Customer Reviews for Mount Morris Motel
(U-Haul Neighborhood Dealer)

149 reviews

3691 W IL Rte 64   Mount Morris, IL 61054

(815) 734-6352

Location Hours

  • Mon-Fri: Closed
  • Sat-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(815) 734-6352

3691 W IL Rte 64
Mount Morris, IL 61054

Services at this Location:

Location Hours

  • Mon-Fri: Closed
  • Sat-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

The gentleman that I dealt with at the Mt. Morris was very friendly and helpful.

Kevin B. 
Rating:
5.0

Great People personality

RAMIRO M. 
Rating:
5.0

Very accommodating, even in a pinch.

RYAN PAUL C. 
Rating:
1.0

Customer did not leave a comment.

Jacob G. 
Rating:
4.0

Customer did not leave a comment.

DEAN K. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Ginger M. 
Rating:
5.0

Good service

Yocsary G. 
Rating:
5.0

Always fast and hassle free service

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

ARLETTE H. 
Rating:
4.0

I paid for the furniture pads and did not get them

Lara C. 
Rating:
5.0

Used mobile app, everything went very smooth for the trailer rental. Worked out great. Good communication.

Josh K. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Trim the trees around the West entrance to the place so you don't have to drive on the grass to avoid getting the truck scratched. Also have the trucks returned full of gas, having to return with only a quarter take makes you have to get gas twice and it allows condensation to build in the tank when not in use.

Paul K. 
Rating:
1.0

Improve customer service it took 2 ******* hours to complete a basic task

George L. 
Rating:
5.0

Customer did not leave a comment.

Marianne N. 
Rating:
5.0

The operator at this site was very polite. He was able to answer all of our questions, and was quite helpful.

Matthew T. 
Rating:
4.0

I called the 1-800 number and the lady on the phone said there was no equipment as the one I needed in my area, she said the system only allowed her to search within 5 miles from my zip code, I explain to her that I already located a trailer on my own and I new where it was and I only was calling to reserve it to make sure it will still be there by the time I arrived, even though I told her exactly where it was she said she couldn't do it, either change your system to make the search wider or inprove customer service.

Noe G. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

just keep doing what you are doing

Roger G. 
Rating:
3.0

We did not go inside. They met us outside. This location does not speak very understandable english. The address does not work correctly with Google maps (it does not take you thru town-when coming from the west- and has you turn on a country road and it is not that direction at all).

CANDY C. 
Rating:
5.0

The associate that helped me getting the rental completed was very helpful and friendly

Conne M. 
Rating:
1.0

One little sign and ladies English was bad. Wasted alot of time finding this place.

AUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

teresa F. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie A. 
Rating:
1.0

The lady who ran the U-Haul Department did not know how to use complete my rental I had to do most of the work on the computer myself along with help with a third party on the computer. When I called for my reservation I was told a different amount come to find out I had to reserve online was there an hour and a half just to rent a trailer one of many bad experiences I've had with U-Haul too bad there wasn't any other competitors cuz I would never return there again.

kristin E. 
Rating:
1.0

never called me - to tell me where to pick up truck- when Arrived to get truck they had a difficult time finding my name and setting me up for the truck, when brought truck back=- could not find me In computer. Poor service. Not good service

ray L. 
Rating:
4.0

Seat Belt was broken. Steering was sloppy. Renting a van with no cruise control for a 1000 mile trip is completely ridiculous!

Sean M. 
Rating:
5.0

Customer did not leave a comment.

KENNY M. 
Rating:
5.0

We reserved a truck.The Manager was great. He called and verified what supplies I needed; everything was there. We reserved a trailer for a relative also. I would not hesitate to recommend this uhaul location. Thank you

WILLIAM P. F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Fast service. Nice people. And cheap.

Phillip M. 
Rating:
4.0

If the vehicle type requested is not available, and the customer is being upgraded (as I was upgraded from a van to a truck), the customer should be aware of this and have the right of refusal. I appreciate that the cost for the vehicle was the same, but I requested a van, and that is what I expected. Thank you.

