Customer did not leave a comment.Jimmy T.
Customer Reviews for Mount Rose Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful experience. Staff was professional and helpful. Experience was easy and went smoothly.Natalie N.
I couldn't adjust the mirrors. Their aim wasn't bad; I just would have liked to tweak the driver's side mirror a bit.Jeff W.
Fast, easy, accurate, even called me before and after. Absolutely delighted with this experience!Igor H.
Customer did not leave a comment.Douglas K.
Customer did not leave a comment.Cecelia M.
Customer did not leave a comment.ROMMEY K.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.JESSICA T.
very, very helpfulJohn S.
We were charge for an extra day and brought it back by 6:00 PM the day we were supposed to return and were late over the hill due to a fatal accident on 431. Also this was a drop off after hours so no one would have gotten the vehicle.Michael F.
My experience with Uhaul was not good this time. I requested a 26' truck near my house. The rental place that I got was 20 miles away. So that is 1.29 a mile extra each way. When I picked the truck up and drove it away, I got on the freeway and it started shaking really bad. I am assuming the truck needs to be warmed up really good. I called the office I picked it up at and they said to call the roadside assistance, but I just brought it back because I literally just picked it up. The good thing is, they had another truck. That one did it too, but not as bad. I submitted my request on January 25th. So almost 2 weeks prior to moving. I don't know how I had a pickup location so far from my house. I don't know if it's so the company can make more money off customers. I know I will be renting another truck to move my sister in the next month or so and I may use a different company. This was really bad this time.Joseph W.
Nothing to improve. Experience was so good with two times so far I've already booked the 3rd and last move. From the employees, the truck, the packing supplies--all with Uhaul is first rate and best price--even your moving helper option has been good. Professional all the way. Thanks.Lori J.
Spot on, and friendlyPaul F.
Customer did not leave a comment.Larry A.
It was bologna that I had to drive to this location which wasn't closer to where we were moving but still had to pay the mileage. Normally in business if we can't produce what we agreed on, normally or not, the business eats the cost not the customer. We had an agreement, you change it you eat the cost. Bad business Don't make agreements you can't keep. If your staffing is low don't make me pay for your faults.Shae R.
I'm supposed to be having a follow up email in regards to the situation during my rental. It's best for me not to comment at this time.VERNA M.
More availabilityKen S.
I made the reservation to pick the truck up at a different location and was never told the truck was moved until I got to my reserved location. Not a huge deal but it waisted about an hour of my time driving around . Also I had set the reservation to be at 7:30 but when I got the confirmation it changed it to 10:30 which cut into my time for movingTodd W.
Customer did not leave a comment.Angela L.
I have emailed 3 times. Please respondJason H.
Really loved doing business at this location. The staff was super friendly, professional and responsive. I checked out and checked back in , under 10 minutes both times. I would highly recommend this location.BETH S.
My rental was originally set up for Carson City for a 15' truck, day before pick up was directed to get a 20' truck from Reno. 105 Herz Bl location was run by a fantastic couple!!! U-Haul call center is a disaster.Darren S.
I WAS IN AND OUT FAIRLY QUICKLY. I WOULD USE THEM AGAIN.Karl R.
Great Staff, Great location. I will do more business with them.Jeff C.
The location did not set up my after hours pick up so I had to come back 3 hours later when they opened. The truck was smaller then what was reserved. The location where picked up just stated not our issue we just hand out the keys for UHaul. Lost time with movers and money having to wait and make additional trips.Gina C.
Customer did not leave a comment.Kristopher R.
Customer did not leave a comment.Kim J.
Great staff and friendly.Russell A.
Customer did not leave a comment.Jesse R.
New location for an native nevadan & staff was great!!Jacqueline A.
Very friendly and helpfulFrancesco C.
Customer did not leave a comment.MORRIS A.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.JIM R.
Very helpful person at locationmark W.
Customer did not leave a comment.Chad W.
In times of Covid, You would think that the inside cab would be wiped down clean after each use. I used my own Lysol wipes and they were filthy after I finished. I also checked the mileage right after I left and it was off by 9 miles so I paid for 9 miles I didn't use but that was my fault for not noticing it before I left. The truck ran great and everything else was good.Anthony J.
Wish the 10' truck come with the ramp. That will be a big help.JOHN T.
Customer did not leave a comment.Aakash M.
Very friendly staff. Got me in and out very quickly. Wonderful doing business here. I am a repeat customer. They always have a smile and make my day.Dennis S.
Customer service was great and helpful. But as for the company of U-Haul the tires where in poor condition with one flat and two low pressure tires????scott T.
This has nothing to do with the staff at this location. This is how U-Haul (East Bay) canceled my reservation less than 8 hours before the reservation, no phone call, only email at 7 p.m. It took two hours to reserve and pick up at a new truck at 9:30 p.m. and drive all the way from Reno to Danville Ca and back starting at 4 a.m. Otherwise, the truck was clean, and the staff that I returned the truck to was friendly. However, because of this experience, I am not sure I will use U-Haul again.Ronald H.
Customer did not leave a comment.Terry P.
There was a small delay in trying to reach my secondary contact on the phone and Denise with Uhal was very quick to message me and get everything handled. Denise really went above and beyond.Alyssa M.
No one helped me. I waited for them to come help detach the trailer like they said they would. After waiting 20 minutes I did it myself and just left.Andrew B.
