Customer Reviews for Mootsies
(U-Haul Neighborhood Dealer)

180 reviews

11331 14 Mile Rd NE   Rockford, MI 49341
(& Morgan Mills)

(616) 225-9413

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(616) 225-9413

11331 14 Mile Rd NE
Rockford, MI 49341
(& Morgan Mills)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck had no exhaust. I had to wear ear plugs just to be able to drive it. The location was great but the truck was not. I appreciate the drop in rate per mile due to the wrong size truck. Thank you for that but the truck needs to be fixed before someone else rents it.

Bradley F. 
Rating:
3.0

Customer did not leave a comment.

rick D. 
Rating:
3.0

I hope the check in was OK. I used the online check in, and it seemed as though nobody was at this business for several days.

Anthony L. 
Rating:
1.0

The inside of the box of the truck was dirty when I picked it up and they charged me for more miles than I used. I will never use this location again and probably never use UHaul again. You guys are over charging customers- and during this awful economic struggle of COVID19!!! I might even report this to the BBB.

Candi S. 
Rating:
4.0

Customer did not leave a comment.

Leighanne M. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Jenifer S. 
Rating:
2.0

I received my U-Haul via online check in, however there was no appliance dolly. The business opened around the same time. I went inside and he told me they didn't have any, and to travel into Greenville Mi location to pick one up. This took extra miles which the Plainfield service center took off for me which was nice of them. However this doesn't take into account the time that was lost when I had people waiting on me to get to the move site with the U-Haul. So I essentially paid people to help me move who got paid for free because I had to run around and get an appliance dolly that should have been with the truck to begin with.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Excellent people to deal with very friendly

gordon D. 
Rating:
1.0

I reserved a 10' truck to pick up in Rockford on line receved a call that it was not available and had to get a 18' at twice the cost with no discount on milage. Im not sure if i will ever use your service again

Donald B. 
Rating:
5.0

I was frustrated with U-Haul because I reserved my truck 8 days before I needed it. When I got my confirmation call I was told that I would have to pick the truck up at a different location than I requested and the truck size I wanted was not available so I would receive a larger truck for the price of the smaller truck. Not only was I charged full price the rental location added an extra 25 miles to my final bill. I have a U-Haul dealership less than one mile from my house so this was definitely an added stress on moving day.

HEATHER P. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
1.0

The back of the truck had not been swept out they over charged me for my bill took me 30 min to get the paperwork filled out

Alan H. 
Rating:
5.0

Great service! Thank you!

Wende J. 
Rating:
5.0

Customer did not leave a comment.

jean L. 
Rating:
3.0

I asked to drop off my Uhaul in Rockford, MI. This location may have a Rockford address, but isn't anywhere near the actual town. Closer to Greenville. Very inconvenient.

ANDREA C. 
Rating:
5.0

Very speedy check in.

Brian S. 
Rating:
3.0

Such a convenient location for us - very close to home

Deena L. 
Rating:
5.0

Customer did not leave a comment.

MANDY T. 
Rating:
5.0

Customer did not leave a comment.

jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Very easy drop off point, very near my home.

david G. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
3.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Joy G. 
Rating:
1.0

This location does NOT accept trailers. They only deal in trucks. The man on site was very helpful, but I felt bad convincing him to let me leave a trailer there that he normally would not accept. He is going to move the trailer himself to another nearby location so they can rent it out from there. Mootsies has told U-Haul this in the past, but the website still shows them as accepting trailers.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

They did not include a dolly I paid for. Mootsies was easy to work with and the front desk lady was very kind.

Stephanie H. 
Rating:
4.0

The business was closed. It was Saturday. We were worried about just leaving it in the parking lot. Would have like verification that we returned it in good condition and with the dollie on board.

Julie S. 
Rating:
1.0

Very, very disappointed. Was given one price and contract reflected different, $100 more than quoted. Am trying to get this resolved and still getting no help!! I have yet to see an invoice!!!! Very, very poor customer service!!!! Will NEVER refer or go to them again!! Was over charged for mileage and the entire bill!!

Mary C. 
Rating:
5.0

Customer did not leave a comment.

rick C. 
Rating:
5.0

They had the truck we needed and all around was the easiest and fastest rental experience I've ever had. Thanks Amanda for making our move a little less stressful.

Josh G. 
Rating:
3.0

Hours said open 9am to 12pm Saturday on website nobody there

Michael R. 
Rating:
5.0

Thank You

bob F. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
4.0

Always friendly and helpful - great customer service!

Ben W. 
Rating:
5.0

I was treated very well by the Moostie staff. Even though I was unable to get the size truck I had ordered the service made this issue moot.

