Customer Reviews for Mount Pleasant Automotive
(U-Haul Neighborhood Dealer)

931 reviews

15651 Hwy 72 W   Gravette, AR 72736
(Bella Vista By-Pass I-549 Exit 287)

(479) 986-9203

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 986-9203

15651 Hwy 72 W
Gravette, AR 72736
(Bella Vista By-Pass I-549 Exit 287)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything good

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

RONNIE D. 
Rating:
5.0

Quick efficient customer service.

David R. 
Rating:
5.0

ALL GOOD

Donn T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

These fellas are great, so easy to work with, very helpful, & a great location for me, not on a busy highway! After hours return is easy though I returned both truck & trailer in person with the helpers.

DANIELLE C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

RANDY F. 
Rating:
5.0

The guys here were excellent. Great service and very friendly. Will definitely recommend and use again.

CRYSTAL C. 
Rating:
5.0

Great location great gelp

Joshua S. 
Rating:
4.0

Prompt and good to work with. I have a lot of experience with trailers and didn't need any help, but I would suspect that some customers would appreciate assistance with connecting the trailer.

JOHN J. 
Rating:
5.0

location team was professional and polite.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

No problems dropping off truck.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

None. Great customer service. And no hassle renting and checking out the truck. Damon Wallace knows that people still buy from people'.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
3.0

We turned the equipment in after hours. We did catch the owner who was just leaving. He took the truck key and told us he'd check it in, in the morning. I followed up because I got a receipt for the truck but not the trailer or blankets. The gentlemen told me he had checked the trailer in and I'd get something soon. I did, but still had not seen anything on the blankets. I followed up again and he said he did have 60 blankets but it wasn't on my contract, he said he'd check into it. I gave my phone number and about 2 hours later got a call that he had to call UHaul and it took a bit to straighten it out because I had to pick them up at a different location. I got the receipts the following day, so everything was OK. The pickup location had to go the extra mile to solve a UHaul mess up and did so. I much appreciated that. They were easy to work with and very friendly.

EDWARD M. 
Rating:
4.0

Nothing that I can think of every thing good

MICHAEL A. 
Rating:
3.0

When we picked up the trailer, the personnel hooked it up for us. When we returned the trailer, we had to unhook it ourselves.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

TAMRAH F. 
Rating:
5.0

Customer did not leave a comment.

Clifford D. 
Rating:
5.0

Customer did not leave a comment.

Mary Leigh P. 
Rating:
5.0

Absolutely would recommend, and would use again too! Cant ask for a nicer bunch. Fantastic

John L. 
Rating:
3.0

Mount Pleasant Automotive U-Haul site staff was helpful enough; however, their U-Haul trailers & trucks are parked in a poorly maintained open field that is very muddy & messy to drive and walk upon.

DARIN A. 
Rating:
5.0

Very nice people

LINDA W. 
Rating:
3.0

The wait time to speak to a customer service member at u-haul was 30 or more minutes each time I called. Was stressful with the mile limits in place - had to drive over 35 minutes to pick up the truck as i was told there was not a truck in our city- but it all ended well.

TERRANCE P. 
Rating:
5.0

He figured out the error and corrected.

RONALD G. 
Rating:
5.0

Great folks on the receiving end as well.

CECIL H. 
Rating:
5.0

I can always count on U-Haul in a pinch

ROBERT G. 
Rating:
5.0

Awesome folks to deal with. Would recommend them to anyone

RUFUS Q. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY G. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
3.0

Customer did not leave a comment.

LARRY S. 
Rating:
3.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

The owner Damon backed the trailer for me when I turned it in.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
4.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

I have rented from this place multiple times. I have always been met with courteous and prompt service. Check in and check out has always been quick and easy and I will use this place of service the next time I need to rent. Thumbs up for this service.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

I would like to pick the trailer I want , not have one chosen for me.

LARRY D. 
Rating:
3.0

Customer did not leave a comment.

gerald W. 
Rating:
5.0

Put up sign as to where to park U-Haul returns.

Scott H. 
Rating:
2.0

No lights in lot. Very scary.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

KURTIS P. 
Rating:
2.0

The location was small, not maintained very well, and not attended very well. Basically didn't get any real service because the "mechanics" were too busy servicing vehicle repairs. Was told to drop off the trailer in the dirt lot and they would get it checked in later. Very unprofessional.

George F. 
Rating:
4.0

The equipment was well maintained but not clean which wasn't a big deal to us but wanted to clarify the above question.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Dustin P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
5.0

Friendly and professional. Great job!

David S. 
Rating:
3.0

Customer did not leave a comment.

MALINA T. 
Rating:
5.0

We had a great experience with this place. The person was exceptionally helpful and was quick to help us. He was ready to do anything we needed and it was extremely helpful to have someone like him there.

RALPH S. 
Rating:
3.0

It would make it easier to put on a hitch if it had a hydraulic jack on it. But other than that it was a good trailer.

D'Aundria J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

LARRY PAUL B. 
Rating:
5.0

These people are professionals! They were such a help when it came to unhooking the auto transport. They understood my husband is a disabled veteran and could not do everything. I would recommend this location and this location only to family and friends. However your Las Vegas branches are in need of training on customer service and U-Haul policies and procedures. I will never deal Las Vegas U-Haul ever again! I will also recommend my family and friends to use a different company if they are in the Las Vegas area!

Marissa J. 
Rating:
5.0

Friendly and helpful!!

GEORGE C. 
Rating:
5.0

Thank you Damon for making the u haul rental a breeze!

PHILIP S. 
Rating:
5.0

Just continue the cordial service and good equipment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer service at this location was outstanding! I highly recommend this location.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

WALTER F. 
Rating:
5.0

Until we are out of this Covid crap, we will be a regular customer.

THOMAS L. 
Rating:
5.0

Damon Wallace was very helpful with equipment selection.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

LEON R. 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

None

John G. 
Rating:
5.0

None

JOHN G. 
Rating:
3.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Nicolette D. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
3.0

The yard is rather muddy.

Mary Leigh P. 
Rating:
3.0

I was charged $40 extra to trouble shoot the left tail light and brake light of the trailer which kept blowing fuses in my Expedition. The issue was finally proven to be a problem in the wiring of the trailer but was not resolved. I was against a deadline and had to travel without a working left turn signal and without a working left brake light.

Dwight H. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Pierre P. 
Rating:
5.0

Outstanding customer service

Karl K. 
Rating:
5.0

Try to dry up area were the trucks and trailers are kepted!!!!!

Cecil E H. 
Rating:
5.0

Did the prepay, Fast friendly experience. Was in and out in under 10 minutes.

David D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Overall we were very pleased with the entire UHaul experience. Online ordering and pickup went flawlessly. Truck drove well, even through torrential downpour during our trip. Equipment age (like new) and condition gave me lots of confidence.

James S. 
Rating:
5.0

The people went out of their way to make this experience the best. Courteous, informative, knowledgeable, no pressure. They were a joy to work with. I'd highly recommend them to others. This location is at the top of their game.

PAT P. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
3.0

Trailer storage area was a mud pit.

James R. 
Rating:
5.0

Customer did not leave a comment.

Barrett B. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
No reviews have been submitted for this location.

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