The service was good. The attendant was friendly. But I received an unexpected charge of $15 on the final bill for a service I’d declined during the mobile reservation. Needless to say, I’m very disappointed.
KELLIE J
Customer Reviews for Morrisville Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee had no knowledge about rental process
RONALD HI had decline insurance, but they still charge me for it and I was overcharged by $15 plus tax The staff was not helpful in fixing this issue
Maulik SI had a problem with the truck, as there was significant leaking, but customer service was able to help me, and I feel like it was a satisfactory response.
MICHAEL DService was beautiful just make sure that the truck was clean for the next customer!
JARED LGenerally good. The people working at this location were polite and tried to be helpful. The truck was not swept out prior to me renting it, but I cleaned before I used it and when I returned it. I also "rented" a hand cart - which was not available at the rental location or in the truck. Web based check out works, but it is much easier just to deal with a person when checking out and returning.
DAVID SPésimos servicio en la tienda y muy expensive
FRANKLIN EThe overall experience picking up and dropping off were great. It wasn't until the next few days that my experience went downhill. The following day I get a text saying I didn't return the vehicle. Then I was told they didn't check it in yet. 36 hours later I receive my receipt with a $20 charge for gas on there. I drove twelve miles and put a gallon of gas back in the truck upon my return. I am currently trying to get my refund back which I should have been issued yesterday but instead they are making me email them back and forth. This is just unacceptable.
Michael DGood experience for first time. Multiple extentions were needed as the move took longer than expected. Very easy to extend the time of rental.
John BPleasant and helpful staff, will use again for our company needs.
Bill BThe person making reservations didn’t have much experience with getting the right information
jorge gUnprofessional communication issues
Patrick FI specifically reserved a dolly as I had very heavy furniture to move down steps. I checked the truck at pick up, no dolly. The man in the sonoco looked in the other trucks and around the store and was only able to find a flat, furniture dolly without the handle, useless for moving anything down the steps. If the location doesn’t have a dolly it shouldn’t be an option to reserve one. I would have used a different location or made alternate plans. I ultimately decided to still take the truck since I HAD to move that day. The check engine light was on in the truck. I had already wasted time trying to get a dolly and was running late so I took the truck anyway. Intermittently a notification would come on the dash saying the right front tire needed air. Worse, intermittently the CEL would start flashing saying the traction control needed service. Absolutely will not be renting from uhaul again. Poorly maintained trucks should not be rented.
Briana TThe truck I rented was the worst truck I ever rented. Mechanically it was barely road worthy. It lurched forward when I braked.the engine brakes seemed connected to the gas pedal. Very dangerous in traffic. This truck needs a thorough inspection. I was in manhattan in crosstown traffic. Because the truck lurched forward any person walking in front would surely been hurt or killed because of the braking issue! Don’t rent this vehicle until you fix the problem.
ALLEN FFantastic that they have a real knowledgeable person on duty for a Sunday return. Very efficient. I will use this location and online registration always going forward.
Richard WThe vehicle was clean but not maintained. Check engine light was on. I was told this would happen but the vehicle is drivable. Tire sensor maintenance light came on. Traction light came on. Great customer service at this location.
Michael FAlthough the location was excellent and equipment was clean and maintained, my rental experience was horrible and would not recommend U-Haul in the future. I originally booked a 20 ft truck to be picked up in Newtown PA at the storage facility in which I rent a few storage units and have picked up other U-haul vehicles at this location. The night before I was to pick up this rental, I received a call that this vehicle was now going to be in Morrisville PA, approximately 8 miles away. When I arrived at the Sunoco Station to pick up my 20 Ft truck, it wasn’t at the location, so I settled for a 15 Ft Truck. While I was paying for the 15 ft truck, a driver pulled up with my 20 Ft truck rental. Since I already paid for the 15 Ft truck, it seemed very complicated to switch trucks and the U-Haul representative was on the phone with the Sunoco rep for over 25 minutes so I settled for the 15 ft truck. Also, the 20 Ft Truck was to have an Applicance Dolly but it didn’t have one, so I used a regular Handtruck, which wasnt’ very useful. Lastly, because of the location switch, I put 40 miles on the truck as opposed to approximately 10 miles I would have picked up the vehicle at the original location.
Joe DThe guy who helped me was very sweet and nice! I forgot his name but awesome and funny guy
Tanish AJose was terrific! The process was easy. The gentleman who received the return was polite and efficient. My phone slid into the engine compartment, onto the transmission. Apparently, the engine cover was not in correct placement. Fortunately, one of my friends is an automotive tech, and was able to retrieve my phone, and PROPERLY RETURN THE ENGINE COMPARTMENT.
James MThe vehicle was provided with 2/3rds tank of gas. So I went back inside and told the employee. Instead of Uhaul taking this upon themselves, I was told I have to dispute the $40 charge. Despite having driven only 11 miles, filling up the tank with a gallon (more than I had to) and disclosing to the employee prior to using the vehicle that it was not a full tank. This is simply unacceptable.
Christopher MAsked for cargo van was giving a box truck witch cost more it run poorly and engine light was on at times.
John DGood service.
Louis POnline check in didn't work and I couldn't reach anyone over the phone. Thank goodness for the lady working inside.
