Customer Reviews for Mountain Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mountain Storage

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RICHARD H.
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there is no cell data access at this location. so mobile check in/out was not possible. maybe a free wifi would help?

jerry M.
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Everything was absolutely wonderful and very professional I will all ways use this u-haul for all my rental needs! Thank you for your great service

JAMES D.
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Very efficient operation. Excellent support from Lou!

KENNETH S.
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Great service!

Timothy K.
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Nothing pleased with the staff on both ends very exceptional Thank you!!

James R.
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Manager was extremely helpful and courteous. Great guy

Selene G.
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Customer did not leave a comment.

Scott T.
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Customer did not leave a comment.

jonathan M.
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Both employees were very friendly and did their job well. Keep up the good work.

Gregory B.
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1. The vehicle had less than an 1/8 of a tank of full. 2. Windows were so filthy inside and out it was dangerous driving into direct sunlight and this was an indication that the truck was probably not covid clean. There was zero explanation of the controls and only reason it went well as it did is because I hold a class A licence. 3. Three weeks prior reservation and the multiple change by different reps cause indu stress.

Patrick O.
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Very friendly service, personal and helpful. Easy to get to and while it's not a big place, it's handy for the mountain area I live in.

Lisa F.
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Customer did not leave a comment.

ULICES B.
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Customer did not leave a comment.

Donna L.
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Customer did not leave a comment.

Erich T.
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The guy stayed late just to check us in and then waited to help us return to the location. The reservation person said they got our location correct, but when we got there, we were told wrong location. This was aboslutely absurd as I would NEVER confirm the wrong drop-off location but the guy stayed to help us. So glad for him!

Cierra L.
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Customer did not leave a comment.

John V.
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Customer did not leave a comment.

James R.
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Great service by manager of site

Gina R.
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My only concern is there was no indication of the U-Haul being sanitized between users. With COVID-19 outbreaks, I hope that the vehicle is sanitized but I don't think it was.

June D.
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Lou was great to work with. Very professional.

Francie G.
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Lou is so helpful answers all your questions you might have.

James E.
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Customer did not leave a comment.

Rodrick C.
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The truck and pick up location were great. The issue is that the size truck we reserved was not available at the location we reserved it at. Instead we had to settle for a smaller truck and drive far to pick it up. This was not the daily if this location.

STEPHEN B.
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What a horrible experienceThe U-Haul in Roseburg Oregon insisted that I was to bring them the equipment check off my check out my rental location below they were the rudest people ever dealt with

Matthew S.
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I made appt for 12:30 on uhaul but when I got there they were closed for lunch. I was told uhaul always does that... also told to fill take back up to original position and for 27 miles total it took 6 gallons of gas which is around 4 miles to the gallon. I asked before leaving and was told it was 16 miles to the gallon so something seemingly illegally going on here with truck.. also any online activities like the email about double checking or on line check in don't work at this location due to mountains.

John R.
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Chains were way too long. Wiring was too long. Both were on the ground when connected. I resolved the issue myself.

Thomas V.
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Customer did not leave a comment.

CLAUDIO C.
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Great location to do business with!

Richard S.
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Truck had fuel filler problem that caused pump nozzle to shut off if more than a tiny flow was allowed. Thought it was the nozzle until the same thing happened at a different station. Took almost 1/2 hour to fill the tank from empty! Also, light in cargo bay did not work so had to unload in the dark.

Warren F.
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Customer did not leave a comment.

CLAUDIO C.
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Always a pleasure doing business with this location!

heather S.
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Excellent customer service! I had been driving and moving for 2 days & arrived at 12:55 to return the truck. The sign said closed for lunch 12-1 everyday and sure enough at 1 on the dot, I was helped with my check in. That was exactly what I needed today! Thank you!

Richard S.
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Staff were very nice and professional/competent at pickup & return.

Thomas V.
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Customer did not leave a comment.

Timothy K.
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Great day all due to the experts at Uhaul.

Ted S.
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Customer did not leave a comment.

Charles C.
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crestline was great and understood that I was told bullshit info from redlands

JAMES M.
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Customer did not leave a comment.

Lorraine G.
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Customer did not leave a comment.

Janell H.
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Customer did not leave a comment.

Linda R.
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Lou went above and beyond. He was kind, conscientious and very competent. I was so impressed by his service.

Kevin B.
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They were ready and waiting when I showed up. Very organized and efficient. Thanks!

Susan J.
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No improvement necessary

ROBERT G.
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I'm not certain how the storage prices are but all I know that I'm pleased with the price that I was given by the gentleman there And there great services today from the gal there she's nice "" also the person in charge of inspection your all awesome 👌 thank you from robert g No need to make changes.

ROBERT J.
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Customer did not leave a comment.

BILL M.
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Customer did not leave a comment.

