Rating:
5.0

Employees were very nice and very helpful. Would definitely visit this location again!

Trevor K. 
Rating:
2.0

Making the reservation for the actual location it was made out of instead of the customer finding out they had sent it to another destination when they get there to pick up the moving truck

Susan B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

very helpful and made sure we had all the information we needed

Karen G. 
Rating:
5.0

Everyone was very friendly and helpful while still maintaining social distancing practices and wearing masks and gloves. The truck worked perfect as well!

Margaret L. 
Rating:
5.0

Jerry was great as always! Thank you,Tom

TOM P. 
Rating:
5.0

Customer did not leave a comment.

Heath B. 
Rating:
5.0

Super nice people, had just what I needed.

Michael S. 
Rating:
5.0

very friendly staff. helpful and informative. Your corporate computer system however is clumsy and slow. did not allow for changes when we rented online.

Max E. 
Rating:
5.0

Customer did not leave a comment.

Youngse K. 
Rating:
3.0

This was a one-way rental from the front range of Colorado to the Western slope. I saw the weather report and asked if I could pick-up the truck a day early and try and beat the blizzard. U-haul said there would be no charge for this when I went to pick up the truck, the representative told me to ignore the form because it was correct in the computer and she did not know how to change the form. When I picked up the truck I was informed that the truck did not have snow tires. Besides being dangerous, it is illegal to drive in a blizzard without snow tires. The day that I picked up the truck, it started snowing, before I left I-70 was closed in 3 places along our route, so I decided not to leave that day. The Colorado DOT did not lift the snow tire restriction for a week, so I sat with a loaded truck for a week waiting for the weather to clear. Besides the expense of the delay, I had to reschedule the movers. So this is a complaint that the agent did not correct the contract for the early pickup. But it is a zero star review for Uhaul for providing a truck that was not roadworthy for the conditions.

steve V. 
Rating:
2.0

Customer did not leave a comment.

Ahthony M. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Very convenient and easily accessed.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Christiann C. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

rick C. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Dawn is the best! Great personality!

jeremy N. 
Rating:
4.0

Uhaul moved my pickup location to a location one hour further away. I had to get a smaller truck in order to avoid the long drive. Because of that, I couldn't fit it all inside and now I have to rent another truck. Very disappointed.

Corey M. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

HUGH G W. 
Rating:
5.0

Very friendly and attentive to close out the rental.

Robert M. 
Rating:
4.0

No Problems with the location, just with UHAUL policy, when I choose a 24 hour rental and I get charged an extra day because my 24 hours puts my return time after their office closes, even though the trailer was returned and available for a rental the next day, if it was indeed booked. I have had this scenario before with several uhaul trailer rentals and was never charged a second day for return after hours.

Warren H. 
Rating:
1.0

Charged me for a 6x12 trailer but was given a 5x8. Only just realized because the lady, Dawn, said I would be refunded my money as long as I returned my trailer on time as a double charge was normal. Very poor customer service, as the lady that helped me cussed, was rude, and didn't know how to rent a trailer.

ERIN B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Pick up was scheduled for another location. Pick up location was changed without notification. Trailer turn signal and brake lights did not work. Truck arrived late so pick up was later then scheduled. Would not recommend U-Haul to anyone. Not more lumbers fault, they were very helpful.

Roland W. 
Rating:
5.0

Dawn was amazing! Very helpful and understanding!

MITCH C. 
Rating:
2.0

When I was finally able to get to the store to pick up my trailer I told the guy the tires were bald and I was going to be driving to Iowa and would like a trailer with better tires. He said that was all they had and I would be fine. The day before I left for my move I noticed one of the tires was flat! I had to stop loading the trailer to wait for a repair person to come and change the tire. When he got there he commented on how horrible of shape the tires were in and replaced 3 of them. We were delayed on the move for a day and I had to miss yet another day of work because of U-Haul. Horrible customer service!! Erin, from roadside assistance was very kind and helpful however.

Cassandra C. 
Rating:
5.0

Great folks to work with. Hope nothing changes.

Sam E. 
Rating:
5.0

Nothing

sharon H. 
Rating:
4.0

Uhual customer service call ctrl is horrid

Richard R. 
Rating:
4.0

Night drop, rrquested for copy of the contract? This should be mentiined when rental agreement is completed. All transactions we on line????

Roy R. 
Rating:
1.0

Terrible ! Reserved a 20ft truck and got a 12ft truck——-“Mom's Attic” as it states on the truck images —-“extra space” 12ft truck with space above the cab DOES NOT constitute a 15ft truck. FALSE ADVERTISING TERRIBLE !!!!!!!!!!!!!!!!!!

ANDREW M. 
Rating:
5.0

Great location and easy access for drop off

kenneth J. 
Rating:
4.0

The truck itself was outstanding!!!! Definitely did the job going down steep hills!

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Nothing The people were great and very courteous

Keith T. 
Rating:
4.0

Customer did not leave a comment.

Judy L. 
Rating:
5.0

Gal that helped me was courteous, knowledgeable and prompt.

sharon H. 
Rating:
5.0

The drop off location in Bailey Colorado was a mom and pop americana hardware store. They were exceptionally friendly, patient, and helpful. Made the whole experience better.

molly B. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
5.0

Very friendly and professional operation. Unhooked the u-haul for use and processed the paperwork in a timely manner.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Ross H. 
Rating:
4.0

No I cant recommend a company that rips people off. The truck rental $29.99 for 23 1/2 hours. Mileage .79c per mile $181.00, taxes $14.64,( dont know what thats for cause my road sucks), environmental fee $1.00 (for what?), Colorado state road safety program $2.00( I never received the program,another scam of a fee), the end total fee $228.90 what a joke!

Shari D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Great job! Nice people nice updated transporter

TOM P. 
Rating:
5.0

None

Jerald P. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Parking of trailer was muddy

Jerald P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Kellye W. 
Rating:
5.0

Customer did not leave a comment.

AMBER T. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
1.0

Customer did not leave a comment.

brenda C. 
Rating:
5.0

Customer did not leave a comment.

Kellye W. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top