Customer Reviews for Motuzas Automotive
(U-Haul Neighborhood Dealer)

969 reviews

162 Milford St   Upton, MA 01568

(508) 603-7304

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(508) 603-7304

162 Milford St
Upton, MA 01568

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY L. 
Rating:
4.0

Customer did not leave a comment.

BILLY M. 
Rating:
5.0

Maybe have the gas tank full when picking up. Mine had a quarter tank. Thank you

Nicole D. 
Rating:
5.0

The Upton MA location was convenient and the service excellent

DANIEL B. 
Rating:
5.0

My experience with Uhaul exceeded any expectations. Upon my arrival, I was greeted by a knowledgeable and friendly person who took the time to assess my needs and picked the perfect truck for my objective. I will be a return customer!

HARRY S. 
Rating:
5.0

I was very satisfied. Very highly recommended.

ROSEMARY L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Easy to get in and get out. Done with quick pre-inspection. Motorcycle trail is clean and well lighting. Quick drop off.

KENNETH O. 
Rating:
5.0

Really appreciated the flexibility from the staff in meeting our needs! Very friendly and helpful!

DALE F. 
Rating:
5.0

Your doing fine!

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Great place for what you need. Customer service was awesome. 😁

PATRICK O. 
Rating:
3.0

Customer did not leave a comment.

CARRIE H. 
Rating:
5.0

Good experience

PAUL R. 
Rating:
3.0

Truck had no gas when picked up nor did it had windshield fluid as the windshield was so dirty that you could see too good of them.

Melissa S. 
Rating:
2.0

There was broken glass in the back and falls finger nails on the floor. The trolley and sheets I ordered were not there and there was about an inch of ice in the windscreen that took an age to clear, also on the cab roof. It wouldn't have taken much for someone to just start it up and clear the screen.

NEIL P. 
Rating:
5.0

very easy to work with and truck was perfect for my needs.

John K. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

johnney J. 
Rating:
4.0

Friendly and professional

BEN T. 
Rating:
5.0

Great service, thank you Bob.

MICHAEL E. 
Rating:
5.0

The van we rented was perfect for our needs. We are always happy to do business with this agency.

Karen W. 
Rating:
5.0

Bob was very pleasant, helpful and informative making the process very simple. The van was exactly what was needed and worked out well.

RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

Milagro S. 
Rating:
5.0

Great host. Good equipment.

Frederick P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
2.0

We are in the middle of a pandemic, which has killed a close friend of mine. The men working in this establishment had on NO masks and did not socially distance, while FAKE fox news played loudly on an oversized tv. Poorly done, Uhaul.

Tristan H. 
Rating:
5.0

I would always use this U haul location. Service was great!!

leslie F. 
Rating:
5.0

I thought everything was great at pick up and drop off. The Equipment FAILED !! My only issue was I packed the UHaul on Friday- it rained Friday night into Saturday and "Mama's attic" leaked and got all of the bottom boxes soaking wet. - not Happy and I told the person at the drop off location about it. I hope you fix the issue so the next renter doesn't have to deal with this issue

Edward P. 
Rating:
5.0

Excellent place to rent from.

WENDY G. 
Rating:
4.0

I had no issues with the local U-Haul dealer. But, the national website experience was terrible. Moving is stressful enough. But, when you can't count on accurate information from U-Haul's online platform, moving becomes a nightmare. Thankfully, the local U-Haul dealer was able to bypass all that mess and provide me with a pleasant experience.

Thomas R. 
Rating:
4.0

I had one issue. I ordered dollies and blankets and none were in truck when I picked it up. The store was closed. I called U-Haul the next day and customer service was great. U-Haul deducted amount from my bill.

Sharon N. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie M. 
Rating:
5.0

All went well

Thomas B. 
Rating:
5.0

It all went really smoothly thanks :). The van did say "needs oil change."

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
5.0

Customer did not leave a comment.

Danielle T. 
Rating:
4.0

I did not ask for the insurance and you charged me $14. I'm not happy.

Shaun W. 
Rating:
5.0

Bob was great at pick up site, very instructive in the operation of the equipment. I would highly recommend his place to anyone. At the drop off place they were very nice when receiving in the equipment also. A GREAT EXPERIENCE THANKS

STEVEN Z. 
Rating:
1.0

They charged me $20 for dropping off the van. Extra ! For having to scan it in.