TAMARA P.
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Awesome guy, very helpful..... thank you

ROBERT N.
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Mountain Storage was used because U Haul failed miserably to provide the 15 foot rental truck we had reserved 10 days previously forcing us to delay our move for several days and go to Penske. We rented the smaller 10 foot Uhaul truck for 24 hours to do two dump runs locally. Mountain Storage did a fine job for that local part of our experience. You can't rely on .U Haul for the longer 200 mile one way runs. They reserve with no idea whether they can fulfill their obligations. They make no apology for there failure to provide a promised vehicle. We were not told none was available until the morning we were to pick it up.

ELIZABETH F.
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Thank you for being open and so close to home

TIMOTHY K.
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Customer did not leave a comment.

Hailey F.
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ANDREW K.
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Customer did not leave a comment.

DANIEL C.
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Customer did not leave a comment.

RAQUEL S.
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I purchased the $10 insurance on the pickup truck rental to prevent over paying for any possible damages. There was a small scratch wich was less than an 8th of an in, from another parked car door hitting the truck. The scratch was so small, but I was still charged $130 the scratch on top of my rental charge, and milage. If I would have gotten in a major car accident on this truck my charge would have been $150. Tell me how this makes sence, or how this is fair. I frequently used uhaul rentals, but am very descouraged and angered by this. A haul that should have cost me close $70 cost me $201 I do not recommend using uhaul for their pickup trucks. It seems afortable, but they will gouge you.

Michael K.
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The location was fine and the staff was friendly but this survey isn't applicable because this isn't the location I booked the reservation. This location was 40min away on winding roads on top of a mountain. The trailer I booked was at another location. This wasn't convenient at all. Poor customer service. I won't recommend UHaul to anyone.

MARK G.
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Customer did not leave a comment.

DAKOTA A.
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keep doing what you are doing

RAMON S.
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Customer did not leave a comment.

Naganjan K.
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Customer did not leave a comment.

Bette G.
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I rented the 10 truck. They advertise 79cents a mile . I even had a screen shot that I took as proof . Sent it to uhaul but I was still charged 99 cents a mile . Put over 200 miles on the truck. So it adds up. Pretty upsetting. Also along with other things weren't right.

Debra W.
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Customer did not leave a comment.

JAMES A.
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Customer did not leave a comment.

GERARDO F.
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Customer did not leave a comment.

Brennen L.
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Carol B.
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Thomas V.
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Gregg B.
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Great operation!

Darron G.
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Customer did not leave a comment.

Francisco O.
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We rent uhaul trucks at least every other year for the past 12 years. By far the best experience ever. Great facility. Rep was awesome. Thank you!

Susan S.
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We have rented this size trailer several times now from Mountain Storage. The location of the dealer is very convenient for us, and the customer service is fantastic, especially during the current Pandemic~ We will continue to support our local dealer when we need to rent in the future.

Linda M.
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Customer did not leave a comment.

Smit P.
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Customer did not leave a comment.

Susan S.
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No improvements needed~ I was able to rent a much needed trailer during this pandemic and was very happy with the transaction and customer service.

walt H.
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Excellent customer service! Highly recommend.

Tracie M.
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Waited an hour for someone to get there to rent me my trailer that I already arranged for as an online no personal contact needed reservation. Was supposed to purchase a $20.00 tow hitch from location... because no one was physically at the location I had to purchase from local hardware store for $47.00 and I think I should get a credit for this problem.

April L.
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The inside of the cab was filthy. I couldn't put my purse on the floor or mutt phone or drink on the console it wad that dirty.. I was charged 15.00 cleaning fee because there was mud on the tailgate... this id the mountains where there was snow and rain...

Robert E.
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Customer did not leave a comment.

Lisa B.
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Ensure clear communication and take responsibility when mistakes have been made and not mislead your customer

Destiny M.
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Lou was very pleasant, professional, and knowledgeable. Quality service.

Douglas W.
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Waited over an hour to return it.

Wendell Wilson M.
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Customer did not leave a comment.

Julie C.
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Customer did not leave a comment.

Faith O.
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Customer did not leave a comment.

Arif R.
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Casper B.
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Catherine P.
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ANDREW B.
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The process of taking a photo of the "current condition of the truck" was a s*** show. It NEVER uploaded to your site as your site kept crashing. I would suggest improving that. It was super frustrating.

Ron W.
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Customer did not leave a comment.

Christine J.
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Customer did not leave a comment.

Kathryn D.
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Good,friendly service!

Mary B.
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Helpful people and clean equipment.

Gregg F.
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Customer did not leave a comment.

RON C.
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Everything was just right. Friendly prompt and efficient service Thank you. It was a pleasure doing business with you. Ron Chalfant.

Elizabeth S.
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Customer did not leave a comment.

Mary B.
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Customer did not leave a comment.

Jeff A.
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Access to (nearby) rest rooms would improve the service of the location. Manager Lew is very efficient and runs a good operation.

dennis T.
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Customer did not leave a comment.

Justin H.
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Outstanding customer service! He really went above and beyond to help me out.

Tammy A.
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Everyone and everything was perfect thank you so much

RICK D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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