Melanie A. 
Rating:
5.0

very nice people. Very accommodating. Will go back again.

IRENE M. 
Rating:
5.0

Great people at this location. Worked to get me what I needed. Would use them again.

Thomas R. 
Rating:
5.0

Amazing service from both call center's Amber and the hotel owners in Mount Morris. They all removed additional stress from a crazy day! The best customer service from both!! Thank you so much!!

Jeanns L. 
Rating:
1.0

She would not listen to us with what we were telling her and the place was disgusting...

Eyan Z. 
Rating:
4.0

Friendly service. Easy pick up and return. Would recommend that you use this location

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Customer did not leave a comment.

Glenda H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The owners of the Mt. Morris Motel were more than accommodating! We were very pleased with their effort. Thank you for your help!

Kathryn A. 
Rating:
1.0

This guys was terrible. He must have called me 8 times on Saturday asking what time I was going to return the truck. I paid for 24 hour rental. I thought we would be done on Saturday but my mother fell and we had to bring her to the ER. I told him that on one of the calls. He still continued to call. I had to drive extra miles and use gas to drop off to a different location. How is this customer friendly? Why is it the customers job to drop off in a location that is convenient for U-Haul?I arrived early on Sunday morning and I was there at least 30 min. His office was very hot I had to go outside I almost passed out. He had trouble cashing me out. I was charged three times on my debit card and then had reversals. I received 3 overdrafts charges totaling $90 on my account. This is the second bad experience I have had in a 3 week period with U-Haul.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

HUGH K. 
Rating:
5.0

The customer service was fantastic. Thank you so much for the extra care! I will definitely return to this location for my next rental.

Andrea O. 
Rating:
5.0

Customer did not leave a comment.

HOLLY P. 
Rating:
5.0

It's perfect thank you so much

SINDA M. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nothing, fine job by the owners.

EMERY H. 
Rating:
3.0

Overall the rental process/equipment was good. Only negative is a bit of a communication issue due to language barrier

Adam S. 
Rating:
5.0

It would help if the office was open earlier.I should have called to see if it was possible to schedule an earlier pick-up time.

JENNIFER S. 
Rating:
2.0

Speak english and know what your doing i did the quick pick up online and still had to wait 30mins when i arrived to pick up

matthew F. 
Rating:
5.0

Customer did not leave a comment.

STEVE H. 
Rating:
5.0

Very close to my destination. Personnel was very attentive and polite.

SCOTT Z. 
Rating:
5.0

Customer did not leave a comment.

clyde C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
2.0

They hadn't inspected the trailer before I arrived and it had big gashes in the side walls of both tires on the right side. The woman just keep saying it was fine and call the 800 # if I had problems. This facility needs to check in the equipment and have it prepared for the next customer.

CONNIE P. 
Rating:
3.0

Great service. We had a tire on the trailer we rented go flat and within an hours time the national call service had found the nearest provider and they came in under 30 minutes, changed the tire and had us on our way.( on Memorial weekend no less.)

TOM L. 
Rating:
3.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

AL T. 
Rating:
5.0

This location was an hour & a half drive away from where I am located. There are 4 locations where I live. I requested a trailer well in advance of my pickup date. I had to pick it up a day early in order to load & drop it off a day early or get charged extra. Ruined my schedule.

MICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

PHIL Y. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

PATRICA S. 
Rating:
5.0

The Mount Morris Motel location is, by far, the best location I've ever used. The staff is very courteous and the vehicles are always in great condition.

James P. 
Rating:
2.0

Location was 20 miles from where made reservation to pick up trailer. Hitch very hard to set on ball. Asked for eamail notificaiton vice telephone call due to traveling. Was notified by email, but not until late morning of pickup, when we were already on road. Calls to my home number were made the night before, but could not get to home telephone to check messages. had to reenter reservation information when trying to get trailer and took ~10-15 minutes to complete checkin. Hook up of tailer was difficult.

