Customer Reviews for Moss Auto Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Moss Auto Supply

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

david C. on

Rating:

Customer did not leave a comment.

Chad M. on

Rating:

Customer did not leave a comment.

Howard K. on

Rating:

Customer did not leave a comment.

Ronald W. on

Rating:

Customer did not leave a comment.

GWEN P. on

Rating:

Customer did not leave a comment.

Valeria M. on

Rating:

I returned my uhaul over a week ago and haven’t gotten my deposit back yet. I’m currently on hold with customer service, they have had me holding for over 7 minutes.

Mark T. on

Rating:

Customer did not leave a comment.

James B. on

Rating:

I had to drive over 30 miles to this location because the main location in my town had nothing, but I didn't know that until AFTER I signed up. Next time I'll check with another company before I commit to renting.

JOSEPH T. on

Rating:

You’re doing great!

joseph T. on

Rating:

Customer did not leave a comment.

Margie G. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Thank you for letting us return the truck to a closer distance to where we moved was a great experience for us. Thanks for being there for us. U-Haul is the way to go. All of your staff was very courteous and helpful.

Tonya H. on

Rating:

We had to drive 40 miles to pick up this trailer.

Linda E. on

Rating:

I should have done the pre-check in, it might have gone a little faster, overall a good experience.

CLINT M. on

Rating:

Great folks

RYAN J. on

Rating:

Customer did not leave a comment.

robert S. on

Rating:

excellent service at Moss Auto Supply.

CLINT M. on

Rating:

Customer did not leave a comment.

TONY W. on

Rating:

Customer did not leave a comment.

LOUISE U. on

Rating:

My pick-up location was changed twice within the last 24-hrs prior to pick-up time. My reservation was for a pick-up location near the Univ of Alabama campus where my daughter was graduating that day. The change of pick-up location to a town 40 miles away, at a store that closed at 12 noon, meant my husband had to leave to pick the truck up before our daughter crossed the stage at graduation. To make matters worse, the man at the pick-up location was clueless. We did not receive the pads or the dolly that we ordered and the truck was dirty. This was a VERY BAD experience.

Mary C. on

Rating:

Customer did not leave a comment.

DEBBIE W. on

Rating:

Customer did not leave a comment.

JOSEPH H. on

Rating:

Customer did not leave a comment.

Paul M. on

Rating:

Customer did not leave a comment.

TRAVIS G. on

Rating:

Customer did not leave a comment.

MARYELLEN W. on

Rating:

Very helpful and kind.

JAMES S. on

Rating:

Better pre rental inspections. Truck leaked in the rain we were having down south. Called uhaul twice about it. Amanda said area guy would contact me. I have called uhaul twice regarding this and still no return call!!!!!!!! Ended up leaving $1000's of dollars worth of electronics and flat screen tvs behind. Now trying to find out how to get them to Wyoming. Guess I will call budget or Penske and rent a waterproof trailer from them. I had heard they had more reliable equipment. Should have just gone with one of them in the first place!!!!!

CHARLES L. on

Rating:

I will never rent from Uhaul again.I made the reservation a month in advance for a truck in Starkville, Mississippi. I was called the day before the pickup to learn I was to pickup 65 miles away from my necessary Starkville location. We had to drive another 2.5 hours total to pickup in a different state - Alabama that we did not expect to visit. No warning or alternative locations were offered. I will tell everyone to use Penske.

DAVID J. on

Rating:

Customer did not leave a comment.

ANDREW G. on

Rating:

I had requested a pickup in Tuscaloosa and was told to pick up the UHaul 25 miles away!! The people working their were very nice and I have nothing against the specific site. However, I think that a reservation made for a specific city should be picked up in that city. Especially when the reservation is made a month in advance.

JOSEPH S. on

Rating:

I lived in Tuscaloosa, AL and there were several U-Haul locations in the area, but yet I had to make a 50 mile round-trip (to Gordo an then back to Tuscaloosa) to get the auto carrier. To me this was totally unsatisfactory, plus with the price of gasoline made the matter even worse. I was very displeased with this type of service and would not recommend U-Haul to any of my friends or associates, and will look to other rental businesses in the future.

JOSEPH H. on

Rating:

Customer did not leave a comment.

EMELYN C. on

Rating:

Customer did not leave a comment.

KATHRYN K. on

Rating:

Customer did not leave a comment.

on

Rating:

Customer did not leave a comment.