Destiny HThe horn didn't work on the rental
Febin Sn/a
Gregg RIt's not related to the location so much, UHaul trucks seem pretty beat up these days. They could use a good leaning in both the driver cabin and back of the truck. And maybe some newer trucks too.
Joseph HMaybe newer trucks.
Jeff LThe workers weren't that familiar with the Ipad so check out and check in were a little slow. It was only a little inconvenient and certainly not a big problem at all.
Gina AI need the Can for longer than expected which I have a few times in the past with no issue,but not this time I was literally treated by Uhaul and also this location as if I was stealing the Van. Which is sad,because when extended You pay for the extension upfront. Very disappointed with Uhaul.
Armelina WThe whole process was easy to use from start to finish. Both customer service representative's I dealt with were very courteous ,professional and knowledgeable.
Edfward ZYour agent lied about the return time. I asked for 24 hours, but they only allowed for 6 and then charged me for two days and doubled the insurance charge as well. This is pure deceit and decrption
Allan GThe U-Haul online software is clunky and slow.
rodney sThey were very professional at this location!
Kelvin PThe gas station where I left the truck was great I was able to do everything on the phone and fast. But I will still lease Penske truck.
Tiana LThe man working at the Sunoco where I rented the truck from was very friendly and professional, he definitely deserves 5 stars
WILLIAM FStaff were not prepared to check me in even though I'd selected that option in my order; I'd requested 20 blankets and they didn't have any -- had to drive to another location to pick them up; dashboard (presumably) had a fuse out so speedometer and gas gauge were unlit while driving at night. The one bright spot is that self-serve gas is always available at the location so filling up was much easier.
Jennings DThis drop off was new - just getting set up as a U-Haul site. Confusion and poor check in capability. An I-pad doesn't make it. On the other hand Chelsea the person that checked me in was excellent. If it wasn't for her dedication and commitment, I could still be there trying to drop off my truck.
GERALD FTerrific job. Chelsea was by herself but very professional - courteous / friendly. Took her time to make sure everything was correct and kept me involved / update in the whole process.
GERALD FI went to local UHaul. Told me to get Uhaul app. I Did, Very confusing but I did fill out all the information UHaul required. After many tries to submit which you would not accept. I got in touch thru Chat with a live person who helped me out with the info and said I was all set with my UHaul van at my local station, just picket up.. HA! Next day I went to pick-up the vehicle at 4pm and found out that I had to fill out all the info all over again: license, age, address, credit card, and so much more info.. OUTRAGIOUS! She said that was the rules. She started to put the info on the cell phone; however, she eventually got in touch with a very helpful superior who arranged the purchase and process all over again but by this time I had to cancel a pick-up because I was late. My next pick-up had no time limit. I can't believe that UHaul didn't send all of my info including time and truck etc., she arranged to the agency I was dealing with. Is this the way you operate? So ridiculous and disfunctual. Time for UHaul to reorganize renting a vehicle so that it would make it easier for one to rent from a local biz without going thru this process that you currently use. Sounds like everything I filled out wasn't sent to the local UHaul biz. All the folks I was dealing with were good people who helped me but the UHaul process isn't. That's my experience.
Dill HIt was a very easy transaction
Robert WThe individual at this location was very helpful and accommodating.
ANDREW GSome trash was left in the back of the van when I picked it up.
Robert OEverything was great. Employee was very helpful. Would use again.
Jose AInitial checkout could go smoother. The tablet was not working well or quickly. It was not user error because I was looking over his shoulder while entering information. This is important to fix as there is only one person working at a time. Aside from that, everything else went very well.
Danial SWas an easy process
Alan DI went into afib while unloading the truck. I let the location know on my way to the hospital. The location told me to bring a doctor's note when I talk to him from my hospital room. I was In hospital for 6 days and was unable to leave. My brother in law was able to take the truck back, but he location charged every fee that they could. This shouldn't be the way you treat customers.
Dustin HI originally had a 7am pickup for a 26’ truck. I get to Trenton at 7am, the guy tells me he won’t have the truck until 9am at the earliest… so not only did I not get the vehicle I booked a week in advance, I also had to drive 15 minutes in the opposite direction to pick up the 20’ truck in Morrisville, just to arrive and have no one in the gas station working (mind you they were supposed to open at 6am and this was at 730). Just overall a horrible experience and would never recommend to a friend.
keith AAll was good
Joan SPoor customer service I have filled a complaint uhaul employee did not do their job poor management causing the authorities to be contacted I was harassed for 3 days.
Tahira LCheck in took too much time and the return check in took too much time. There was only one person working the store each time and they would take care of other customers when they came into the store.
John NThe service and people were great and super helpful. The cargo van itself was disgusting. It had a TERRIBLE SMELL. We had to drive with the windows down the entire time on the turnpike. It was horrible and I am very disappointed that UHaul doesn't keep their vehicles clean (especially during COVID). The location itself was really great and the people were very nice.
DYLAN BTire light was on when I rented the van, indicating the driver side rear tire.. I put air in the back right tire, but the light stayed on. I went to my local mechanic who checked all 4 tires' pressure. The pressure was fine on all four. So you have a van with a faulty tire indicator sensor. It was a bit concerning driving ~ 900 miles with that light on.
Randall C