BRYAN P. 
Rating:
1.0

The address brings your 6 miles out of town the opposite way. I had to call them to get directions because the address wasn't right. Then when I got there the lady told me I was 1/2 gallon short of fuel. I explained the the issue of the address and she told me it wasn't her problem and that I owed her $3 for the 1/2 gallon. After arguing about the address I gave in and told her I would just pay the $3. We got inside and checked me in and asked for my $3, I told her I would pay credit . She explained I had pay cash and she couldn't accept credit. Nobody I was with had cash on them so I told her just to charge me the 4 something u-haul would charge. She couldn't go back and charge me so she continued to be rude and tell me it's not her problem and I somehow had to come up with $3. I simply told her arguing with me isn't going to put cash in my pocket and it's now her problem. I'm not sure if its uhauls fault for the address mishap or hers, but regardless the extra 12 miles I had to drive just to find the place caused the 1/2 gallon of fuel to be low. Next time I will do everything I can not to go back to that location.

CHRISTOPHER K. 
Rating:
5.0

Longer hours than most locations. Open in Sunday. I have rented here before several times and will do so again when the need arises.

wayne R. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Great location... Very accommodating, would recommend to others.

MARK B. 
Rating:
5.0

overall unhappy with uhaul company

DALE M. 
Rating:
2.0

Customer did not leave a comment.

KRISTA B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Great

Rick F. 
Rating:
3.0

Customer did not leave a comment.

JOHN V. 
Rating:
4.0

Customer did not leave a comment.

MARY L. 
Rating:
1.0

Workers are really nice friendly and helpful

CALEB M. 
Rating:
4.0

Customer did not leave a comment.

YULONDA M. 
Rating:
3.0

location is very remote. We had to drive 90 miles to pick up our vehicle which was 50 miles from where we requested to get it.

TOM T. 
Rating:
4.0

Nothing the truck was great and the people were wonderful. I was extrenely impressed with the truck we had. Mark True

MARK 1. 
Rating:
3.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

I had my first location changed at the last minute by UHaul which made the cost to us go up . If the pickup location changes by UHaul the customer should be notified Immediately. I was not notified until I contacted UHaul about the reservation, to make sure there were no changes. Glad I did that, not sure when I would of been contacted .

DEBBIE D. 
Rating:
2.0

The woman dispensing the key to haul, spoke very poor English and seemed unfamiliar with using a computer. It took her forever to process our request.

NANCY R. 
Rating:
3.0

Customer did not leave a comment.

LINDA M. 
Rating:
2.0

Customer did not leave a comment.

KRISTY M. 
Rating:
4.0

Customer did not leave a comment.

Debbie H. 
Rating:
1.0

Despite making a reservation 70 days in advance of when I needed the truck, it was not available at the location closest to my home or any other in my hometown. I was sent 40 miles away to pickup the truck at this motel in a rural town.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
3.0

Customer did not leave a comment.

DEBBIE H. 
Rating:
3.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

ELISABETH C. 
Rating:
5.0

very friendly and helpful

SUSAN W. 
Rating:
1.0

Make sure the ordered truck is available. Make sure the equipment you give out is properly maintained.

GALE B. 
Rating:
3.0

Pick up and drop off were quick and easy. Trailer performed as expected. Overall good experience.

John H. 
Rating:
5.0

I ran into issues with my hitch being the incorrect size and having to switch my drop off location after reserving a trailer, but the staff was very helpful with resolving my issues. Very good experience.

JOSH F. 
Rating:
1.0

This place was absolutely horrible. The lady working there had horrible English and had no idea what she was doing or talking about. Not to mention we were suppose to pick the truck up in Rockford, Il and it got moved to this which was 30 minutes away. Absolutely would not recommend this location to anybody.

CHELESEY P. 
No reviews have been submitted for this location.

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