SANTIAGO G. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
4.0

Customer did not leave a comment.

Colleen S. 
Rating:
3.0

Took forever to rent the vehicle - guy inside was helpful but the help was a little too late. Took almost one hour to rent the van

Robert K. 
Rating:
3.0

Spoke to owner about MI out being incorrect, he ignored me and overcharged the mileage by 17 miles. Bad service, never use them again.

Bruce B. 
Rating:
5.0

This was my second rental from Motuzas Automotive. Bob is friendly and professional and both experiences were excellent. I will continue to rent here and will be glad to recommend them!

Patricia M. 
Rating:
5.0

Nothing. Great people and great service.

STEPHEN M. 
Rating:
5.0

Bob was super helpful!

Emily M. 
Rating:
3.0

Tell driver how to use mirrors. Supply a charger for phones.

Pamela Z. 
Rating:
5.0

Customer did not leave a comment.

ELIZEU D. 
Rating:
5.0

Customer did not leave a comment.

Philippe G. 
Rating:
5.0

Bob is the best!! Have rented I Haul in the past from this Upton MA location and each time, it has been a great experience!

Linda L. 
Rating:
1.0

Rude customer service that went out of his way to not help me when he knew I needed it. I will definitely not be renting from here ever again. The truck was great though and exactly what I needed.

Jay P. 
Rating:
4.0

Very friendly service

Samuel W. 
Rating:
3.0

I returned the truck with a full tank of gas, when I picked it up it was at 3/4. Location owner would not give me credit for 1/4 tank of gasoline I paid for. Also, the brakes squealed when stopping.

Gary N. 
Rating:
5.0

I recommend it to everyone who wants to use Uhaul, very reliable, good price, and good customer support.

JORGE L. 
Rating:
5.0

Bob was helpful.

Robert L. 
Rating:
5.0

Fantastic all around

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Bob was the best retail person I have ever had the pleasure to deal wiith.The facility was clean and all the products where well displayed . The truck and the trailer where excellent they made my 1400 journey no problem Thank you Bob and U haul.0

William N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
3.0

Drop-off after hours so no real interaction but location was convenient.

David B. 
Rating:
5.0

Continued to support my changes so the overall experience was excellent.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

MARIE K. 
Rating:
5.0

Great customer service!!

MILAGRO S. 
Rating:
4.0

Customer did not leave a comment.

CARL O. 
Rating:
5.0

Nothing, service and equipment are excellent.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

COLEMAN N. 
Rating:
5.0

Nice job. Clean trailer and very nice agent.

STUART N. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

LEONEL H. 
Rating:
3.0

Customer did not leave a comment.

SHANE O. 
Rating:
5.0

Consistently professional. Never an issue in any regard.

RICHARD B. 
Rating:
3.0

No one there to help us at 9am on a Thursday Took a while to figure out how to get the keys Truck was a mess Thought uhaul was better than this

John F. 
Rating:
5.0

All went well. Great Job Bob!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

They did a fantastic job! Long story short, my hired moving company put me in a severe bind. Motusas rescued me! JT

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

When a customer goes to one of your dealers we go for convenience. Then you send a E-mail telling me I have to pick up your Truck 20 miles further. How can you put a customer last. If it wasn't for Bob in Upton Ma go out of his way to convince me not u- haul. I highly recommend Bob in Upton he went out of his was to help me out and not your customer service dept.

DON R. 
Rating:
3.0

Customer did not leave a comment.

JENNA J. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Customer did not leave a comment.

Pacifico D. 
Rating:
5.0

you guys good person

ALFONSO C. 
Rating:
5.0

Motuza's Automotive is the best place to not only rent a UHaul Van or truck, but also as a trust worthy mechanic! They are the best around. Thank you for all you do!!!

HAL B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT F. 
Rating:
5.0

Clean truck, great service!

Michael S. 
Rating:
5.0

Bob was excellent to work with. great Customer Service!

RICHARD E. 
Rating:
4.0

It would be nice if it was a little more apparent exactly where to enter the parking lot with the truck

Veronica L. 
Rating:
5.0

Not only friendly and helpful, but understanding of my situation

JOANNE G.  |  Overall Experience 
Rating:
5.0

All went very smoothly!

Richard S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

maria D.  |  Overall Experience 
No reviews have been submitted for this location.

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