Sara N. 
Rating:
5.0

Safety chains dolly to vechicle being towed one side was altered just barely worked

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
3.0

The absence of other moving needs, boxes, mattress bags, etc. makes this location less than completely useful.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Jodi J. 
Rating:
5.0

Very convenient for me and close to home. I needed a truck for the day on short-notice. The truck I requested was not available but was offered the same price on the larger truck as the truck I originally requested.

Jason S. 
Rating:
5.0

The best experience we have ever had using UHaul.

MORRIS H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN O. 
Rating:
5.0

Mootsies Sports Center was great! Very professional and helpful.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
4.0

Keep up the good work.

ken B. 
Rating:
4.0

Customer did not leave a comment.

ERIKA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
3.0

Too expensive Lack of competition drives prices up and service down

ZBIGNIEW Z. 
Rating:
3.0

Customer did not leave a comment.

SHEILA V. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
1.0

Everyone was so rude at this location! I will not recommend this location to anyone. No hello to us when we walk in and no manners. I will not be using this location again due to the rudeness.

CHELSEA C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
1.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Lynee K. 
Rating:
3.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

JEREMY J. 
Rating:
4.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

nothing everything was great

DONALD R. 
Rating:
1.0

Was charged way too much over what I was quoted online

ALYSSA S. 
Rating:
5.0

Great place. Friendly staff.

CHRISTOPHER W. 
Rating:
5.0

Very positive interactions and help at this location!

MIKE R. 
Rating:
3.0

Customer did not leave a comment.

Pamela G. 
Rating:
1.0

They messed up my return and I have been billed $34 because they put in the computer the wrong date of the return of the trailer. This problem needs to be fixed.I had to remove the trailer by myself and feel that somebody working there should have done that

HEATHER B. 
Rating:
5.0

Very friendly, truck was ready and waiting for me. This was probably the best rental experience I've ever had.

JEANNINE P. 
Rating:
3.0

all was well

LYDON G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

great price, trailer towed good.

DALE F. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
4.0

Reservation made the night before, did not initially show up.

Brian C. 
Rating:
5.0

No improvement needed! Great staff!

KAREN M. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Christopher I. 
Rating:
3.0

attach jacks to your trailers or at least let people know on the website that they don't come with jacks.

GEORGE B. 
Rating:
5.0

It would be more convenient for customers if we could also buy packing boxes and packing tape at this location. Having to drive to Grand Rapids for supplies is very inconvenient when you're dealing with all the details of moving.

SHIRLEY M. 
Rating:
4.0

Customer did not leave a comment.

CARY M. 
Rating:
4.0

Rented an in-town trailer. Good service, no issues - would happily rent from this location again.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
3.0

If I would have used the car dolly I rented it would have ripped the front bumper off of my car when I backed it off the dolly. Maybe update your files for car types and whether they will sustain damage using your equipment.

AARON M. 
Rating:
3.0

Their lot was unplowed, with at least 6" of snow. Had to make a run at the end of the driveway to get onto the road which is a very busy road and dangerous. Went back 2 days after pickup and still not plowed.

Sue K. 
Rating:
3.0

Customer did not leave a comment.

SHANNON L. 
Rating:
5.0

Thank You! :-)

ADAM R. 
Rating:
3.0

Customer did not leave a comment.

daniel S. 
Rating:
3.0

Customer did not leave a comment.

Jane B. 
Rating:
4.0

Customer did not leave a comment.

ALAN L. 
Rating:
5.0

They were very nice and so very helpful.

SUE R. 
Rating:
4.0

I placed my order online for a 20' truck and an appliance dolly. Told both were in stock at a different location closer to my house. Next morning I get 2 frantic calls saying you don't have the 20' truck and I need to pick up a 14' truck at a different location. Also, the other location did not have an appliance dolly. They did give us a standard dolly at no charge. There was something about a $50 guarantee online that what I ordered would be available. Not sure how that works? Overall the new place I picked up the truck was helpful.

JAMES D. 
Rating:
2.0

Not convenient. No one around on a Saturday afternoon. Closed. Muddy parking lot

PAUL E. 
Rating:
5.0

very friendly very helpful

GERRY T. 
Rating:
5.0

Customer did not leave a comment.

SUBRINA B. 
Rating:
2.0

Customer did not leave a comment.

SARA T. 
Rating:
4.0

This was the best experience we have had with a truck rental. The equipment was available on time at the location we chose. The truck was clean, full of fuel and the check out process was very convenient. Thank you so much. All UHaul rentals should be as good as this one.

MARCIA S. 
Rating:
3.0

Customer did not leave a comment.

Jerry A. 
No reviews have been submitted for this location.

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