Customer Reviews for Morales Furniture
(U-Haul Neighborhood Dealer)

Rating:

2.0

I rented and was charged for a dolly but did not get one. Nobody was at the location so I could not get assistance.

Rating:

5.0

Excelente servicio

Rating:

1.0

The place didn’t know anything on how to work had to call customer service and wasted over a hour just to get the keys

Rating:

3.0

First reservation took almost two hours to pickup and still wasn’t able to get the rental. Customer service was not helpful in resolving the issue and ended up changing the location, which was not ideal but okay, but added safe move that we did NOT want. Our move was postponed a few hours due to all the issues we had. Worst U-Haul experience I’ve ever had.

Rating:

2.0

Primero al vehículo que alquile estaba sin gasolina luego al hacer la entrega se entregó con la gasolina requerida y solo se utilizaron 11 millas y me cobraron 30 millas que fue lo que se puso primero y no me devolvieron nada de mi dinero

Rating:

5.0

Excelente 👌

Rating:

5.0

Me gusto el trato y la amabilidad con la que nos atendieron

Rating:

5.0

However, the mobile option was not the greatest. Was excited about the convenience but still had to go inside for help.

Rating:

4.0

Everything it's okay

Rating:

1.0

Didn’t have equipment requested when I arrived. Didn’t lay out expected charges which ended up being twice as much as advertised. Just bad all around.

Rating:

4.0

Did a very nice job

Rating:

1.0

This location is not lit, so pickup before/after hours was extremely difficult to find the truck and complete the online rental process in near total darkness.

Rating:

1.0

The truck needs to be maintained well

Rating:

2.0

Horrible customer service

Rating:

5.0

My amabres y rapido lo atienden a uno

Rating:

5.0

What I didn't like is that I reserved this pick up for Libertyville as it is close to 94 and where I needed to go and after I reserved it, it changed my pick up location without asking me if it was ok. It wasn't on my way. I should have an option to pick other locations. It was a good location either way just not on my way.

Rating:

4.0

the gal who made the reservation I think was very new? but i had specifically wanted to rent from my friends at Ace Hardware. She screwed up and put it in for the furniture store - nice enough people, but made for a half hour extra of my time plus i wasn't giving the business to my dear friends. Trying to fix this would've taken forever, but I was unhappy. Morales furniture are nice enough folks, tho they refused to inspect the truck upon return even tho I asked twice to please come see it was exactly as rented.

Rating:

5.0

Double check mileage prior to leaving….mine was incorrect but the receiving end was extremely helpful to correct the situation!!!! Thanks you very much! Dave was awesome !!!!

Rating:

4.0

Easy pickup

Rating:

3.0

Website checkout of truck took some time, we waited for approval for 5-10mins. It was easy just longer than I expected.

Rating:

3.0

1 800 number was not working

Rating:

3.0

Nothing

Rating:

4.0

We were very satisfied with our experience.

Rating:

3.0

The manger of store didn't tell me that something was wrong with the truck, the ch ee's co engine light kept coming on and off, the lights bright enough, thIs was my first time renting a truck.

Rating:

3.0

Get vehicles out on time!!!

Rating:

1.0

Pick up location changed last minute to this location. Didn't open up until 11:00 am...vs original pick up time of 9:00 am. Did not have furniture pads as ordered. Had to drive to original pick up location to pick up furniture pads. Put us almost 3 hours behind in our original departure time...very inconvenient.

Rating:

1.0

Took my deposit and dont want to return it !!! Clean truck full tank less miles used I need my fuckn money back poeriod

Rating:

1.0

Morales furniture overcharged me for 6 furniture pads that they added to my order (without my knowledge - I did NOT need them) The blankets were not in the truck! They charged me for an appliance dolly, which again was NOT on the truck and I did not use the dolly that was on the truck and was charged for that as well! Very poor service and bad customer service as well! Will not use U-Haul ever again if this is the way you treat customers!

Rating:

1.0

When i dropped off the trailer the employee that helped me didn't seem to care about my questions or concerns.

Rating:

1.0

Took long time to get truck. Parking lot wasn't maintained. A lot of ice and snow. When I was returning van key drop box slot for the key was to small to fit my key. I have to call customer service to resolve this problem.

Rating:

3.0

Vehicle had garbage in the door pockets and papers on the dash, the lower passenger side mirror was cracked from previous damage I didn't see it on my initial walk around and a piece of it fell off during the trip... the cargo area wasn't swept and had old dirty boxes laying in it... (the boxes are documented in my pickup and return pics.. Driver side seat belt needs to be replaced, it hangs up when puting on and taking off...

