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LEVI L
Customer Reviews for Mountain Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Take in mind I am from out of State. Crestline Ca up on the Mountain is absoloutly beautiful and a totally different driving experience. Tight fast moving winding roads, mostly tight parking , steep slopes everywhere. Many places you are parking on a slope. So it does take some getting use to. I arrived at Mountain Storage to drop off my trailer a day eairly because I got a text wanting to know when I would be returning so they could help other families with their needs. (I rented my trailer for an extra day to start) When I got there It was hard to figure out how to saftly pull in or park My truck with this trailer for drop off because I was trying to get it off the fast moving road and the very tight steep driveway made it diffacult. No one was there to help. A sign on the door said went to the Ace Hardware be back soon. So with the help from another customer waiting, he helped me unhook by the office. Then someone that worked there showed up with a big attitude. " He said this is an electric gate" He acted like a ass hole.
CHERIE WLimited trailers given the location
Brad WThey over charged me for the 4 days I rented out the equipment. First 2 days was with the Van, I was charged 19.95, the bill came to 44.83, they needed the van back and they gave me truck for another 2 days. I was told that I would be charged the same 19.95 rate as the van for the truck, also I denied insurance for my first 4 days. When I got the receipt, I was charged 50.27 for 4 days a long for a total of 201.08, plus 60.00 for insurance, which I had declined previously. So, no one has contacted me back regarding this, an email has been sent. No response. Need my card credited for basically 240.00.
David HVery helpful and friendly staff
Raul HLou is a super cool guy, the man helped me out by giving me a good rate, let me stay after hours and even let me borrow his dolly at no cost. Easy to get ahold of on the phone in case of anything. Super helpful. The storage facility looks clean, safe and secured. I’m a happy customer.
kenneth bGreat experience-- everything went as expected which is not a normal experience for me with any sort of vehicle rental. Very satisfied!
John FFaster checkin
Matthew RA+
ABHISHEK GPick up was fine and smooth. Picked up truck with 1/4 tank of gas. On my way to return truck, I made sure to stop at gas station to add fuel in order to return with 1/4 tank of gas. Truck was parked at an angle when I left it (their front driveway is not flat at all). I don't know if they checked it while at a slant, but next day I get a charge for gas. When I called to discuss this, girl was short, rude, and didn't care. Said she would look into it, to which I never heard another thing from. Poor business tactics basically stealing from customers.
Nathan RVery friendly and efficient.
DENISE LThe service was friendly easy and stress free.
William MRental was in excellent condition, very clean and modern facility. Looks like they have everything!
Thomas FThey were very nice
REBECCA WEverything was good 😊 👍🏽
Javier Mvery friendly and efficient
Bort CNothing, service, price and equipment were all excellent!
Thomas FThey were so helpful, I called because I was going to be late. They rescheduled my pickup time and everything went very smoothly. The estimate was very close to the actual cost and everything was so easy because of the experienced staff.
KAREN LAll was good
Javier MComplete disaster. The guy threatened me. Uhaul should look into this matter.
LISA KNothing. Ilma is great.
John TI rented thru Mountain Storage last Monday/Tuesday. I was sent an e-mail that my reservation had been "moved" to Dart Canyon Storage. I was at Dart Canyon at the appointed time, and it turns out they are CLOSED on Sunday. Why did anyone change my reservation to a location that would be Closed? I could see the truck. No notes, no messages, no answer at their "emergency" number, nothing. Closed. I went back to Mountain Storage, and they treated us great, got us a truck, bigger then needed, but we got done what we needed to get done. Still a bit pissed about being transferred to a Closed location, wasted an hour plus and had to move furniture during the heat of the day rather than the morning as planned. Karl White
KARL WGreat communication. Rental equipment was readily available. Location easy to find. Very friendly service! Very reasonable rental rates. Will use again.
Tom CAttendant was very accommodating, friendly, and easy to work with. The equipment was available and in good condition.
Douglas PFantastic customer service!!
Telicia SLou is awesome. Efficient and courteous service.
Al KCustomer service has been great on both recent occasions. The box truck worked out great
David EGreat service and friendly
Mark sFast Service ,will definitely use again
Richard OI was running slightly late on returning the trailer due to a flat on my truck. I called the Mountain Storage in Crestline and explained that I would have it returned by 5pm. Was there and returned it at 4:45 and now they are charging me for an extra full day of use that I didn’t even have the trailer, after being rude the entire time I picked up the trailer as well as when I was returning it. This is not the way to run a business. I was told if I got the trailer back by the time they closed the gate, I WOULD NOT be charged an extra day, then, when I do rush it over there, and make it back before they close, they STILL charge me an extra day that I don’t have it for??? That is rude, unnecessary, and unacceptable!!!!!! If this is how business is run, I will NEVER let anyone I know rent a U-Haul and I will make sure social media and the local new stations know how this scam works!!!!!!
Rocky SNothing. The location that I picked the trailer up from has always been awesome. I’ve rented storage units from them before and have never been disappointed
Gary MThis U-Haul site is amazing. The guy who greats & assist you is wonderful. Thank you for your awesome service!
Chantell EEverything was good
Philip DThe 10 ft truck I rented was in bad need of maintenance- constant alarms for maintenance and check engine light flashing. Rough running and had great difficulty climbing hills, a big issue here in the So California mountains. So glad I only needed it for one day. Reported this to the clerk on return and he said he had reported it and a Uhaul mechanic had checked it out and said nothing was wrong, which the clerk called BS but couldn't do anything else until it died on the side of the road I guess.
Paul BLuie was super helpful in all areas. When we went. Thanks a million 🐻
Javier MHave the rain NOT arrive as I return the truck so that we won't both get wet as he checks out the truck I've just returned,. Other wise, very friendly employees, both the lady that took my reservation and the man that checked the truck in and out. Best U-haul experience I've ever had, (another U-haul place had grouchy employees who made me feel I was annoying them by trying to rent a truck). This place in VOE made me feel welcome and that they appreciated my business,
Rhea MMy experience was excellent, as always😎
SUSAN SIntegrate the mobile app with the location IT better. When I showed up, all the work I did the night before (upload driver’s license, payment info, etc) was not apparent… leading us to add that all over again.
Joel CNot much. Service was excellent and folks were easy to work with. Check-in online was available which made the whole process seamless. Would not hesitate to use again.
David AThe check out took way too long in my opinion
Sharon JLou at facility was very helpful. He helped with my special needs. Overall a excellent experience.
michael sEverything was great, as always!
SUSAN SI am always happy with the service I receive from ALL Uhaul locations.
Robert RNice quick people and service
Timothy VSmooth transaction
ROBERT CLou is great!
Paul VManager was excellent!!!
LINDA PLoved the efforts and great customer service for a smooth interaction as busy as it was with so many phone calls and customers. I appreciate the in and out service. Thank you for a great establishment and the people who work at Mountain Storage.
Christopher SFantastic service on all accounts. I would strongly recommend to anyone.
Lamont Wall ok
Richard FEasy online reservation, friendly customer service, easy drop off process, overall great experience!
Jill SLou was very professional and friendly. Everything went smoothly when picking up and returning the van, and it ran great and made the move much easier! Will definitely be renting from him again when it’s time to move more stuff!
Paul V