Customer Reviews for Motuzas Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Motuzas Automotive

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John G. on

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Customer did not leave a comment.

LESLIE D. on

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First I was given a date it would arrive in destination state, then I was told it was going to be late which started the bad experience. I had help lined up to unload it for me and because it was late my help had gone back home to MA., my POD was in FL. They also quoted me different prices. I am not sure I would do this again.

Michael S. on

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i reserved online and declined the "safetow" insurance and selected no insurance yet it still showed up on my reservation. i was not aware it was there until i received the final bill and noticed the charge. not sure how that happened especially since i went thru the on-line check in. can i get this refunded?? also suggest a reservation summary in the order email in lieu of a reservation number and link to the order. most rental companies send you an easily readable summary email where this would have been clearly shown.

Dennis B. on

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Bob in Upton was super excellent. I walked into his store, explained my needs to him and he offered the best option. He also assisted me to install the necessary hardware on my truck to enable me safely tow the motorcycle trailer. He is a very good gentleman.

Paulo P. on

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Jose M. on

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Not much Bob, the manager he was excellent , Great service all around I’m very satisfied with U-Haul ,excellent place to do business there.

Jason H. on

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Kenneth W. on

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Our experience with this Bob Motuzas was wonderful! He went out of his way to find us a much needed van when the one we had rented from someone else was unavailable at the last moment. He was friendly, helpful and considerate. His showroom was welcoming and the van was clean. I would recommend U-Haul of Upton to anyone and I would feel certain that they would be impressed.

GEOFF H. on

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Mark G. on

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John G. on

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Thomas K. on

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Not a thing. Bob was courteous and very nice. I would recommend telling people about renting a U-Haul from bob

Mark L. on

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Great rental experience and noice folks to deal with!

John D. on

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John G. on

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Excellent experience! Thank you.

Robert S. on

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John S. on

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I’ve rented at many different U-Haul places. The Upton, Ma location is the best. Thank You

Garry S. on

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Robert G. on

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Bob Motuzas is the best U-Haul dealer ever! 5 stars and two thumbs up! He is my go-to guy for all transportation events!

Stephen L. on

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Great service and equipment

Benjamin Y. on

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Dennis P. on

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Gentleman at the location was outstanding. Great advice on U-Haul had the truck and hooked my car up and it was a smooth ride to Maine

David T. on

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Christian R. on

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Retrain everyone

David R. on

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Have used many times in past .. excellent service and easy to deal with ... very accommodating!!

Joshua K. on

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Charles C. on

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Karina D. on

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jose D. on

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Desk person was diligent and polite. Nice job

John S. on

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Robert T. on

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Nothing !

PATRICIA M. on

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No improvements needed; very happy with the vehicle and the friendly, professional staff at Motuzas Automotove. Would definitely rent there again!

JOANNE G. on

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Not only friendly and helpful, but understanding of my situation

Richard S. on

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All went very smoothly!

maria D. on

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Excellent customer service