Customer Reviews for Motuzas Automotive
(U-Haul Neighborhood Dealer)

1,150 reviews

162 Milford St   Upton, MA 01568

(508) 603-7304

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(508) 603-7304

162 Milford St
Upton, MA 01568

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Motazumas tested the trailer connections before I left home so when I got the the rental location I wouldn't have any surprises. Drop off was quick and easy

Todd W. 
Rating:
5.0

The 24/7 pick-up didn't work at first, that could have been a little easier

David F. 
Rating:
5.0

Customer did not leave a comment.

COLEMAN N. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

The truck's starting mileage when it was picked up differed from the truck's starting mileage that was shown to me when the truck was returned. It showed a starting mileage 20 miles less than the actual odometer reading that I confirmed when I picked it up. The result is that I have been charged for roughly 20 extra miles that we did not drive. I know it's only about $20 but it was a disappointment.

Gina G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Great experience!

James N. 
Rating:
5.0

Second time I dealt with Motuzas… I will never go anywhere else. One of the most likable men I have ever met. Wish he was my brother!

David P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Very satisfied

William H. 
Rating:
5.0

Customer did not leave a comment.

Priscilla S. 
Rating:
3.0

The location was great! The owner was very, very helpful! It was not an easy task to rent this vehicle by yourself.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Stewart S. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Thales F. 
Rating:
4.0

Our experience as the rental location (Motuzas) was very good. The owner was professional and courteous, and provided additional furniture pads. The truck was in good working condition, but the driver's compartment was quite dirty on most every surface and the seats (had to sit on towels to avoid clothes getting dirty).

James D. 
Rating:
4.0

Customer did not leave a comment.

Lee K. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Rose Ann F. 
Rating:
5.0

Easy and fast.

Mark L. 
Rating:
5.0

Everything was perfect.

Sam H. 
Rating:
5.0

We worked with Bob he was very informational would definitely go back again

TIMOTHY C. 
Rating:
5.0

Satisfied

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Avery M. 
Rating:
5.0

You were very helpful and friendly and did a great job.

CARL S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

The best customer service experience I have had in a long time.

Philip F. 
Rating:
5.0

Quick and professional !!

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Pacifico D. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The only thing that I would find easier/better would be to be charged for the gas from uhaul rather than going and getting the gas and estimating how much to put in. But honestly, super easy process to pick it up and drop off, it was big enough for our move definitely made the move easier than using just our friends' trucks and it was fun to drive.

Marissa C. 
Rating:
3.0

Customer did not leave a comment.

tammy W. 
Rating:
5.0

The manager was polite professional and managed an early morning rush of people in the very easy way making it a comfortable rental process.I have rented several times from Uhaul many different locations and this was by far the best experience

Dave L. 
Rating:
3.0

Site was closed, so no opinion.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

I cannot think of one thing for you to do to improve your service. ********

KEREN W. 
Rating:
5.0

Customer did not leave a comment.

janet G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Excel

Mikerlange P. 
Rating:
5.0

Bob was excellent to work with. He was very friendly and helpful. I would recommend using him to anyone looking to rent from U Haul.

FRED S. 
Rating:
5.0

Smooth transaction. Very helpful and friendly staff.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA R. 
Rating:
5.0

Bob was very friendly and customer focused. My truck was ready to go when I arrived and was clean inside and out.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Bob was very helpful even after all my date changes

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great job. Thanks Bob.

STUART N. 
Rating:
5.0

Customer did not leave a comment.

Thales F. 
Rating:
5.0

Bob from Motuzas Automotive was very friendly and helpful and made the process less stressful with the multiple changes that I made. Upon drop-off, this location was friendly and expedited the return quickly. Overall I had a great experience... Thank you Barry Little

BARRY L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The owner/contact person was the epitome of professionalism!....my experience was most cordial and a pleasure...rest assured, you will not be disappointed should you too need to rent a U-haul...thank you, Robert!!!....a veteran forever

DAMIAN G. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Nothing - everything ran smoothly. Mr Mozutas is wonderful at client service - explaining everything and making sure our rental went well.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Everything was perfect Customer services very good

COMPTON B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn D. 
Rating:
5.0

Bob was exalint

GARY M. 
Rating:
5.0

The app was the worst. Ended up having to rent it face to face, which worked well. Bob is a good guy.

Jim C. 
Rating:
5.0

Excellent customer service!

Nishan K. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY L. 
Rating:
3.0

Drop off was after hours.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Michel M. 
Rating:
5.0

Customer did not leave a comment.

DONNA L. 
Rating:
5.0

Customer did not leave a comment.

AMY P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Best place in the world to rent equipment. Bob is a class act from top to bottom.

WILLIAM H. 
Rating:
4.0

That trucks need to fix tire control arms and replace wiper window too That's all and thank you

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

JERRY Z. 
Rating:
5.0

Excellent service!!

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

Great experience. They even had the boxcar warmed up for me. I will do all my business with this location. Manager was friendly and made the experience great. Thanks again.

CHRISTOPHER M. 
Rating:
2.0

But should be more cheap

Hudson V. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Easy and fast busyness!! Thanks a lot!!

MARVIN F. 
Rating:
5.0

Very friendly and helpful 100 percent will use this location again when the arises

DONALD O. 
Rating:
5.0

When I called they had just closed. I needed to drop a trailer off and they waited for 10-15 minutes for me to get there and drop off the trailer. Thanks for all help and care!

OGDEN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Best customer service ever!!!!

LYNN G. 
Rating:
5.0

Customer service was excellent! Bob is very friendly and made everything worry-free. I couldn't be happier with my rental.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

BLAIR D. 
Rating:
5.0

I have rented from Bob in the past and he goes way over my expectations. I would absolutely rent from him again and tell my friends if they need to rent. I can't think of anything that he could to improve it was perfect

JON B. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Not only friendly and helpful, but understanding of my situation

JOANNE G.  |  Overall Experience 
Rating:
5.0

All went very smoothly!

Richard S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

maria D.  |  Overall Experience 
No reviews have been submitted for this location.

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