Customer did not leave a comment.shannon L.
U haul should stick to there dates and truck size. You changed my location and I had to drive 30 min each way and instead of getting my truck a 7:am I could not pick up until 9:am. That adds another 3 hours onto my day. You also changed my truck to a 20' instead of a 26' truck. I could not get everything in one load. I stopped the next week in Susanville to check on my next truck and they said you changed it also and there was no guaranty that I could get that truck. In fact I probably would no get it. I cancelled and went to Penske and they guarantied the truck for when I needed it. I am done with U HaulClaude S.
Customer did not leave a comment.Mark C.
I received a truck that was â€œready to goâ€ the inner tire on the left rear of the truck was at zero PSI. It was a miracle it didn't fall off the rim while I was driving it. Thankfully, I stopped to check before departing for the trip. I had to purchase a truck-grade air gauge and 80psi worth of air.Anna G.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Eric D.
Absolutely awesome!! Very friendly and quick service definitely gonna recommend this place to family and friends.SALVADOR A.
Customer did not leave a comment.GRIGOR D.
Jessica, Mike, and Jillian are always very nice and very helpful.Andrea L.
Customer did not leave a comment.gary D.
Customer did not leave a comment.Faye P.
Customer did not leave a comment.Steve P.
The owners and staff are always very nice and helpful. I only wish they had more trucks so I could do all my rentals through them.Andrea L.
Manager said I scratched the truck when I didn't. He also said he was behind me on the freeway and that I was doing 70 mph and I wasn't. Whether he was joking or not it was not right. I would never use this location again and am going to cancel my storage unit with them as welljerry L.
Same serviceanthony M.
Customer did not leave a comment.Jane B.
Excellent customer service. Truck and other equipment was ready to go when I arrived.RANDALL H.
Very attentive on being helpful and developing clear understanding.Gerald E.
Customer did not leave a comment.JUDY B.
Customer did not leave a comment.Alan G.
Customer did not leave a comment.Terry M.
Haul sent me a txt very late Friday notifying me the eq was not at the location I had reserved. It took a long time for a nice lady to find a replacement and my pick up time went from 7 am to 9 am. This caused quite a delay in the move. The eq worked well and we were able to work late Saturday night and complete the move on Saturday.Robert U.
Jillian did a fantastic job! Excellent customer service!!Steven B.
The saleswoman that helped me was awesome!Lori A.
Trailer was old, unclean, and tires were very worn. U hail employee had me do all of the hook-ups because they didn't know how and they went to sit in the office while I did it. Same employee told me I could return the trailer to any U Haul location and I would only be charged for the days I used it. None of this was true. The employee should not be working for U Haul as I took them at their word.Michael H.
Customer did not leave a comment.Brian K.
This site is small. Mainly storage facility.Dale S.
Nothing.. this location is amazing! Wonderful people and facility!Tobias K.
Jillian was the absolute best to deal with. 10/10 would use her again! 5 Star service! She made the hassle of me moving such a relief!Matthew T.
When I returned the trailer the girl was asleep at the desk and told me to leave it parked in the drive way and I said it was blocking the way then she said leave it on the street she never came out to help or anything , uhaul location at the summit off herd road is not a location the is professional or belongs being a uhaul location , when I am doing all the work why bother having anyone thereLorri M.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.SABRINA P.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Sarah F.
Answer: You already did it! My local rental site now has two trucks assigned to its location so I don't have to reserve a truck there and go to some other location to pick the truck up. Your representatives at the Mt. Rose Mini Storage location are the most helpful, nicest U-Haul folk that I have ever dealt with!WILLIAM R.
The manager of the store in south Reno asked me to leave after I became upset after I was informed that they did not honor my reservation and gave my rental to another patron. Please explain to me, what's the point in making a reservation if your going to give it to another person. Thanks for terrible customer service, undue stress and a reason to never use Uhaul again.alex D.
Customer did not leave a comment.amber J.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.William G.
Keep up the great work. This is my new pick up location. They went above and beyond to help me find 2 truck last minute when I was in a bind. I really appreciate the extra time they took.Dawn U.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.ed L.
Very professional and very helpful and friendly and kind.Perry N.
Great from beginning to end! It does not get better than that! I did the self check in, I love what technologist allows you to do now.Keith C.
Customer did not leave a comment.EDWARD K.
Excellent customer serviceJames S.
Customer did not leave a comment.GARLAND S.
Customer did not leave a comment.Steven V.
Nothing, the staff member who helped me was very kind and the rental was so easy and efficient.Ashli V.
Considering I haven't moved in 25 years, this move was quite stressful and made more stressful due to the run around regarding the 26' truck I needed. And, I was treated quite rudely by your associate Lisa. However, the saving grace to the entire stressful situation was Jessica and Mike. They were kind, thoughtful and compassionate to how stressful moving can be. I would recommend them to anyone as their first go to regarding a rental. Uhaul is very lucky to have these wonderful people representing them.Denise C.
Customer did not leave a comment.RICHARD S.
Mike and Jessica were great. Made the experience easyPaul D.
The gears slipped while driving. Maybe something wrong with transmission? I'm not sure. Was a safety hazard and someone will probably get injured if this truck is not looked at and fixed. Truck was clean.rebecca W.