Rating:

5.0

Great experience. Nice staff. I'll use this location again.

Rating:

3.0

The people in the store were not wearing masks as mandated. They also seemed to not realize that I already did all the paperwork online and paid online. It took some explaining before she realized she had all my information. Trailer was not clean inside. Not swept or clean at all. Door needed to be cleaned and oiled. Hard to open the overhead.

Rating:

5.0

Morales Furniture ha sido el lugar donde he rentado trucks para los pick up de donacines para el Salvation Army. Ellos han sido gentiles y muy familiares en sus negocios conmigo. Los recomiendo altamente.

Rating:

1.0

I am really disappointed to be honest because the lady in the place I rented the Uhaul in Waukegan gave me wrong information and I got charged twice! During this hard times I had the need to move and I feel unfortunate because $40 dollars extra for me at this time is a lot of money. I lost $40 because of a lady works for Uhaul and has very little knowledge about the actual service and because of that, I lost $40 extra! I would honestly want a refund but I couldn't even talk about it with her because she told me to "Google" Uhaul customer service number! Seriously? That's how she provides assistance? She gave me wrong information about the return time, was rude, careless. Would not recommend. You're asking me what you can do to improve, you guys can start by refunding my $40 for an extra day!

Rating:

5.0

Availability of universal trailer light plug would be very helpful.

Rating:

3.0

Clean the trucks. Also list the reason for the charges I was charged $80 besides the rental price and I don’t know why we drove barely 20 miles and I got charged for the wrong insurance coverage I got the $14 one but I got charged $28.

Rating:

2.0

They were closed on a Saturday morning so I had to do the virtual pickup. They did not put the dollies in my truck but did charge me for them. Since they were closed, I had to go to another uhaul location to pick up and pay for the dollies. I can not recommend this location.

Rating:

2.0

The worker could not use the software and had to call corporate. It was an extremely long process to check the vehicle out. When I got the van it had 3/4 a tank of gas, when I returned the van the worker told me to use the online check in. I did and after going through a very long process it wanted to charge me for the 1/4 tank of gas that I didn't use. So I had to go in and have the worker go through the check in anyway. She had a hard time understanding the screens. It was clear that English was not her native language so the screens were not making sense to her. Especially the fuel one. I had to explain what they meant to her.

Rating:

2.0

Had to wait a long time to pick up van even thou I had reservation. They are more interested in the furniture side of business. Also when returning vehicle had to wait as I wanted to pay with different card than I used for reservation. I will in the future use the other Uhual in town

Rating:

3.0

There was a location that was an actual U haul place 1/2 mile from the house we were staying at, but U Haul made us drive 10 miles to get the only U haul left at a furniture shop.

Rating:

2.0

The people were rude. They didn't have a dolly. But online it said that this location had one.

Rating:

3.0

Why was I charged $20 for after hours rental I bought the truck back on time.

Rating:

4.0

I had to sanitize the cabin it was filthy dirty, I understand its a work vehicle but at least clean it thoroughly before the next customer Friendly customer service,

Rating:

1.0

Not an honest bussines practise ,overcharged me on time when he give the car late half an hour and cheat on the return time by half an hour

Rating:

1.0

Location was sketchy, people were unprofessional. Truck was running on fumes (although they entered it as 1/4 tank). I ordered 2 sets of pads - they had none to give (told me I'd need to drive to another U-Haul location if I still wanted them). He entered all my information, then informed me he could no longer access or print my contract, so I left with nothing in-hand (I did go to another location - Gurnee - and they loaned me pads free of charge but could not access my contract either). One of the two people present made a show of going out to the truck with a wet mop, not sure what he did with it. When I started loading I found broken glass and other debris on the floor, and trash under the seat in the cab. The only reason I will use U-Haul again next month is because the person I spoke to at corporate HQ told me I could specify that I will not pick up the truck at Morales Furniture, and they will honor that demand. Corporate was very helpful in getting me the information I needed, and tried to make up for the poor experience.

Rating:

3.0

I was charged more than what was stated on my contract after I returned the vehicle. My original total was $80.79 after the mileage was added on to the rental price and I was just charged an additional $14.24. Ridiculous.

Rating:

1.0

Offer better services for your customers

Rating:

5.0

Easy, fast service and good rates.

Rating:

3.0

Computer was down. They didn't seem to know I had a reservation to pick up a trailer and I had to deal with uhaul dispatch on the phone to complete the pickup.

Rating:

3.0

Ok